Horace Reviews 

Ordered from Horace, but they used ParcelForce, which messed up the delivery sent my parcel to the wrong address. They promised to resend it, but it hasn’t even been dispatched yet. Now I have to wait another two days, and I’m still not sure if I’ll even get my items. Really frustrating service.

I first became aware of Horace.com through an article in a recent edition of the Sunday Times.
I found the website easy to navigate and the focus of the product range to be fascinating. It is easy to purchase and, in relative terms, good value for money.
The order to delivery turnaround was impressively short - even though coming from France to Ireland in disrupted times. Even the delivery agent did not leave the parcel on the doorstep and hightail it, as seems to be the practice these days. And of course the product is amazing - Oud Rose EDP is fabulous.

Beware of emails from this business!
I have today had an email offering a free product if I spend £50... in fact, you have to spend £60 to receive this! contact customer service and they aren't even aware of it! they did some investigating and yes, it is an error... but they cannot help and the tone taken in emails was almost like it was my fault!.. The service v's the cost of product requires some intervention! I'll stick with my previous brand! False advertising is not a good look for any business! shocking!

Affordable, great products and great branding - installs a real sense of well-being before you’ve even used the products

High quality, luxury products that work and not over the top expensive. I’d recommend to anyone!

The products are really good quality, my husband loves them.
My order was comoleted very efficiently.
Great purchaching experience.

I discovered Horace whilst looking for more natural, high quality skin and hair products for my son. Luckily a Google search brought me to Horace and we have never looked back. My son immediately adopted Horace as his supplier of hair wax and skin care products and then discovered their scent through a sample. Their customer service is highly efficient and charming. They are one of my favourite ever businesses to deal with. They are fab!

The best products for my face and body 😍 ✨️ 💕

I have bought several Horace products as presents and the recipients were thrilled with them.
I like the fact that the products are natural and manufactured in France.
The customer service team are great and are always extremely helpful and friendly

Loved the products, I had a query with my order as I thought I had ordered something that I hadn’t, this was dealt with promptly in a friendly manner .

Thought over priced for size of product then tried it, 100% worth it, great product definitely buying more and other products, highly recommend. 😀

Great products at reasonable prices, changed from other mens skincare brands and haven't looked back
Love their range of products

Every aspect of my engagement with Horace has been excellent, from finding and using their website to making my first purchase. The quality of the products is second to none, with unique fragrances and quality ingredients. I have shared their website with friends and family, and my mum bought me some lovely items that I adore. I highly recommend them, their products, and their customer communications to anyone looking for high-quality skincare.

I’ve been a customer of Horace for two years now, and it’s about time I sang their praises. From the very start, Horace has set itself apart with its humanistic approach to communication. Every email, message, or touchpoint feels like I’m speaking to a person who genuinely cares—not just a faceless brand. There’s an emotional intelligence in how they address customers, making you feel valued and understood.

What truly impressed me, though, was how Horace handled a minor issue that arose a few months ago—something completely out of their control. Instead of defaulting to a cookie-cutter resolution or steering me towards what might’ve been easiest for them, they proposed multiple options for resolving the problem. I felt empowered to choose the path that worked best for me, which is such a rare experience in today’s world of customer service. Their communication throughout the process was timely, clear, and above all, empathetic.

It’s experiences like this that make me more than just a satisfied customer—I’m now an unofficial ambassador for life. Horace has earned my loyalty not just because of their incredible products, but because of the trust they’ve built through their thoughtful and consistent care. Thank you, Horace, for setting the standard for what a brand should be!

Clean and simple packaging, that contains clean and effective products that smell great or make your skin or hair actually noticeably better. Mildly treat price, but not off putting when you feel the benefits over using other products that are out there. Online shop is good.

I found you products online as I have rosacea and was searching for natural skincare product paraben free etc.
I will say that the service I received was excellent and the products even better. I'm planing at trip to London on the 11 December and your new store in Covent Gardens is definitely on my list.
Thank You to all the team at Horace

Excellent customer service from Horace. They are really interested in create a great customer experience and solve questions and issues.
Horace products are very good too, everything smell very good and it's pleasant to use. Specially mention to their parfums, both excellent and made with high quality ingredients. Very recommended.

Really like the Horace face and hair products that i have bought. Great quality , great prices and great service. Further products on my Xmas list !

Had a great experience buying from Horace.
Quick delivery and the products are really good.

I recently found this brand on TikTok so gave it a go. Delivery service was great. The products themselves are fantastic. The serums and creams work very well. Can’t wait to try more of their range !