Hopin Reviews 

215
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

No toilet paper in restrooms. No napkins to dry yourself from washing hands. No soap. Attendant said he didn't have any. Poor customer service.

Rated 4 out of 5 stars

Overall, Hopin was great. Loved the ability to make it really feel like a conference with having the main stage, conference rooms, and sponsor rooms. Chatting function was great and overall the quali... See more

Company replied

Rated 5 out of 5 stars

I've attended loads of events through lockdown, and Hopin is definitely the best platform. Once you've registered the first time it remembers you, so you can join really quickly the next time even if... See more

Company replied

Rated 4 out of 5 stars

Hopin is already great, but can become awesome. The Digital Society School where I work has used it for several events already. Everytime I am struck by how little effort it is to setup an event... See more

Company details

  1. Event management company

Written by the company

Hopin is a virtual venue for hosting online events. An all-in-one platform, Hopin's flexible, scalable, and interactive event experience is the first to most closely reproduce an in-person event online. There are core features to each Hopin event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a unique and personal interaction over live video for your attendees, sponsors, speakers, and vendors.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

215 reviews

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2.4

All reviews

(215)

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Rated 2 out of 5 stars

Pushy sales team, lacks key features

While we had high hopes for Hopin, we decided after a couple of events that it did not meet our needs. We received great tech and event support from our Hopin rep, but the sales team is awful. Hopin used pushy and deceptive sales practices to lock us into an expensive contract while providing us with a dishonest timeline about when new features would be rolled out. The platform does include many behind the scenes customization options, and could be well-suited to certain large events, but also lacks basic functionality (breakout rooms, >20 people on camera) that can be found even in the free version of Zoom.

23 September 2021
Unprompted review
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Reply from Hopin

Elie, thank you for sharing your candid feedback with us. I am sorry to hear that you had an unpleasant experience.

The sales practices you've mentioned do not align with our core values as a company, nor are they representative of our Sales team. We are taking your feedback seriously as we continue to grow and improve processes, and would love the opportunity to make things right.

Please send me a note at customermarketing@hopin.to so we can get you on a better path to success. I can also connect you directly with our VP of Customer Success for more pointed feedback if it's helpful.

Looking forward to hearing from you - Veronica, Sr. Customer Advocacy Manager

Rated 1 out of 5 stars

Terrible experience, unreliable platform

Terrible experience, entire event collapsed within first hour. No acceptance of responsibility from Hopin and refusal to refund even their own subscription cost for hosting an event that wouldn't work. Forced to fall back on an alternative platform (MSTeams Live) - certainly won't use hopin ever again and recommend no-one else does!

23 June 2021
Unprompted review
Rated 1 out of 5 stars

As a presenter, I don't recommend Hopin

I've just participated in presenting at a conference on Hopin and I found it frustrating as did several other speakers I talked to. Issues:
1) Sharing a YouTube video in the practice demo sessions worked, but it didn't work live so I had to scramble to share the video via Chrome browser, which showed up choppy to the audience.
2) I've successfully chatted with a few participants one-on-one, but when chatting with one participant, the message sent, but never displayed after 2 attempts.
3) The platform is not intuitive and I (as a speaker) have had to coach a few other speakers through sharing their content
4) Several presenters at the conference today had issues where their audio would not work properly.

This is not a platform I want to use again as a presenter.

6 March 2021
Unprompted review
Rated 1 out of 5 stars

Never again

My review is the same as the one below. Never again. Wasted loads of my time. caused me stress and frustration and now I need to do a video interview for an event which I could not access as a speaker. I tried three diffferent devices whilst the event was live! (I have no connection with any competitor).

24 February 2021
Unprompted review
Rated 5 out of 5 stars

Hands down the best virtual conference…

Hands down the best virtual conference platform I've seen!

The chat, the ability to go to the stage and to do speed networking is amazing! I've used this platform a few times and have had good experiences every time. The only difficulty I've seen is the human element - people's knowledge base and willingness to explore the features provided.

Well done on a great product!

18 February 2021
Rated 1 out of 5 stars

Frustrating - does not cater for poor connections at all

Frustrating. A good experience for users who a - have a good connection and b - aren't technophobes, but really poor for those with weaker internet.

We deal with people in many Global South settings and very many of them simply could not get the stream to work. They entered sessions successfully but received either no or very intermittent sound and same with video.

For those with good connection, the only issue is getting speakers familiar and comfortable with the different sharing methods, etc. but considering the extra functionality offered by Hopin is not excessive and the connection issues, we'll be sticking with other platforms.

10 February 2021
Unprompted review
Rated 5 out of 5 stars

A Smashing New Platform

After trialing many different online platforms, Hopin has felt fully the most like a full conference experience, not just watching talks online. The continual updates to the platform, as well as the constant addition of new features, keeps it ahead of the rest.

We began using this platform at the beginning of the pandemic, and have been impressed by how it continues to grow and develop into a platform that's easy to use, and yet dynamic in its offerings. With pricing plans for all budgets, I would highly recommend.

10 February 2021
Rated 5 out of 5 stars

Excellent Virtual Conference Platform

Great experience for attending a virtual conference. Really liked how I could hop in and out of vendor rooms, presentations, and how easy it was to have 1:1 interactions. Also cool how it was easy to visit different "booths" and earn swag and connect with participants and vendors. Much better experience than other platforms I've used for virtual conferences in terms of making me feel like I'm "there".

1 February 2021
Rated 5 out of 5 stars

As an attendee - the best!

As an attendee, I found Hopin to be the best online conference platform I experienced in 2020. Hopin faithfully recreates the conference structure and experience, and incorporates additional digital features to accent - but not detract from - the event.

1 February 2021

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