Horace Reviews 

891
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and natural ingredients of the skincare items, noting that their skin feels thoroughly hydrated, comfortable, and wonderful throughout the day. Many consumers also appreciate the reasonable pricing, elegant packaging, and the remarkably fast and helpful support team. However, some people mentioned that certain fragrances had poor longevity or that specific items did not perform as expected during daily use. A few reviewers were explicitly dissatisfied with particular products, such as aftershaves smelling unpleasant or sunscreens failing to provide proper protection.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wide range of long-lasting fragrances and... See more

Quality

People report positive experiences with quality, highlighting long-lasting scents, natural ingredients, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing interactions as amazing and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are very... See more

Price

Reviewers highlight positive aspects of price, noting that the range offers great value that does not break... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve recently (6 months ago) switched to using Horace. Their natural products are outstanding, my skin feels great and gives me added confidence. I also have their Oud Rose and Vetiver Primera perfume... See more

Company replied

Rated 5 out of 5 stars

Highly recommended!!! I’ve been using Horace cosmetics for a while now, and they’ve quickly become a staple in my routine. Being a physician, what stands out to me most is their commitment to using... See more

Company replied

Rated 5 out of 5 stars

I switched to using Horace more than 6 months ago as I needed to find an alternative to the exorbitant pricing of some of the alternatives on the market. I'm really glad I did as the quality of everyt... See more

Company replied

Rated 5 out of 5 stars

The website has never had any glitches and the delivery timescales are accurate based on my orders over the last year. The quality of the products I've ordered, fragrances, beard care and shower... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. also in
  3. Cosmetics shop

Written by the company

Horace crée des soins et des parfums intemporels, haut de gamme et accessibles pour aider tous les hommes à se sentir bien.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

891 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(891)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t recommend Horace highly enough

Can’t recommend Horace highly enough. Every product I’ve tried has been a joy!

7 May 2025
Unprompted review
Horace logo

Reply from Horace

Hello Ryan 👋
Thank you so much for this lovely review 💙

Take care,
The Horace team

Rated 5 out of 5 stars

Tried a few alternatives - Horace beats them all.

Tried a few alternatives before finding Horace. great products, great range, fast delivery, great service. Highly recommended.

5 May 2025
Unprompted review
Horace logo

Reply from Horace

Thank you for this amazing review Hamish 💙
We're so happy you're enjoying our products!

Rated 5 out of 5 stars

I love the products from Horace

I love the products from Horace. I used the face wash, face scrub and the face moisturisers and they are great and at a reasonable price.
Delivery is fairly quick too. Would definitely be ordering from them again.

23 April 2025
Unprompted review
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Reply from Horace

Hello Darren 👋

Thanks a lot for your feedback, it means the world to us 💙

Take care,
The Horace team

Rated 5 out of 5 stars

Unbelievably good quality organic…

Unbelievably good quality organic products for men. I’ve been using Horace for a couple of months and wouldn’t buy anything else now.

Highly recommended

3 May 2025
Unprompted review
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Reply from Horace

Hello David 👋

Thank you so much for this amazing review! 💙
It means the world to us.

Take care,

Rated 5 out of 5 stars

Quality men's products—highly recommended!

Each product I've tried from Horace has been excellent quality and made from natural/organic ingredients. Everything smells great too without being overpowering.

Highly recommended!

15 March 2025
Unprompted review
Horace logo

Reply from Horace

Hello Jason 👋

Thanks a lot for your feedback, it means the world to us 💙

Take care,
The Horace team

Rated 1 out of 5 stars

Bought myself a bar of cedar and sage…

Bought myself a bar of cedar and sage leaf soap. It’s advertised beautifully but upon arrival I was underwhelmed with its colour, scent and size.

26 April 2025
Unprompted review
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Reply from Horace

Hello 👋
Thank you for your feedback.
We are sorry to hear that your experience with was not up to your expectations.
Could you please write to us at team@horace.co?
We'd love to hear from you and see how we can help. :)
See you soon,

Rated 5 out of 5 stars

Tip Top

Tip Top! I’m so pleased I’ve found Horace. The products really help keep my skin hydrated. Love the exfoliating tonic, followed by one of the serums that sink into my skin. The vitamin C + Glycolic Acid Serum really makes my skin glow. And the prices are really good. Think I’ve nearly purchased all your face products - still need the mattifying face moisturiser and hyaluronic acid serum! I’m a Clinique for Men convert! Looking forward to checking out your store in London when I visit in July. EMJ

22 April 2025
Unprompted review
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Reply from Horace

Hello EMJ,

Thanks a ton for this glowing review — it means a lot!

We’re thrilled to hear that your routine is working so well for you, especially with the Exfoliating Tonic and Vitamin C + Glycolic Acid Serum (that glow ✨). And we love a Clinique convert — welcome to the Horace side!

When you stop by our London store in July, don’t hesitate to say hi — the team will be happy to help you discover the last few steps for a full Horace routine.

See you soon!
The Horace Team 💙

Rated 5 out of 5 stars

Wonderful skin care brand

Wonderful skin care brand. The products are super high quality at a great price. The brand aesthetic is on point! Highly recommend!!

22 April 2025
Unprompted review
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Reply from Horace

Hi James,

Thank you so much for this great review!

We’re thrilled to know you’re enjoying our skincare — both for the quality and the price. It means a lot to us that you appreciate the care we put into both our formulas and our visual identity. ✨

Thanks again for your trust and your recommendation — we can’t wait to keep surprising you (in a good way)!

All the best,
The Horace team 💙

Rated 5 out of 5 stars

The products are truly fantastic and of…

The products are truly fantastic and of very high quality. My skin is glowing and the wrinkles have become softer. The thing that also makes Horace stand out is the incredible service: all their customer messages and emails are filled with positivity and good vibes! They are doing a great job, and make each customer feel special!

22 April 2025
Unprompted review
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Reply from Horace

Thank you so much for this wonderful review — it truly means a lot to us!

We’re thrilled to hear that our products work well for you and that you’re seeing visible results on your skin — a radiant complexion and softened wrinkles are exactly what we hope to bring to our customers. ✨

It also means the world to us that you appreciate our customer service. Every message and interaction is an opportunity for us to support you with kindness, transparency, and good vibes. Making you feel heard and valued is just as important to us as the effectiveness of our formulas.

Thank you again for your loyalty and trust. We hope to keep pleasantly surprising you for a long time to come! 💙

See you soon,
The Horace team

Rated 5 out of 5 stars

Brilliant products

My husband used Aesop products for ages, but I decided to buy him the Horace post-shave gel. Glad I did. Horace's product is a fraction of the price and it leaves his skin looking and feeling great. He's an older guy, and it seems to have turned the clock back in terms of suppleness. He looks healthier and smells wonderful. I'm pleased and he is an absolute convert! This gel will be going into all our male friends' Xmas stockings this year! As for me, I use the soaps, which smell beautiful.

5 April 2025
Unprompted review
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Reply from Horace

Hello Angela,

Thank you so much for your kind words — what a lovely message to read!
We’re really happy to hear the post-shave gel is such a success (and has even sparked a few conversions 😉).

It means a lot to know it’s made a difference for your husband — and we love that it's making its way into Christmas stockings already!

We’ll be here if you ever need anything — and we’re glad you’re enjoying the soaps too. 😊

Warm regards,
The Horace Team

Rated 5 out of 5 stars

I have visited the Horace shops in…

I have visited the Horace shops in Marseille and London and they are great, with super staff.
The products are excellent and nice to use; I am a convert! Many thanks.

26 March 2025
Unprompted review
Horace logo

Reply from Horace

Thank you so much for your feedback Nicholas, it made our day! 💙
Take care,
The Horace team

Rated 3 out of 5 stars

Purchased dry hair shampoo and the wax…

Purchased dry hair shampoo and the wax pomade.
Shampoo was great however the pomade is not a pomade it's consistency and finish is more in line with a paste.
It makes your hair look dry and sadly won't purchase another.

14 March 2025
Unprompted review
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Reply from Horace

Hello Oliver 👋

Thank you for your feedback!

We're sorry that the texture of our Wax Pomade didn't meet your expectations.
It's actually designed to set and structure hair rather than work as a cream.

If you're looking for a softer texture, our Cream Pomade may be more suitable.

If you have any further questions, please don't hesitate to contact us at team@horace.co.
We'll be delighted to help!

Best regards,
The Horace Team

Rated 5 out of 5 stars

My Go To Brand

Always a quick delivery with Horace. Packaging is awesome. The shower gel scents are great and I really like the quick consultations they do on their website, so you can figure out your ideal night and day routines. I would happily recommend Horace to anyone. Haven’t had a bad product yet and they are now my go to brand for my cosmetics.

1 March 2025
Unprompted review
Horace logo

Reply from Horace

Thank you for your support and recommendation Lee! 💙
We're delighted that your experience with us. It’s great to hear that our products have become your go-to choice. We look forward to continuing to provide you with the best experience! 🚀

Rated 5 out of 5 stars

Really good products

Really good products, work well with my skin, the pre/post shave gels are ideal for travelling, shower gel is a winner so much so that it gets stolen by the Mrs.

27 February 2025
Unprompted review
Horace logo

Reply from Horace

Thank you for your review Mark! 💙

We're so glad to hear that you're enjoying our products! It's great to know that the shave gels are convenient for travel and that the shower gel is a household favorite.

Thanks for your support :)

Take care ✨

Rated 2 out of 5 stars

Not as good as I hoped.

I bought the pomade and deodorant, I really wanted to like these. But I found the deodorant had a decent fragrance but other than that wasn’t great. I found the pomade didn’t have great hold and was difficult to wash out. I tried to leave this review on their site but it wouldn’t let me. Customer service were quick to respond though and they did offer a discount off an alternative product.

1 February 2025
Unprompted review
Horace logo

Reply from Horace

Hello 👋

Thank you for taking the time to share your feedback.

We’re sorry to hear that our Cream Pomade and Deodorant didn’t fully meet your expectations. Your input is very valuable to us as we continuously work on improving our formulations.

We’re glad our customer service was able to assist you quickly and offer a discount on an alternative product. If there’s anything more we can do to help or if you’d like to discuss further, please don’t hesitate to reach out.

Best regards,
The Horace Team

Rated 5 out of 5 stars

Brilliant

Brilliant! I love all their products! They add little touches of luxury to my day and people, including my wife, tell me I look great! I really recommend!

18 February 2025
Unprompted review
Horace logo

Reply from Horace

Hello Richard 👋

Thank you so much for you feedback. it means a lot to us! 💙

Take care,
The Horace team

Rated 5 out of 5 stars

Horace is an honest brand with amazing quality products!

Horace is an honest brand. I have experience with the online store and visited one of their stores in Paris. Staff was very friendly and helpfull. I wanted to visit the store because I was in love with my first online order. This evening I bought some products online again since I am also in love with the products I got in the Paris store. Everything from Horace smells amazing, is really effective and high quality. It has a very luxurious feel, just like a brand like Aesop. But Horace is really affortable so you can really enjoy it without being afraid of running out! Shipment is quick. 5/5!

7 February 2025
Unprompted review
Horace logo

Reply from Horace

Hello Michiel 👋

Thank you so much for you feedback. it means a lot to us! 💙

Take care,
The Horace team

Rated 5 out of 5 stars

Two orders swiftly and correctly…

Two orders swiftly and correctly received. Products smell great and leave hair shiny and soft. Will order again in due. Recommended.

5 February 2025
Unprompted review
Horace logo

Reply from Horace

Hello Neil 👋

Thank you so much for you feedback. it means a lot to us! 💙

Take care,
The Horace team

Rated 1 out of 5 stars

If I could give 0 stars

If I could give 0 stars, I would. The customer service is absolutely awful, and this company is terrible. I placed my first order over £100 worth of skincare products, and everything arrived in an unacceptable condition—dirty, unsanitary, covered in hairs and thick dust. The tubes were dented and damaged. I requested a replacement and had to return the items. The second batch was even worse—more damage, more dirt, and just as unhygienic. I was then told to clean each product myself before using them! The customer service is worse than anything you’d expect at a budget store. I will never order from them again, and I strongly advise you to avoid this company at all costs.

5 January 2025
Unprompted review
Horace logo

Reply from Horace

Hi, how are you ?

We're sorry to hear about your experience.
We take product quality and hygiene very seriously, which is why we offered a return and replacement, or a refund, in line with our policy.

Of course, we remain available if you need further assistance.

The Horace team

Rated 5 out of 5 stars

This was my first purchase from Horace…

This was my first purchase from Horace and I am absolutely delighted. I have sensitive skin that i like to take care of, so I purchased a range of products to trial..face firming gel, peptide serum and mattifying moisturiser. To round it all off the order came with a complimentary scent and gorgeous peppermint soap bar !I will certainly be recommending and purchasing again !

16 January 2025
Unprompted review
Horace logo

Reply from Horace

Hi, how are you ?

Thank you so much for your kind words!
We're really happy to hear that you're enjoying your products.
Taking care of sensitive skin is important, and it’s great to know that our range is working well for you.

See you soon for your next order!

The Horace Team

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