Horizon Platforms | Hire | Sales | Training Reviews 

738
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's helpfulness and proactive approach in meeting their needs. People frequently mention the staff going above and beyond, providing professional and knowledgeable support. Reviewers also appreciate the impressive response and call-out times, ensuring quick resolution and efficient service. However, some customers noted occasional issues with equipment, such as problems persisting after engineer visits, missing components causing work delays, or lack of follow-up regarding malfunctions, sometimes involving third-party services.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and fantastic experiences with the... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and willingness to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting quick, reliable, and... See more

Response time

Reviewers consistently mention positive feedback about response times, highlighting them as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Horizon for a few years now and we have never had an issue! Or if we have, they have had it sorted and resolved. Kelly Brown became our account manager a few months ago and she's brill... See more

Company replied

Rated 5 out of 5 stars

Was in need of a boom mast at the very last minute of an important job with strict deadlines same day delivery. I contacted Horizon Platforms and explained the emergency to Cavan the Business Developm... See more

Company replied

Rated 5 out of 5 stars

We've been using Horizon Platforms for around a year now and never had any issues, Cavan Atkinson & Megan Person are both amazing, you tell them what you need and when and they make it happen (usually... See more

Company replied

Rated 5 out of 5 stars

Never have any issues using Horizon Platforms with any access equipment needs. The team as super helpful and understanding, and go above an beyond to help with any questions or queries. They make the... See more

Company replied


Company details

  1. #2 of 14 best companies in Plant and Machinery Hire
  2. #2 of 10 best companies in Building equipment hire service
  3. #1 of 5 best companies in Construction machine rental service

About Horizon Platforms | Hire | Sales | Training

Written by the company

In our role as a leading powered access rental solutions provider, Horizon Platforms delivers exceptional service so that you can complete your jobs on time and safely, anytime and anywhere across the UK. Be it a hire of a scissor lift or cherry picker, or you're ready to buy that boom lift you've always wanted, Horizon can help. Same day and next day delivery options are available on our core fleet of access platform on a national basis. Need IPAF or PASMA training? We've also got you covered!

About Us

Founded in 2008, Horizon have quickly gained a name for delivering high levels of customer satisfaction through our rapid response to customer needs. Our business was born out of recognition that there is much more to providing platforms for hire than moving pieces of machinery around. Since that very first day, Horizon has prided itself on providing rapid, reliable powered access solutions.

Recently we became an employee owned business, testament to the fact our team's aim is to always delight our customers. So whenever you speak to us, you are talking directly to our co-owners.

Why should consider us for you next hire?

  • National Delivery through our own pristine fleet or one of our trusted partners
  • Access to over 16,000 platforms, ensuring we'll have the right machine for you
  • Same day, next day delivery. On core kit, platforms can be delivered as quickly as 4 hours if needed
  • We don't like to brag but we hold ISO 9001, 14001 and 45001, IPAF Rental+ Gold and Safe Contractor. Excellence delivered as standard, always.
  • Our Trustpilot score remains Excellent, meaning we dont just talk a good game!
  • We can assist with long-term hire or purchases of powered access equipment whatever your needs.
  • Our team of expert in-house and partner trainers can get your team through IPAF, PASMA or construction related courses at our training centre in Wakefield or on sites convenient for you nationally.

Hire Scissor Lifts

Hire Cherry Pickers

Hire Personnel Lifts

Hire Push Around Lifts

Contact Us

Have an issue you'd like to discuss?

Horizon will always ensure every customer gets the very best service, but occasionally it can go wrong. If you have an issue you would like to discuss, please use the contact details below to get in touch and we will do our best to put things right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

738 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(738)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The engineer that arrived on site was…

The engineer that arrived on site was very knowledgeable and efficient at his work, he rang us with plenty of time to prepare permits before arriving on site

18 June 2025
Horizon Platforms | Hire | Sales | Training logo

Reply from Horizon Platforms | Hire | Sales | Training

Thanks for your valuable feedback, Jacob, it's great to hear that the service provided to you on this occasion was outstanding. I will pass your comments on to our Service team, they will be delighted with your feedback. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Machine delivered and collected on time…

Machine delivered and collected on time which was a bit crucial for particular works
Couldn’t fault hire

6 June 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to write a review Stephen, and it's great to hear you were happy with the service we provided. We look forward to providing your hire requirements in the future. Thank you for your business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Fantastic team . Horizon platforms .

Working with Horizon platforms for many years for both training , equipment and hires I can fully recommend Horizon for all your needs . I'll get down to the brass tacks ; these guys have professionally assisted our company through the most challenging environments of access needs and I mean the full package ! From surveys/ traffic management/ permits and even bespoke scaffolding builds for tricky area access whilst maintaining full safety and awareness for all persons involved, public ,crews and surrounding establishments, everything is considered to the 'T' Horizon platforms are the company you need to be commissioning to help you with your requirements. Ps . The girls in the office are super helpful/ responsive and get the job done . A.K

17 June 2025
Unprompted review
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Reply from Horizon Platforms | Hire | Sales | Training

I couldn't ask for more in a review, it is great to hear that every effort from the team and the service they provide is exceptional and appreciated. The team are absolutely thrilled with your positive comments. Thank you so much for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

From start to finish customer service…

From start to finish customer service was how we would all like it to be. Excellent!! Thank you.

20 May 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Amazing feedback to receive Robert, thanks for taking the time to share your positive experience in dealing with us. The team are absolutely thrilled with your comments. Thanks again and for your continued support, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

5-Star Service!

We've been consistently impressed with Horizon Platforms. Quotes always come back quickly, which makes planning our jobs much easier. Deliveries are made exactly when promised—no delays, no excuses. The pricing is always competitive and spot on, offering great value without compromising on service. From start to finish, it's a smooth, reliable experience every time. Truly a 5-star service all round! Can't thank Kelly and the team enough!

5 June 2025
Unprompted review
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Reply from Horizon Platforms | Hire | Sales | Training

This is a fantastic review to read, Corey, thank you for your positivity around the outstanding service we provide to you. The team are absolutely delighted with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Everybody I spoke to were extremely…

Everybody I spoke to were extremely helpful.

14 May 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to write a review, Louise - we take all feedback, good and bad, seriously and it's great to hear we are providing you with a high level of service. The team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 4 out of 5 stars

Once again its always a pleasure…

Once again its always a pleasure working with the team but this week the service stood out by far.!!!! I requested two last minute machines for early delivery one being an 80ft & 19ft machines both on different days & Darcy delivered once again thank you for the support without you i couldn't of complete my reactive requests from our customers.

21 May 2025
Unprompted review
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to write such a brilliant review Mick - I'm delighted that we could help you and your customers with our outstanding level of service. Darcy and the rest of the team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Always a great service

Platforms always arrive on time and are in excellent working order.

25 April 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to give some feedback on the service we provide to you, Dean, it really is very much appreciated. I am delighted you are happy and we hope to continue supplying you for many years to come. Thank you for your ongoing support, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

First Class

First Class. Give Becky a pay rise Ben lol.

11 April 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to give your feedback on the service you receive from Horizon, Dean, and in particular Becky - she's very happy with your comments! Thank you for your ongoing support, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Horizon never fails us

Ema never fails us, no matter what issue or quandary I have she manages to sort it out and always provides a resolution. Top service, as always.

11 April 2025
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Reply from Horizon Platforms | Hire | Sales | Training

It's a pleasure to read this review Cassandra, Ema is over the moon with your comments and it's great to hear you're receiving outstanding service from us. Thank you for taking the time to give your invaluable feedback and for your ongoing business. Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Always helpful and ready to deliver

Always helpful and ready to deliver

31 March 2025
Horizon Platforms | Hire | Sales | Training logo

Reply from Horizon Platforms | Hire | Sales | Training

Thanks John, that's great feedback and the team will be thrilled with your comments. I'm glad we're providing you with a top level of customer service. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Always a prompt response

Always a prompt response, nothing is too much trouble. Friendly and comprehensive service.

26 March 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to provide some invaluable feedback on the high level of service you receive from us. The team will be over the moon with your comments. Thanks again, and thanks for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Great customer service

Great customer service, plus delivery do fantastic job with very helpful drivers

18 March 2025
Horizon Platforms | Hire | Sales | Training logo

Reply from Horizon Platforms | Hire | Sales | Training

Hi Mark, thanks for taking the time to give Horizon a great review - the team, and in particular our Driver team, will be thrilled with your positive feedback. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Top Service and Communication

Horizon were able to supply the boom lift we needed at short notice and were excellent at keeping in touch when there was a delay in the delivery to site. They sorted things out so everything went smoothly.

11 March 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to write a great review James. I'm delighted to hear our communication throughout your hire was of a high standard - the team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Great service as per usual

Great service as per usual! Hiring with Horizon is always easy.

3 March 2025
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Reply from Horizon Platforms | Hire | Sales | Training

I'm delighted we are continuing to provide you with an excellent service, Drae, the team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Great company

Great company, Explains everything easily, no problems!

3 March 2025
Horizon Platforms | Hire | Sales | Training logo

Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to write a great review for Horizon, Sharon, the team and I really appreciate it. It's great to hear you had a positive experience with us. Thank you for your business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Lizzie @ Horizon

Lizzie, great rep, works hard to achieve site needs.

3 March 2025
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Reply from Horizon Platforms | Hire | Sales | Training

Thanks for taking the time to write a review, Ian. I'm delighted Lizzie is providing you with the service you appreciate and enjoy - she'll be over the moon with your comments. Thanks for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Superb service

Superb service from Becky, flexible and accommodating to the changing needs of the job- highly recommended organisation.

17 March 2025
Unprompted review
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Reply from Horizon Platforms | Hire | Sales | Training

Hi Gavin, I am delighted to read your review and I know Becky will be over the moon with your comments. Thank you for taking the time to share your experience of working with us. Thank you for your ongoing business. Rory Duggan (Managing Director)

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Couldn't be more helpful.

28 February 2025
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Reply from Horizon Platforms | Hire | Sales | Training

That's great to hear, Paul, I'm delighted we are providing you with the high level of service you value. The team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)

Rated 5 out of 5 stars

always very helpful

28 February 2025
Horizon Platforms | Hire | Sales | Training logo

Reply from Horizon Platforms | Hire | Sales | Training

Thanks for writing a 5-star review for Horizon, Hayley. As a longstanding customer, you'll know that we always strive to provide the best service and I'm delighted we are still doing that for you. Thank you for your ongoing business, Rory Duggan (Managing Director)

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