The shopping experience was easy and straight forward. The shipping estimate was very good (less than 10 days for cross country delivery) and the product actually reached 2 days earlier then estimate... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!! The costumer service is very efficient, delivered on time Very good experience buying H... See more
Company replied
Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more
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I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Bu... See more
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Company details
Written by the company
Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers
Contact info
Slovanska alej 1960/24, 32600, Pilsen, Czech Republic
- +420 739 593 735
- info@horsefeathers.eu
- horsefeathers.eu
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Birthday present
I have ordered pants, jacket and gloves for a present and they shipped within 3 days to Bulgaria. The quality looks astonishing, going to test it this winter.
28 October 2025
Reply from Horsefeathers
Thank you so much for your wonderful review! We’re really happy to hear that your order arrived quickly in Bulgaria and that you’re pleased with the quality of the pants, jacket, and gloves.
We hope they perform just as great on the slopes this winter as they look now. If you ever need assistance or have any questions, feel free to reach out — we’re always here to help.
Enjoy the winter season and thank you for choosing us! ♥
Reply from Horsefeathers
Thank you for sharing your feedback and for choosing Horsefeathers. ♥
Good Customer Service
I ordered a snowboard jacket and a pair of snowboard pants. The ordering process went smoothly. A complaint regarding the shipping arrangements was resolved by customer service to my satisfaction.
Overall, it was a good shopping experience – especially thanks to the very friendly handling of my complaint by customer service. I do have one suggestion for improving the ordering and return process: A form with checkboxes (to indicate what I want to return and the reason) would be a great improvement, as well as printing the correct contact email address on the delivery slip. Thank you for your service and wishing you continued success.
9 November 2025
Reply from Horsefeathers
Thank you very much for taking the time to share such detailed feedback. We sincerely apologize for the situation and understand how frustrating it must feel. We also want to let you know that we have thoroughly checked our system and unfortunately, we were not able to find any email from you. We’re very sorry if this gave the impression that your message was ignored - that was certainly not our intention.
We are sorry to hear that our return policy caused disappointment. We understand your point of view, especially as a customer who kept multiple items and chose to order directly from us. We truly appreciate that trust.
Our return policy applies equally to all orders, and the return fee helps us maintain fair prices for everyone while limiting misuse of the system. That said, we never want honest customers to feel penalized. While we cannot retroactively change our standard return policy, we would be happy to review your case individually and offer a solution that reflects your loyalty and the items you decided to keep.
Please contact our support team once more with your order number and we will personally take care of your request and look into the possibility of a goodwill gesture.
Thank you again for your feedback - it is very valuable for us and helps us improve both our service and communication. We’re glad you found two great items you decided to keep, and we hope they serve you well.
Reply from Horsefeathers
Thank you for your great review!
We’re really glad to hear that you’re happy with your purchase and that it arrived quickly. Enjoy your item, and feel free to reach out if you need anything!
Great quality
14 November 2025
Reply from Horsefeathers
Thank you for your feedback and your interest in our Horsefeathers brand. ♥
Reply from Horsefeathers
Thank you so much for your kind words! We’re really happy to hear that your experience was fast, easy, and pleasant. Thank you for your interest in our Horsefeathers brand. ❤
No space for protectimg pants
I find the bib very high quality and design is amazing. It fits very good, but there is no space for protecring trousers, so I can't sit when I wear them.
By your size chart, I tried M size that I bought secondhand, returned them. So I ordered one size up, Large, but still it is not comfortable with protecting pants. Unfortunattly, I will need to return
11 November 2025
Reply from Horsefeathers
Thank you for sharing your feedback with us. We’re glad to hear that you like the quality, design, and overall fit of the bib. We’re sorry, however, that it doesn’t provide enough space for your protective pants and isn’t comfortable when sitting.
We appreciate you trying different sizes based on our size chart, and we understand how frustrating this experience must be. Please feel free to proceed with the return, and if you’d like assistance finding an alternative fit or model that works better with protective gear, our support team will be happy to help.
Thank you again for your honesty - your feedback helps us improve.♥
Reply from Horsefeathers
Thank you for your great review! We're happy to hear that you’re pleased with the quality, price, and perfect fit. Thank you for your interest in our Horsefeathers brand. ♥
High quality stuff and quick feedback of company
I was choosing many options but following greatest skiers decision was targeted to Horsefeathers.
Thank to online customers with fulfilled feedback I found correct size and adjusted time of delivery.
Everything was fast, with notices in advance, so just can't wait to try suit in a mountains)
6 November 2025
Reply from Horsefeathers
Thank you so much for your detailed review! We’re really glad to hear that our quick communication and other customers’ feedback helped you choose the right size and delivery options. It’s great that everything went smoothly and on time. We hope you enjoy your new gear on the mountains - have an amazing time out there! If you ever need anything else, we’re here to help. ♥
Reply from Horsefeathers
Thank you for your kind review! We’re happy to hear that the delivery was fast and that you’re pleased with the quality and accuracy of the products. If you need anything else, we’re always here to help. Thank you for your interest in our Horsefeathers brand. ♥
Reply from Horsefeathers
Thank you so much for your kind words! We’re delighted to hear that you were happy with the product, our communication and fast delivery. We hope to serve you again soon! ♡
Reply from Horsefeathers
Thank you so much for your review! We’re glad to hear that your delivery arrived super fast. Thank you for your interest in our Horsefeathers brand. ♥
Seems like a great EU brand
Great style, good specs and seems to be of good quality. Two of my friends got HF jackets a few (4?) years back. They're happy with them and the jackets still look good. So, when I needed a new one, HF was one of the first candidates. In the end, a discounted price won me over and even though I didn't try my new jacket in action yet, it seems well and thoughtfully made. Sizing recommendations are spot-on. Shipping was free and quick.
6 November 2025
Reply from Horsefeathers
Thank you so much for your thoughtful review! We’re really glad to hear that your friends have had such a good long-term experience with their HF jackets - and that this helped lead you to us as well.
It’s great to know the new jacket made a positive first impression and that the sizing and shipping met your expectations. We hope it serves you just as well once you put it to the test!
If you ever have any questions or feedback down the line, we’re always here to help.
Thanks again for choosing Horsefeathers! ♡
The company is very nice
The contact is very good! They are really nice! And I love the ski pants I bought:) So overall 5/5
5 November 2025
Reply from Horsefeathers
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re happy with both our service and your new ski pants. It means a lot to us that you took the time to share your experience. And of course we thank you for your interest in our Horsefeathers brand! ♥
Delivered on time
Delivered on time, very responsive customer care, product fully in line with description provided on the website
31 October 2025
Reply from Horsefeathers
Thank you so much for your lovely review! We’re really happy to hear everything arrived on time and that you enjoyed both our service and product. It means a lot to us! Hope to see you again soon ♡
I like small brands that ambraces the…
I like small brands that ambraces the culture of snowboarding
31 October 2025
Reply from Horsefeathers
Thanks a lot for your support! We’re stoked that you appreciate small brands and the snowboarding culture - we’re all about that vibe! Ride on 🏂❄️♡
Reply from Horsefeathers
Thanks a lot for your review! We're so glad you’re pleased with the quality - it really means a lot to our team!♥
Good pictures & description
Good pictures, great descriptions. Very informative regarding the delivery process. Fast delivery.
26 October 2025
Reply from Horsefeathers
Thank you so much for your kind words! We’re really glad to hear that you liked the pictures and descriptions, and that the delivery process went smoothly. We truly appreciate your feedback and hope to serve you again soon! ♥
Reply from Horsefeathers
Thanks a bunch for the awesome review!
So happy you love the jacket - and that everything from the price to the service hit the mark.
Enjoy rocking it! :) ♥
Reply from Horsefeathers
Thank you so much for your kind feedback! ♥
We’re glad to hear everything went smoothly and that you’re happy with the quality.
We truly appreciate your support and look forward to serving you again!
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