Looked after superbly by Phil from initially viewing the car to picking the car up, unfortunately no further follow up to see how we were getting on with first electric car😔
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All work carried out as required. Vehicle ready for collection on time. Pleasant staff and surroundings. Just £££
Company replied
All went smoothly apart from they left the seat cover on and a sign hanging from the mirror!!!!!
Company replied
Horton have been caring for my Skodas for several years. Their assessments have always been thorough and honest. Service and parts always priced in advance - no unwelcome surprises at the end of the j... See more
Company replied
Company details
Written by the company
Dennis Horton & Son is a proud family-run business with decades of automotive expertise, proudly representing the quality, practicality and innovation of ŠKODA in Lincoln. As your local ŠKODA specialists, we offer a wide range of new and used ŠKODA vehicles, backed by honest advice, expert knowledge and a genuinely personal approach. From your first enquiry to driving away, our team is committed to making the experience simple, comfortable and stress-free. As an Authorised ŠKODA Retailer, we also provide manufacturer-approved servicing, maintenance and repairs, carried out by ŠKODA-trained technicians using genuine parts, giving you complete confidence at every stage of ownership. Let our family look after you – and help you find the ŠKODA that’s right for you.
Contact info
United Kingdom
- hortonskoda.co.uk
4.5
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nathan the parts Manager at Skoda…
Nathan the parts Manager at Skoda Lincoln leant me a locking wheel nut key so I could get a flat tyre fixed after mine was lost. Amazing, thanks Nathan
24 July 2026
Unprompted review
Service booked by phone
It was easy to book a service by phone and even better it could be a Saturday. My usual dealership has now closed so finding a dealership which offers Saturday servicing is hard. I do have some closer dealerships which I will not use due to a not so nice visit and purchase in the past. It took me 40 minutes to drive to Hortons. The staff were all very friendly and there was a lovely waiting area with a tea and coffee station. I also spoke to Luke ( I think that was his name) about the new Epiq which is due out and asked him to keep me updated. The service was finished as scheduled and my car had been washed and vacuumed. I would definitely use them again as the atmosphere was very pleasant.
I was out of the catchment for my car to be picked up.
27 June 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Susan, thank you so much for taking the time to leave such a wonderful review for us. 😊💚
It is an absolute pleasure to read your comments, especially knowing that you chose to travel a little further to visit us. We never take that for granted, so it really means a lot to hear that you felt it was worthwhile.
I'm so pleased that the whole experience, from booking your service through to collecting your car, was a positive one. Creating a friendly, relaxed atmosphere where our customers feel genuinely welcome is something we all care about, so it's lovely to know that's exactly how you felt during your visit. ☕✨
Thank you as well for mentioning Luke, we will make sure he sees your lovely feedback, and we are sure he'll be more than happy to keep you updated on the Epiq as soon as more information becomes available. 🚗🌟
We really appreciate you giving us the opportunity to look after your ŠKODA Susan, and we very much hope we'll become your dealership of choice for many years to come. We look forward to welcoming you back again soon and the kettle will always be on! 😊💚 The team at Horton ŠKODA
fantastic job as always Nigel did a…
fantastic job as always Nigel did a great job on my car the service team look after me very well
3 June 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
hank you so much for your lovely review, Bob! 😊💚
It's always a pleasure to welcome you back, and I'm so pleased to hear that you've had another great experience with us. Thank you for giving Nigel a special mention too , we will make sure he sees your kind words, along with the rest of the Service Team. I know they'll really appreciate it. 🌟
We genuinely value your continued support, Bob, and look forward to looking after you and your car again next time. 🚗✨ The team at Horton SKODA
Hortons are a family company who have family values
Hortons are a family company who seem to have family values and the whole experience of buying and then servicing my Skoda Superb was faultless. Every member of the team was helpful and attentive. Nothing is ever too much trouble. No hard sell. No pushing the usual add ons. Really pleased with this company and thoroughly recommend them.
24 June 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you so much for taking the time to leave such a wonderful 5⭐ review Mr C.😊
To hear us described as a family company with family values really does mean a great deal to us, as that's exactly the experience we hope every customer has whenever they visit us. 💚
We're delighted to know you felt well looked after throughout both the purchase of your Škoda Superb and your servicing visits. Your comments about the team being helpful, attentive and never making you feel under pressure are fantastic to read, and we'll make sure your kind words are shared with everyone. 👏
Thank you once again for your recommendation and for choosing Dennis Horton. It has been a pleasure looking after you, and we look forward to welcoming you back for many more miles of happy motoring. 🚗✨ The Team at Horton ŠKODA 💚
Troubles!
We first bought an new Enyaq through this dealer, and started having issues fairly quickly afterwards with the 12v battery discharging quickly and with no warning. Online forums showed this is a common issue, basically the battery can't cope with the demands on it, especially if mileage is relatively low. On at least 5 occasions (3 times in 2 weeks at one point) we had to call Skoda Assistance but the service staff at the dealer couldn't seem to solve the issue permanently. Eventually we lost faith in the car due to its unreliability. In addition the dealer's service staff gave us different reasons each time for the issue, which meant we couldn't trust what they said. Because of these things as well as other reasons, we part exchanged the Enyaq for a new Elroq in early 2026.
4 months after taking the car and with just over 2k mileage, we had error messages appearing for the Lane Assist and sign reading facilities and the car wouldn't charge on public charging stations. I took the car to the dealer who confirmed a software error and suggested a work-around to charge it, but that didn't work in practice on public chargers. I went back to Hortons, and was told they can't book the car in for nearly 5 weeks, and asked me to go home and ring Skoda Assistance. As I was at the dealers I wanted to ring Skoda Assistance while I was there, but was told I couldn't do that because that wasn't the protocol. So I went home and rang Skoda Assistance. They told me they can't come out if the car is working, and the dealer should have known this, so they emailed the dealer asking them to give us a loan car. I returned to the dealer for the 3rd time that day, and by pure coincidence the dealership's Head of Customer Experience overheard the conversation and intervened, and from that point on my experience was significantly improved and a loan car was found.
It may be that EVs have aftersale issues which need to be better addressed by manufacturers. And that dealership service staff may not yet have had the training and/or built up the experience on fairly new technology so they can address EV specific issues for customers. However, this dealership needs to address; how they respond better so customers don't have repeat issues needing frequent Skoda Assistance support; ensure messaging on causes/reasons are consistent and believable; make sure advice on when customers need to call Skoda Assistance is not used in situations where it doesn't apply; if an issue such as a car not charging (and therefore the car is not driveable after the battery is exhausted) can't be resolved promptly, the dealership can provide a loan car. Rightly or wrongly, it appeared to me that unless Skoda Assistance tells the dealership to offer a loan car, they won't, which is certainly not a good impression to give customers.
On the plus side, the dealership's Head of Customer Experience demonstrated what great customer service looks like, and I was very grateful for her intervention. I hope her influence can help improve experience across customer-facing areas of the dealership.
11 June 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you for taking the time to leave such a detailed and thoughtful review, Terry. 😊
Having happened to be in our Service Department speaking with a colleague when you visited us, I had the opportunity to listen first-hand to the concerns you were experiencing with both your Enyaq and your Elroq. I completely understand the frustrations you've described. Whilst I am sorry that your ownership journey has included issues which have affected your confidence in the vehicles, I genuinely appreciate the balanced and constructive way you have shared your feedback.
You raise some important points around communication, consistency and support, and these are all areas that we continually review as vehicle technology evolves and customer expectations rightly continue to grow.
Terry, please let me reassure you, feedback like yours is incredibly valuable because it's only when customers tell us honestly about their experiences that we can really understand how they feel. It gives us the opportunity to look at where we've got things right, where we may have got things wrong, and what we can do differently to make things better for our customers in the future.
I was pleased to be able to assist when we met, although I would much rather your experience had been smoother from the outset.
Thank you again for taking the time to share your experience and for recognising the support you received. We look forward to continuing to work with you and hopefully restoring some of the confidence that has understandably been affected along the way.
Steph and the team at Horton ŠKODA Lincoln 🚗
Always quality provided.
Always quality provided.
Even managed to know some money off what was quoted.
Always feels like it's about the quality and the people not the money.
9 June 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Hi Thomas, thank you so much for taking the time to leave such a fantastic review.
It's great to hear that you felt well looked after and that the team were able to help reduce the cost from the original quotation. We always aim to provide the very best value we can, whilst never compromising on the quality of the work we carry out.
What really means the most to us is your comment that it feels like "it's about the quality and the people, not the money." That's exactly the experience we strive to deliver every day, so it's wonderful to know that came across during your visit.
Thank you again for your kind words and for choosing Horton ŠKODA. We look forward to welcoming you back when you need us in the future. The team at Horton ŠKODA
Well done all round
Always brilliant at this sales room. People very courteous and helpful. Mr Alan Reader especially. Helps me with my purchases and plans so professional he is. Thank you to Luke who handed over my new car today excellence all round.
30 May 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you so much for your wonderful review 🌟
It's always a pleasure to welcome customers to our showroom, and we're delighted to hear you've had another great experience with us. Alan will be genuinely touched by your kind words, he puts his heart into helping customers find the right car and making the whole process as enjoyable and straightforward as possible 🤝✨
We're also thrilled that Luke made the handover of your new car such a special occasion. Taking delivery of a new vehicle should be exciting, and it's lovely to know he helped make the day one to remember 🎉🚗
Thank you once again for your continued support and loyalty. We hope you're absolutely loving your new car and making plenty of happy memories in it 🛣️😊
The team at ŠKODA Lincoln ⭐🚘
Came in for a whole host of jobs on my…
Came in for a whole host of jobs on my car. Very thorough and great communication from Michael.
8 May 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Joanne Thank you so much for your fantastic 5-star review ⭐ We're delighted to hear that you were pleased with the work carried out on your vehicle and that you felt well informed throughout. Great communication is something we pride ourselves on, so it's wonderful to hear that Michael looked after you so well 📞🚗We will definately pass your kind comments on to him, as we know they'll make his day! Thank you again for taking the time to share your experience, and we look forward to welcoming you back whenever you need us 🌟🌱The team at ŠKODA Lincoln
Customer focused.
Would like to say thank you to the team and the sales manager at lincoln skoda. Customer focused and exceedingly helpful in ensuring my needs were met.
Thank you 👍
25 April 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you for your lovely review, Liam! 😊 We are so pleased we were able to get everything sorted for you and that the team looked after you so well 🙌 It’s great to hear you felt supported throughout, and Alan, our Sales Manager, will be especially pleased to know his help made a difference 💙🚗
Thanks again for your kind words, and we hope to see you again in the future 👍 The Team at Horton ŠKODA 🚘
Friendly service from Luke in Lincoln
Friendly service from Luke in Lincoln
24 April 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you for your review, Lewis 😊 We’re really pleased to hear Luke in Lincoln provided such a friendly experience, he’ll be glad to know he made a positive impression 🙌🚗
We really appreciate you taking the time to share your feedback and hope to see you again soon!
The Team at Horton ŠKODA 🚘
Always a pleasant experience
Always a pleasant experience. My service advisor megan was very friendly, great service.
15 April 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you for your lovely review, Olivia! 😊 We are really pleased to hear you always have a pleasant experience with us that’s exactly what we aim for every time 🙌 It’s great to know Megan provided such friendly, great service, and we’ll be sure to pass on your kind words 💙🚗
We really appreciate your support and look forward to seeing you again soon! The Team at Horton ŠKODA 🚘
Excellent from start to finish
15 April 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Hi Jordan 😊
Thank you so much for the great review, we really appreciate it! 🙌⭐ We look forward to seeing you again soon 🚗✨
The Team at Horton ŠKODA 🚘
Peter was excellent
Peter was excellent, really took the time, was very knowledgeable and went above and beyond
13 April 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Hi Cassandra Thank you so much for your kind feedback! We’re delighted to hear that Peter provided such an excellent experience. Taking the time to understand our customers’ needs and going above and beyond is exactly what we strive for, so it’s wonderful to see this reflected in your review. We’ll be sure to pass on your compliments to Peter, he’ll be thrilled to hear them! The team at Horton SKODA
Reply from Dennis Horton & Son - ŠKODA
Scott, thanks for your great feedback 😊
We’re really glad everything was handled quickly and efficiently for your MOT, just how it should be! We appreciate you taking the time to leave a review and hope to see you again next time 🚗✨The Team at Horton ŠKODA
— The Team at Horton ŠKODA
Scott was absolutely amazing
Scott was absolutely amazing. Kept me up to date throughout the service, a pleasure to deal with. Will certainly deal with Hortons Skoda again! The lady on reception was so lovely and helpful
11 April 2026
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Alison, this is so lovely to hear thank you so much 😊
We are really pleased you felt well looked after throughout your visit and kept fully up to date along the way. We’ll be sure to pass your kind words on to Scott and our reception team, they’ll both be delighted!
It’s fantastic to know you’d choose us again, and we look forward to welcoming you back in the future 🚗✨ The Team at Horton ŠKODA
Reply from Dennis Horton & Son - ŠKODA
Julian, this really made us smile, thank you for the 5* review and the comment 😊
We are always happy to help, and we promise there’s no such thing as a daft question, especially when it comes to your ŠKODA Karoq! We want you to feel confident and supported every step of the way.
Thanks again for your kind words, and we’re always here whenever you need us 🚗✨The Team at Horton ŠKODA
Reply from Dennis Horton & Son - ŠKODA
Brian & Bridget it truly means a lot to know you enjoy your time with the team, and we have to say — it’s always a pleasure to see you both too!😊
Thank you for your continued support, and we’re already looking forward to your next visit 🚗✨
The Team at Horton ŠKODA
Reply from Dennis Horton & Son - ŠKODA
It’s great to hear you had such a positive experience with us Tim😊, thank you for sharing it with us. We are glad everything was handled efficiently and that the team made you feel well looked after throughout your visit. Providing a smooth and professional service is always our priority.
Thanks for your support, and we look forward to welcoming you back again 🚗✨The Team at Horton ŠKODA
Just a 1st class service from start to…
Just a 1st class service from start to finish
24 February 2026
Reply from Dennis Horton & Son - ŠKODA
John, we really appreciate you taking the time to leave us this review 😊
It’s fantastic to hear everything went so well from beginning to end and that’s exactly the level of service we always aim to deliver.
Thank you again for your support, and we hope to see you again soon 🚗✨The Team at Horton ŠKODA
A welcome and attentive staff.
A warm welcome at reception and attention to detail by client service staff. Followed by explanations concerning the work completed and future areas for later consideration.
27 February 2026
Reply from Dennis Horton & Son - ŠKODA
Thank you so much for your kind words, Brian! 😊
We’re really pleased to hear that you felt warmly welcomed and well looked after by our team from reception through to service. Providing clear explanations and attentive care is something we always strive for, so it’s great to know that came through during your visit.
We truly appreciate your feedback and look forward to seeing you again in the future! 🚗✨The Team at Horton ŠKODA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.