Hortology Reviews 

1,262
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful, healthy plants and high-quality pots, noting that orders consistently arrive securely packaged, in perfect condition, and exactly match the online descriptions. People also appreciate the remarkably fast and efficient delivery service, alongside exceptionally smooth transactions and incredibly helpful customer support. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were delayed, incorrectly misdelivered to neighbors, or missing entirely. Additionally, some people mentioned receiving damaged plants with bruised or torn foliage or products that looked significantly different from the advertised website photos.

What people talk about most

Order

Clients share positive opinions on order, highlighting prompt service, fast deliveries, and well-packaged... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting helpful staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more

Rated 5 out of 5 stars

Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer... See more

Rated 5 out of 5 stars

Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the ba... See more

Rated 5 out of 5 stars

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a l... See more


Company details

  1. Shop
  2. also in
  3. Decoration and Interior Design Store
  4. Garden centre
  5. Plant Display Store
  6. Pottery shop
  7. Wholesale Plant Nursery

About Hortology

Written by the company

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,262)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful

This is the second Money Tree and pot I’ve bought from Hortology. They arrived very well packaged and the tree is very healthy. The pot, again, is very good quality and beautiful. Wouldn’t go anywhere else for my plants.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

From start to finish they were so helpful and clearly wanted to provide the best product and experience possible. We had a hic-up with the delivery company but they were quick to respond and assist with resolving the issue. The recipient was delighted with the plant and pot I had purchased, it looked healthy and green and brightened his day.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Really good quality products

Really good quality products, exactly as they describe it. The only thing that was not as expected was its size. They were a bit smaller than expected, like a couple of centimeters which made a difference in my case. Apart from that they are stunning!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding company!

After moving to a more remote area my local b&q became my only source for plants, not the best quality and definitely lacking on variety I knew I needed to switch to buying online. I was cautious at first as had zero experience doing this and had to do my research and came across Hortology!

I can not recommend them highly enough, the website is very user friendly with lots of very accurate advice. The variety of plants is incredible, not only in types but also sizing and the prices are extremely reasonable and what you would expect buying direct in a plant store. The delivery service has been excellent, most of the time it's been DPD but also a smaller courier has been used and just as efficient. The packaging and condition on arrival is amazing and after a few hours acclimatising to its new environment every plant has thrived. Horty rewards is an added bonus and so far I've enjoyed free delivery and £10 off voucher. My latest order I purchased a plant pot for the first time and its stunning. I have nothing negative to say about Hortology and after discovering them only 3 months ago I'm on my soon to be fifth order already! Outstanding experience 👏

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic plants

This was my first purchase from Hortology and I was very impressed. The plants arrived very quickly and in secure packaging, so when I got them out they were in perfect condition. They were also much bigger than I expected, so good value for money. I will definitely buy from Hortology again.

15 July 2025
Unprompted review
Rated 3 out of 5 stars

Loved the customer service, but

Loved the customer service, however none of the plants I've bought from Hortology seem to thrive the way my others do. This however may be user error. I'm still happy with the plants I got, they came delivered in a secure box, only 1 of the 3 plants had slightly spilled some soil.

24 January 2025
Unprompted review
Rated 3 out of 5 stars

Sad this time

As always, the delivery is super fast but this time, my plant was basically falling apart, all it's little leaves were coming off left and right, which is a shame.

27 June 2025
Unprompted review
Hortology logo

Reply from Hortology

Hi,

Thank you for your order and review.

We are so sorry to hear of your disappointment with the plant you have received.

Our Customer Service Team have now got in touch with you directly to resolve things with you!

Kind Regards

Your Hortology Team

Rated 5 out of 5 stars

The selection of plants are varied and…

The selection of plants are varied and you are able to choose different levels of growth. I had chosen a spider plant as one of my orders and Hortology contacted me during their selection and sent pictures of the plant as it was not as full leafed as I had chose. I was given options on what I wanted to do. I cannot fault their excellent customer service and with a 2 day delivery what's not to like

5 June 2025
Unprompted review

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