Horizon Minicab Service logo
Visit website

Horizon Minicab Service Reviews 

109
•
TrustScore 4.5 out of 5

4.7

Taxi service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being consistently punctual, extremely polite, and helpful with passengers. People also highlight the exceptionally clean vehicles, smooth communication channels, and completely stress-free airport transfers. Travelers feel confident booking these rides because the overall journey is comfortable, efficient, and very pleasant from start to finish. Though some reviewers were not happy with the service, mentioning specific issues like drivers arriving late for scheduled pick-ups. Consumers also reported frustrating experiences such as playing loud music or failing to greet passengers properly upon arrival.

What people talk about most

Service

People report positive experiences with service, highlighting punctual, kind drivers and clean, comfortable... See more

Staff

Users describe positive interactions with staff, frequently highlighting punctual, polite, and accommodating... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting punctual arrivals and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth pickups,... See more

Location

Consumers find location tracking and navigation during their transfers between airports like Gatwick, Luton,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was so wonderful to arrive from a long flight and know that we had a driver available to greet us and take us to central London. The vehicle was spacious for all of our luggage. The driver was so ac... See more

Rated 5 out of 5 stars

Such a great experience from start to finish. The airport pick-up was easy, communication was clear, and the ride to our hotel was comfortable and efficient. They were so patient and accommodating the... See more

Rated 5 out of 5 stars

Great guys to deal with.. Very helpful and friendly service Perfect timing as our flight was delayed so no worries after a quick text to them. Would definitely recommend them for anything, and wil... See more

Rated 5 out of 5 stars

We reserved a drive from Luton airport to central London. Everything worked out very well. The taxi was on time and super clean, and the communication was effective. The price too was right. Hence rec... See more

Company details

  1. Taxi service
  2. also in
  3. Minibus taxi service

Written by the company

"Horizon Minicab provides reliable and professional airport transfer services across the UK, covering all major London airports and other cities. Our affordable fares and professional drivers ensure a smooth and comfortable journey every time. Choose Horizon Minicab for top-quality airport transfers and experience the best in UK travel"

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(109)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent airport transfer service

We booked airport transfer from London Stansted Airport to Nigeria high commission in london.
The taxi service was great and the driver Mr elim was polite and professional.
Would definitely recommend their services for transfers in and outside London.
Best regards

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly Service 5*****

We were given information about the car and driver before they arrived. He arrived on time. Was very friendly and kind. We were travelling with 5 kids and he helped them get in their seats and buckled in. Nice conversation the whole way. It was a pleasure to travel with Horizon.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

It was fantastic

It was fantastic.
The driver was very communicative and ahead of schedule. He was also very polite and informative.
We will definitely use you guys again when we are back in London.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam for drivers!

Scam for drivers and Paradise for passengers!
Drivers this is scam! Stay away!
This is my second review as I had to remove my first review because they threatened me if I don’t remove the review they not gonna pay me!
They don’t pay you on time!
They deduct 20% of what they offer!
There is no customer service in UK!
They even threatened me to report me to TFL!
Every day they call you with different mobile number but all of them from Pakistan!

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Smooth drive from Luton airport…

We reserved a drive from Luton airport to central London. Everything worked out very well. The taxi was on time and super clean, and the communication was effective. The price too was right. Hence recommend!

12 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look