Horizn Studios Reviews 

We have owned a small cabin suitcase that we purchased from Horizon Studios 4 to 5 years ago and one of the wheels has broken. I contacted Horizon Studios to see if it was covered for repair under the lifetime guarantee on 03/05/2024 and got a reply the same day and by the end of the day the problem was resolved By Lena in Customer Services. I just wish other companies could work as efficiently.

Should you have any problems, rest assured that their team will assist you promptly to find the best solution to your case. Thanks, Lena. Highly recommended!

I have the M5 cabin case which has been used frequently and loved! Recently I experienced an issue with the handle. When I contacted Horizn, Lena could not have been more helpful. I had lost my purchase details and no longer had the email I used to purchase, but even with these small hurdles, she swiftly organised a solution and was so polite in the process. Thank you Lena, and Horizn!

Great customer support and they helped me quickly throughout my warranty request. Special thank you to Anne.

brilliant service and the team were extremely helpful.
how a business should work with customers.

I bought my first Horizn suitcase M5 back in 2018 and it is still my best companion in my business trips. Since then I bought other 2 Horizn suitcases for my wife and for check in luggage.
Recently I had the wheels of my "old" M5 to be changed and I must say the after sales service was super fast in providing right indications and support.

Customer service second to none. Unbelievable… I had an issue and they were very efficient and resolved it quickly and to my great satisfaction. Keep up the great work - we need more companies with your dedication to service excellence!

The Horizn team was really helpful and responded very quickly to my request for a small repair to my carry-on. A pleasure to see excellent customer service.

Two weeks ago I had a suitcase damage and went to the store. They immediately took pictures and put all the details into their systems. A few days later Horizon contacted me and told me that the examined the pictures and that the damage was not repairable and the will send me a new suitcase. Only a few days later the suitcase arrived. Happy about the uncomplicated and friendly process! ;)

I purchased a set of three suitcases in varying sizes and, while they look great, I'm a bit disappointed so far with the quality. I have used my largest suitcase only once (it's away on its first trip with me now), and the fabric on the inside zip compartment is already tearing away from the seam. I have not overloaded my case - there's a normal amount of clothes in the section. Also, the amount of scuffs on the shell for one journey is excessive. I know airlines throw suitcases around a bit, but I was upset when I saw just how many scratches and scuffs the material was already showing after only one flight. I guess after a few more uses it's going to look really scruffy. Shame, as I purchased these for how smart they looked, alongside the promise of lifetime durability.

Good customer service - quick response on requests about delivery date

I had a fantastic experience with my lifetime warranty. The response time was incredibly quick, and the replacement luggage arrived promptly. I am truly impressed by the outstanding level of service provided.

I bought a Hard Shell H6 Check-In Suitcase in 2019 for use on long haul flights. After just a couple of flights, the case started looking very grubby. On the sixth flight, it cracked in two places, making it unusable. For a premium priced product, it's not what I was expecting. I wouldn't recommend them.

This is our second cabin suitcase. The product is very good and you can open it without having everything falling out.
We love this and use the charges every time we travel.

order delivered very quickly.
very good customer service.
(not to mention I love the 2 suitcase I bought from them 3 years ago)

I bought my first Horizn trolley seven years ago. It has traveled with me around the world on business and leisure. After seven years and countless miles the handle had a defect, and I contacted the company because they offered lifetime warranty at the time of purchase. I returned the trolley for repair but unfortunately due to a crack in the shell, they couldn’t repair the trolley.
Instead, they offered me a brand new trolley at no cost and no questions asked. Within two days the new trolley arrived and I’m super happy. I would recommend anyone traveling for business or leisure to buy their trolley from Horizn. The company and their service is out of this world.

Very fast delivery reasonably priced and great discounts at the checkout. Great build quality of the product. Not my last visit! Recommended

Easy website. Fast and reliable delivery

Speedy shipping, great product range