hosting.com Reviews 5,658

I had a very poor experience with this hosting provider over the past two months.

My website suffered frequent downtime. When I opened a support ticket, the technical team told me the issues were caused by other customers sharing the same server. They then informed me that because I am on an old plan, the only solution was to upgrade to a new plan — at nearly double the price — even though I still have one year remaining on my current contract.

Frustrated, I decided to migrate my websites to another host. However, during the migration process, my current hosting became unstable most of the time. I could not even access cPanel for long periods, even when the sites briefly came back online.

I have had an open support ticket for over three weeks with no resolution or meaningful update. This has made it almost impossible to complete the migration, as the control panel and services are frequently down.

Despite the ongoing problems, I am still being charged daily fees. This level of service and support is unacceptable, especially when customers are locked into long-term plans with limited options to resolve issues.

Joel was very friendly, and was able to solve my issue very quickly.

All of my questions were answered. Short interaction, needed a refund and a service upgrade. All was handled.

Great help from Alexander Stoynov, step by step takethrough , veryhelpful..

We were with A2 Hosting for many years (amazing company) and they were bought by Hosting.com - it worried us a lot at first. But their customer service and services are equal to and on many points even better than A2 Hosting. Hosting.com is excellent in customer service and services.

Great and kind person and ready to serve.Mary Wacuka knew what she is doing.very impressed

I've been a hosting.com customers for years now, and I can confidently say they have never failed to deliver exceptional service. From seamless website migrations to reliable uptime and fast loading speeds, hosting.com has consistently exceeded my expectations. Krasi, a customer service representative who is patient, professional, thorough and courteous. The level of personalised attentive support is exactly why I continue to trust hosting.com. Top- tier and very attentive and professional, Krasi is a perfect example of that standard. Bottom line: years of flawless service + exceptional support = a customer for life. Thank you, hosting.com and thank you Krasi!

I was promptly assisted by Rossy c in migrating to the new server and the whole process was seamless and she guided through the process hence i was well informed. I really appreciate her professionalism.

I’ve been a customer for more than 20 years with one of the companies they acquired called A2 hosting. Always outstanding service. I have many customers that have had issues and they’ve always worked with me to resolve them quickly and efficiently. Keep up the good work.

I had a technical issue with my WordPress website related to object caching and database connection errors, and the support team handled it exceptionally well.

They quickly identified that the root cause was a misconfigured PHP handler along with Redis not being properly set up. Instead of giving generic instructions, they went ahead, fixed the configuration, and ensured Redis was fully working with a successful connection test.

What stood out to me was the level of technical understanding and efficiency. Everything was resolved quickly and correctly without unnecessary back-and-forth.

The website performance improved noticeably after the fix, and everything is now running smoothly across devices.

Overall, very professional support with real problem-solving skills. This kind of technical assistance makes a big difference.

Highly recommended.

Immediate answer to my query and was able to solve my problem right away

Fantastic technician! They really now what they are doing! 🙌🫡🧡 For 20 years I'm with them!
Darina S is my tech girl! Hurray!

Mirela was so helpful and polite to me. She guided me through the website migration process from Webflow to Wordpress. I'm very grateful

The response was quick and precise

Charity Kiura was polite and knowledgeable

meghana kamath very good. Thankyou very much

Reseller hosting plan change. I needed to make a change to our reseller hosting plan. It turned out that we were on a legacy plan, so they were able to offer us a new plan, that was half the cost. I am very happy with how helpful the representative was to make this change.

Meghana is knowledgeable!
He helped in navigating config file and solve space error

My support person (Marin) took the time to understand what my issue was, and walked me through the solution. Great service.

After renewal of my hosting plan, the service provider representative (Mary) called me and took me through a step by step check to confirm than my website was up and reachable, all pages were accessible and also took her time to ensure to guide me on how to stay updated on the upcoming renewals or invoices that are due using the Client Portal. This is what best service looks like. Keep it up.