Horizn Studios Reviews 

customer service communicate well and get stuff done.

I bought a cabin trolley 6 years ago. I had 2 issues with the suitcase which were both solved by Horizn without any hassle.

Most recently, I noticed that the wheels weren’t as smooth anymore as they used to be (I traveled extensively for work in recent years). After contacting their customer service team, they send me new wheels free of charge.

Although I noticed that the suitcases have doubled in price since I got mine, I can only say that they have incredible customer service and the suitcases are really great!

We've had our Horizn M5 cases for some some years, since the product was first released. They have been a fantastic purchase and have seen us through many trips and never skipped a beat. Perfect size and hold a good amount for a short-stay break. Robust and yet light. Recently, a couple of the feet came loose and we contacted the company for replacements. These were duly sent out, free of charge, no questions asked.

Purchased my cabin trolley back in Jan 2022. It’s beautiful, functional and never let me down since.
Unfortunately in Jun 2024 it had minor breakdowns (sleeve and internal devider), but the customer service quickly replied to me and sent me a new trolley to replace the previous one.

My handle broke on my cabin bag (many many miles done) and I was devastated. One call to the warranty team, choice of send the bag or ship a free replacement to me. Customer service brilliant (Jenny)!
BTW, my bag is circa 6 years old!

Great design, innovative and elegant. Solid and robust luggage, with long durability. And above all, amazing customer service, responsive and effective. They replaced my trolly in one week after the purchase because it was defective and eight years later they have shipped to my home address for free the telescopic handle that was to be replaced because of usage.

I’ve been a customer since 2021- the products are flawless and such a pleasure to use traveling! I have the cabin& the check-in luggage (H6 RE / RE Hard Shell / Size M) very happy with my purchase. Customer service is great and the seasonal deals are fair. Warmly recommend

I’m very happy with their service and products. I am using a full luggage set from Horizn studios and am very happy with the quality and fair price. After traveling heavily for years two damages on the wheel and handle occurred and the customer service provided me with a repair and replacement under their warranty.

great customer relations . . my little belt bag that I love broke after about 1.5 years of constant wearing . . I got back to them and they were absolutely charming and are sending me another one . . no fussing or arguing about it . . . very nice people ! Ive previously bought three marvellous suitcases from them - strong and smart . . . very happy !

Owner of 4 products, 2xM5 cabin, 1x seth troxler edition, and very happy with all these.

However, the Sofo Travel Backpack does not nowhere live up to the expectations of the other products they produce.

So many flaws in the design, it is unbelievable with the price tag, compared to other outdoor brands with crossover to nomad packs.

- Only bottles of 400ml can fit in one of the side pockets and. I can live with that, and zippers here work, though only 1 zipper from one side, placed so if you hang on one shoulder you can reach with one hand and open. Not ideal, but ok.
- zippers are impossible to close unless 100% straight for the laptop department. This works a little bit better if you leave it in the detachable metal brace, I did that on my second trip.
- The straps on the shoulders are super tight, can't be tightened or loosed while having the pack on my back, not even when using full force with two hands. They can also just be adjusted very slightly at a time because of the small green fixed strap holding the excess fabric on, making it almost impossible to adjust on the go as you take stuff in/out of the bag for use, and want to use it for something else. I thought it would get looser over time, did not happen.
- no chest strap - why? I have it loaded with 7kg now and all the weight is on the edge of my shoulders, i really sucked on the whole duration of my first trip. I then invested in a universal chest strap myself for 10€ that does not match the design, which does not work ideally but helps a bit.Should at least design one you could offer to people who have bought this.
- The shoulder straps are just too short for a normal person (I am 173cm tall, 64kg) (see pictures), they sit in your armpit making the back very uncomfortable to carry if you are only wearing a t-shirt or have it loaded with 7kg
- Why this cartoonish big Horizn logo on the bag, instead of none or a small stylish one?
- The logo strip on the front is stitched on each end, but glued on in the middle, it is now loose just after 2 weekends of use.
- Heavyweight material, eats up your cabin allowance, 700-800g higher than a similar Tight Pro Häglöfs Large
- Keychain holder easily falls of its place by it self, especially if acccessing the compartment why on one shoulder on the go. Now I have carabine there instead, but I mean come one?

For 360€ with many basic design flaws is a rip-off, this is more a designer bag than a functional one.

If I could return this I would, and to the rest of you looking for a digital nomad-style backpack, please avoid this and hopefully Horizon can make the next version of this backpack match the quality of the rest of their products.
You can buy 3x North Face Borealis Classic Backpacks to this price that are 3x times as functional, durable, and adjustable.

A five star product backed up by excellent customer service, I cant recommend Horizn Studios highly enough.

Received our 2 H5 suitcases and 2 Topcases today. They are very very well made, looks fantastic in true red and blue vega! They move very smootly and the inner part is also very nice. The top cases are a very well investment and they fit perfectly on top of the suitcase (thanks to a well thought hollow space), so its not shaking around, plus its offering a nice extra space for things you want to grab quickly...very sturdy also! We are very happy!

I reached out to customer service after the drawstring on my Sofo backpack broke from heavy use. They responded quickly and sent me a new bag within a few days. Amazing customer service, and a quality product made by a quality company. Thanks again

The wheels of my carry-on luggage broke. Reached out to customer service and got a replacement very quickly. My situation was a bit special and they catered for that need promptly. Highly appreciated the extra effort! This high standard of customer service convinces me to stay with the brand and I will continue to recommend it! Thanks again!!

To start this review I must say that I loved my Horizn suitcase, so much so that I immediately bought a second one. For the short term it was a phenomenal bag. However, within less than a year of very careful use and no obvious accident major cracks started forming in the the hardshell. After addressing this issue with evidence to the company, their team informed me that their supposed "lifetime warranty" does not apply as the bag was being used AS LUGGAGE in the outside world. What a disappointing response and deceptive sales tactic from a brand I used to admire deeply. I would be happy to speak further with the Horizn team regarding a more fair resolution. 

Amazing customer care always ready to solve any issues

I’ve had my H7 Glossy Blue luggage for a few years now. It’s still a great piece of luggage and I use it often. The glossy exterior is beautiful but it has a lot of visible scratches on it now. So, I decided to order a new set of luggage from Horizn. I did a matte color this time around and I look forward to testing it out.

When I was on the website it said that the luggage couldn’t be shipped to my area. I was unhappy about that, so I decided to send an email. I received a response from Lena immediately and after explaining my situation, my issue was addressed and taken care of. Lena was able to find the error and take care of the issue that prevented delivery to the US. She created a new order for me - now I have my shipping confirmation. Lena made the process very easy and I’m thankful that she was able to correct the error. I look forward to receiving my backpack, duffel and H7 luggage (all in light quartz gray). I’m quite excited!

Great service once again and great product to go with it. Can’t recommend Horizn enough. Very reasonably priced as well for the quality of the products.

Broken M6 after 3 years of average usage

Being an early adopter of the brand and thrusting their claim on german engineering and high-tech materials I bought my first luggage on 2021. Ever since I have travel on vacations 2-3 a year, which I consider average usage.

On my current vacations, obly after 3 years it broke. No overweight (21kg). It was on a single point to point flight (no stopover handling). I am deeply disappointed to find out that it is not possible to repair and that the brand is not willing to accept or deal with the problem caused by the low quality material the luggage is made of.

Not able to negotiate with them an alternative solution since they claim quality test with 40kg and repetitions of 10 times.

My lugagge was used maybe 10 times in three years and it was never overweighted. I seriously doubt them now. I seriously discourage you to buy them.

Fact 1: Low quality cars are in fact taken out ouf the market, because they can kill people.

Fact 2: There was not any offer of 30% discount. I questioned since the beggining why would I buy again a low quality Luggage anyway.

Fact 3: I previously owned a Hard shell United Colors of Benetton luggage that I used similarly for more than 10 years and donated after buying the luggage in question.

Horizn Studios team I can’t thank you enough for all you have done for me, starting from fixing the broken wheel that airline refused to pay for and assisting me with all my queries! You have been incredibly supportive and kind 🤍
biggest shout out to Lena 🥰 it’s been a pleasure exchanging emails with you!