horze.ie Reviews 

883
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... See more

Company replied

Rated 5 out of 5 stars

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... See more

Rated 5 out of 5 stars

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... See more

Rated 3 out of 5 stars

Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... See more

Company replied

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3.7

Average

TrustScore 3.5 out of 5

883 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(883)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Will not order from them again

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste time waiting for you to ship their orders that will take more than 1 week

10 April 2026
Unprompted review
horze.ie logo

Reply from horze.ie

Hi,

thank you for your feedback. We're sorry that your order took longer than expected and that the information on our website wasn't clear enough.

That's not the experience we want you to have.
We're working on making shipping information for all our customers.

If you have any further questions or concerns, please feel free to contact us at customerservice@horze.ie.

Best regards

Your horze team!

Rated 5 out of 5 stars

The turnout rugs that I bought arrived…

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse.
The light rain turnout rug is beautiful and looks great on my horse.
I would definitely recommend Horze.ie

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivered earlier than estimated

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items received were exactly what I ordered. Very happy and will definitely order again.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

No customer service

Fraudulent, avoid at all cost. Sizes of pants way bigger than supposed size. Customerservice did not answer a single email in 1,5 months, had to pay 15€ of shipping cost back to Germany because the return labels operator GLS is not supported by the local Irish shops anymore. Now the returned package came back without an explanation. So I am down 150€ with no benefit but frustration! The german consumer protection authorities will be informed if I will not get the refund within the next two weeks, as this behaviour is illegal plus it's a german company pretending to be local Irish.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Refund issue when they sent wrong size

Received the wrong size, returned it on the 22nd September, it was delivered to their return facility on the 30th September and I am still waiting on a refund. Tried contacting them via the contact form twice & the email address twice, no response. Very poor service, will not be ordering from them again

22 October 2025
Unprompted review
Rated 2 out of 5 stars

Slow customer service

Ordered boots for my daughter on 14th May, they never arrived, the courier company didn’t recognise the tracking number provided. It took 4 weeks of emailing Horze.ie to get them to investigate and send me a replacement pair. I would be reluctant to order from them again based on my one and only experience.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

HORZE poducts…

Great selection of products,good footwear quality and prices,brilliant Horze products will be ordering again.

1 May 2023
Rated 1 out of 5 stars

Only some of order delivered

Only some of order delivered. Delivery was to happen by 7th at latest and now I am missing some items which I needed for this weekend

2 April 2023
horze.ie logo

Reply from horze.ie

Dear Hannah

Thank you for your rating.  I am very sorry one item was cancelled from your order as it went out of stock.  We will contact you separately by email today about this issue.  

A refund for the non delivered item has already been done.

Your Horze Customer Service Team

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