The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
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I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
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I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
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Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
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Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16k reviews
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Replied to 100% of negative reviews
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Reply from HospitalGiftShop.com
Thank you for your feedback. We appreciate your business and will continue working to improve our service and provide a better experience for all of our customers.
These people run a terrible business
These people run a terrible business. I ordered a new baby boy flower arrangement. They sent a small vase of a few PINK flowers. The advertised bouquet was yellow with flowers that were fresh. My son said,”I hope you didn’t pay for these?” Terrible customer service. Offered to refund half but never did. I don’t know where all of these reviews came from but I had a horrible experience. I have pictures but don’t see anywhere to post them here.
28 April 2026
Unprompted review
Reply from HospitalGiftShop.com
We are very sorry to hear that you were disappointed with your order. We understand how important it is for a new baby arrangement to arrive looking fresh and appropriate for the occasion. While substitutions can occasionally be necessary based on availability, we never want a customer to feel let down by what was delivered. We were in contact with you throughout the process via email and text and also provided a delivery confirmation. We sincerely apologize that the final bouquet did not meet your expectations. To make this right, we will be issuing a full refund. Thank you for your feedback, as it helps us continue improving both our products and service.
Scam
The order was not delivered to hospital before check out, and I would have preferred an option to cancel, but was rudely pushed into a home delivery of a sub-par arrangement.
16 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the frustration and disappointment caused by this experience. We understand how upsetting it is when an order does not arrive before a patient is discharged, especially for such an important occasion. Our intention in offering home delivery was to ensure your recipient still received your thoughtful gift, never to make you feel pressured. We are truly sorry if our communication came across as rude or dismissive. We also regret that the arrangement did not meet your expectations. We appreciate your feedback and will use it to improve both our communication and service moving forward.
The delivery person delivered to the…
The delivery person delivered to the wrong person and confirmed with me the recipient received the flowers, when they did not. The flowers were ultimately delivered the next day and were much smaller than the photo I selected.
14 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the confusion and frustration caused by this delivery experience. Delivering to the wrong recipient and providing an incorrect delivery confirmation is not the level of service we strive to provide. We are glad the flowers were ultimately delivered, but we understand your disappointment with both the delay and the size of the arrangement compared to the photo selected. Your feedback is important to us, and we will be addressing these issues with our delivery team to help prevent this from happening again. Thank you for bringing this to our attention.
Bad experience
I ordered 2 items. One made it to the room the other did not. I called customer service and there was NO answer. I left a message and never got a return call. I sent an email and was basically told that it was delivered and there was nothing you could do about it. That was NOT a helpful response. The flowers were FINALLY located.
15 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the frustration caused by this experience. We understand how upsetting it was to have one item missing and then feel unsupported when trying to reach customer service. While we are glad the flowers were eventually located, we regret the lack of communication and appreciate you bringing this to our attention so we can improve our service moving forward.
Being able to send cards from the…
Being able to send cards from the hospital giftshop directly to a patient is a wonderful service for friends and family who are out of town or unable to visit the hospital.
I wish it was available at every hospital and care facility.
17 November 2025
Reply from HospitalGiftShop.com
Thank you so much for your kind words. We’re grateful to help friends and family stay connected with their loved ones during important moments, even from afar. We truly appreciate your support!
I was under the impression when I…
I was under the impression when I ordered the balloons they would be delivered to the patient hospital room that day or at most the next. Otherwise I would not have used the in house shop
16 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the disappointment and understand your frustration. While we partner directly with many hospital gift shops for same-day room delivery, the hospital selected for this order was not one of our in-house partner locations, which is noted on the website during the ordering process. We understand the expectation for quicker delivery and appreciate your feedback as we continue working to make this information as clear as possible for our customers.
Patient did not receive the flowers
13 May 2026
Reply from HospitalGiftShop.com
Thank you for bringing this matter to our attention. We are truly sorry to learn that the flowers were not delivered. As we were not notified of the issue at the time of delivery, we sincerely appreciate you letting us know so we can properly address it. Your satisfaction is very important to us, and we would like the opportunity to make this right. We have contacted you directly and look forward to resolving this matter with you.
Reply from HospitalGiftShop.com
Thank you for your kind words! We’re so happy we could help make her day a little brighter. Sometimes the small things truly mean the most, and we appreciate you letting us be part of that special moment.
Customer service was great, but
Customer service was great, but the delivered arrangement looked nothing like what was ordered. The recipient was still pleased with the gift, but as the buyer I was disappointed.
5 May 2026
Reply from HospitalGiftShop.com
Thank you so much for your thoughtful feedback and kind words regarding our customer service. We sincerely apologize that the delivered arrangement did not fully meet your expectations compared to what was ordered. While we’re pleased to hear that the recipient enjoyed the gift, we completely understand how important it is for the sender to feel satisfied as well. Your experience is important to us, and we genuinely appreciate you taking the time to share it. Please know that your feedback will help us continue to improve our service.
Order from somewhere else
The all white bouquet I ordered was replaced with a baby blue vase and not very many colorful seasonal flowers. Very disappointed and not worth $85. Not sure why there was a $15 delivery fee when it was delivered inside the hospital. Never again.
11 May 2026
Reply from HospitalGiftShop.com
We’re very sorry to hear you were disappointed with the bouquet received. Due to availability, a substitution was necessary, and notifications were sent via both email and text prior to delivery. Our arrangements are freshly created off-site and personally delivered to the hospital, which is what the delivery fee covers. We understand this experience did not meet your expectations, and we truly appreciate your feedback.
My mother in law never received her…
My mother in law never received her gift for Mother’s Day despite me ordering almost a week in advance. Called multiple times for updates my issue was never addressed order was never received by my family member.
12 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize that your mother-in-law’s Mother’s Day gift was not received as expected. We understand how upsetting and disappointing this was, especially since the order was placed well in advance. While we were in communication regarding the order, we regret that the experience and updates provided did not meet your expectations. A full refund has been issued, and we truly apologize for the frustration and inconvenience caused.
Delivery was excellent and patient was…
Delivery was excellent and patient was very happy with her gifts!
8 May 2026
Reply from HospitalGiftShop.com
Thank you for your kind words! We’re so happy to hear the delivery went smoothly and that the patient was delighted with her gifts. We truly appreciate you choosing us to help brighten her day!
Order was never delivered!!!
7 May 2026
Reply from HospitalGiftShop.com
We’re sincerely sorry that the balloons did not reach your loved one and for the disappointment this caused. We understand how meaningful these gestures are during a hospital stay and regret that we missed the mark. We’ve contacted you directly and would welcome the opportunity to resolve this.
too rough
too rough! no communication regarding order being worked or confirmed deliver . tried calling multiple times times no one answers , had multiple emails sent , after back & forth was then advised to contact local shop. then told items i ordered they don’t have but would put something together . so i have no idea what the patient got , if it totaled what i paid . i placed order on a monday , patient didn’t get until the day patient was discharged .
thursday !! not in a timely manner !! never again will i use this service
7 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the frustration and disappointment you experienced with your order. We understand how upsetting it was to experience delays, difficulty reaching support, and uncertainty regarding the items that were delivered. We also regret that the order did not arrive until the day of the patient’s discharge. A full refund has been issued, and we truly appreciate you taking the time to share your feedback, as it helps us improve our communication and service moving forward.
It was too expensive and the updates…
It was too expensive and the updates were not timely.
7 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize that your experience did not meet your expectations. We understand how important timely updates and clear communication are throughout the delivery process, and we regret any frustration this may have caused. We also appreciate your feedback regarding pricing and value, as we are always looking for ways to improve both our service and customer experience. Thank you for taking the time to share your thoughts with us.
It took a whole week for my sister in…
It took a whole week for my sister in law to get her flowers. They were either to busy or they couldn't find her smh !
5 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the inconvenience caused by the delay in your delivery. We understand how upsetting it is when an order does not arrive on time, especially for someone special. While we’re glad the flowers were eventually delivered, we recognize your concerns about the delay.
We have issued a full refund and appreciate your understanding. Your feedback is invaluable and helps us improve our service. Thank you for your patience.
My friend was surprised and it was easy…
My friend was surprised and it was easy to purchase
5 May 2026
Reply from HospitalGiftShop.com
Thank you for your feedback! We’re so glad your friend was pleasantly surprised and that the ordering process was easy and convenient. We truly appreciate your support and look forward to helping you again in the future.
The recipient was elated with the…
The recipient was elated with the beautiful gift. It was delivered timely and with care.
5 May 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re delighted to hear the recipient loved the gift and that the delivery arrived on time and with care. We truly appreciate you choosing us and hope to help you again in the future.
The flowers were not delivered as…
The flowers were not delivered as promised, and when they did deliver them, they were wilted, and some of them looked dead. I would not use the service again or advise anybody else to. The quality of the flowers for the amount of money I paid was not good.
5 May 2026
Reply from HospitalGiftShop.com
We sincerely apologize that your order did not arrive as expected and that the quality of the flowers did not meet your standards. We understand how disappointing this must have been, especially for such an important gift. Providing fresh, beautiful arrangements and reliable delivery is very important to us, and we regret that we fell short in your experience. We have reached out to you regarding this and we look forward to working with you.
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