Kim G was a huge help in setting up my new e-mail addresses. He was very professional and friendly, demonstrating a thorough understanding of my needs. Everything went smoothly and efficiently at eve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've only twice had to use Support since getting set up with Hosting.com (or what used to be A2 before Hosting took over). When it moved to Hosting, I wondered if support would remain as good. I'm hap... See more
Company replied
I’ve been using Hosting.com, and the performance is great. My website loads much faster than before, which is good for SEO and user experience. The Turbo plans really help with speed, especially for... See more
Company replied
Marin was great. He didn't just give me the standard answers; he actually listened to my technical concerns and opened a specialist ticket to investigate our server logs. This is the kind of support t... See more
Company replied
Company details
- #12 of 28 best companies in Web hosting company
- #7 of 22 best companies in Cloud Computing Service
- #7 of 10 best companies in IT security service
Written by the company
We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds
Contact info
South Broadway 900, 80209, Denver, United Kingdom
- hosting.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hosting.com
Hi George! We appreciate the 4stars. If there is anything else we could do to earn that 5th star, please don' hesitate to let us know!
James,
Customer Advocacy
Successful Migration
Wilis orchestrated our successful migration of 11 WordPress sites to a new server. We are grateful for his expertise and prompt follow-up.
21 April 2026
Unprompted review
Reply from hosting.com
Alright! Thank you for choosing us as your Wordpress host. We are glad that Wilis made the experience seamless. If you ever need some assistance, please reach out anytime!
James,
Customer Advocacy
Reply from hosting.com
Friendly, quick and accurate, this pretty much sums up our support! Thank you for the kind review. If you ever need a hand, please reach out anytime!
James,
Customer Advocacy
Marin in Technical support was a genius…
Marin in Technical support was a genius and helped me to solve the problem quickly - very happy
22 April 2026
Unprompted review
Reply from hosting.com
Alright! it is nice to know that Marin provided quick assistance. If you ever need a hand, reach out anytime!
James,
Customer Advocacy
Andika was fantastic today
Andika was fantastic today. High quality, prompt customer service as always from Hosting.com. I really like how they try to get you to learn things by doing them yourself, but on occasions where the customer struggles they are happy to sort things out for you. Wouldn't hesitate to recommend for all your hosting and email services...
22 April 2026
Unprompted review
Reply from hosting.com
Hi Dan! Thank you for sharing this. We aim to guide you through the steps so you feel confident handling similar situations in the future. That said, our team is always here to assist whenever you need support. We are open 24/7, reach out anytime!
James,
Customer Advocacy
the agent was straight and honest and…
the agent was straight and honest and quick to respond to my issues. they also did my request with haste and updated me on every progress
22 April 2026
Unprompted review
Reply from hosting.com
Keeping you posted is the way to go! We value your time that is why our support team is quick on their feet in providing assistance. We are open 24/7, please contact us anytime!
James,
Customer Advocacy
Hosting with a smile...
Dealt with two different support members new accounts and tech. Got great support to execute my needs in a timely fashion. Matt and Gene Rock!!! Thanks Guys!
20 April 2026
Unprompted review
Reply from hosting.com
hosting with a smile. That could be our motto! We appreciate the description as well as the kind words towards our colleague Matt and Gene. We are glad they provided excellent assistance. We are always here to help, please reach out anytime!
James,
Customer Advocacy
Great service by Hans
Great service by Hans. Understood the issue and provided accurate guidance.
Many Thanks
Kibria
21 April 2026
Unprompted review
Reply from hosting.com
Hi Kibria! Thank you for the kind words towards Hans. It is nice to know that he procieded accurate resolution to your queries. If you have other question or concerns, please reach out anytime!
James,
Customer Advocacy
Poor customer service
I've been a customer for around 5 years now and have one of the older plans which I paid more for this particular plan due to the number of resources it gives. Now there are new plans in place, and the company is no longer honouring the original plan that I paid extra for and insist on having me pay yet even more to receive what I should have already been receiving. I will no longer be recommending them as a reliable host and will be taking my business elsewhere.
13 April 2026
Unprompted review
Reply from hosting.com
Hi Mr. McBunghole,
Thank you for sharing your experience, we truly appreciate your trust and loyalty over the years. We've recently aligned our hosting offerings to ensure we can keep delivering the reliable, high‑quality service your business deserves. These updates are made with your best interests at heart, so we can continue supporting you well into the future.
That said, I hear you. You chose your original plan for a reason, and I'd really welcome the chance to take a closer look at your account and see what options might be available that feel right for you. I've sent a request through Trustpilot for your details, and once I have those, I'll dig in personally.
-Dyane, Customer Advocacy
Happy to get a real person that was helpful
Called in for what I'm sure from their perspective was a fairly simply problem. They handled it with a lot of grace and took the time to make sure I felt good about the solution before committing to just taking care of it.
Most of all it was *really* reassuring to call in and just get a human right at the start instead of having to get dragged through a phone menu or some kind of AI agent that would most assuredly not be helpful and cause so much more anguish than not.
21 April 2026
Unprompted review
Reply from hosting.com
Hi Rob! This is such a nice read. We always invest in our support team to ensure that you will get someone to talk to, regardless if its phone, chat or email. Our team are always available, contact us anytime you may need assistance.
James,
Customer Advocacy
AMAZING Customer Service
AMAZING Customer Service. Hosting.com is fantastic. Always going above and beyond!!!
21 April 2026
Unprompted review
Reply from hosting.com
Amazing is what we aim for! We appreciate this kind review. Going above and beyond is the way to go for our team. If you ever need a hand, contact us anytime!
James,
Customer Advocacy
help was fast and accurate without…
help was fast and accurate without repeating myself.
21 April 2026
Unprompted review
Reply from hosting.com
Alright! Thank you for sharing this positive experience with our team. If you need furhter assistance Gavin, please contact us anytime!
James,
Customer Advocacy
I received immediate help
I received immediate help, and my request was handled fast! I'm very pleased with the service.
17 April 2026
Unprompted review
Reply from hosting.com
Hi Bill! We are glad that you received quick assistance. Our team are always ready, please reach out anytime!
James,
Customer Advocacy
MARY WACUKA was very cooperative in…
MARY WACUKA was very cooperative in solving my issue. She went beyond duty to advice me on the problems I had with my website and truly I believed her.
I have not accessed my emails for the last one year due to delinquent website designer and am happy for Mary's advice.
21 April 2026
Unprompted review
Reply from hosting.com
Hi George! It is always a nice read when our team are being acknowledged. Mary will be delighted to know as well that her support are recognized. Our team are always here to support, reach out anytime!
James,
Customer Advocacy
Great company with all the web hosting…
Great company with all the web hosting services you may need under one roof. Their support team is fantastic and really work quickly to help.
21 April 2026
Unprompted review
Reply from hosting.com
Thank you for this Jean! Rest assured that we have everything you need from reliable hosting to reliable support! if you ever need assistance, contact us anytime!
James,
Customer Advocacy
John worked to get me a good deal
John worked to get me a good deal, explained everything and was a overall delight to work with
20 April 2026
Unprompted review
Reply from hosting.com
Hello! Thank you for taking the time sharing your experience with John! We are delighted to work with you as well. if you ever need assistance, we are always happy to help!
James,
Customer Advocacy
Lovely staff at kwe office in nairobi
Lovely staff at kwe office in nairobi. Very helpful and quick at assistance.
20 April 2026
Unprompted review
Reply from hosting.com
Thank you for your kind review! Our wonderful colleagues at our kwe office are all very happy to help. Please reach out anytime!
James,
Customer Advocacy
Last year they renewed my hosting and…
Last year they renewed my hosting and charged $275.99 USD. The same day it was renewed, I told htem I don't want the service and they said you can't get a refund. Did not explain how I can cancel so it doesn't renew even when I told htem I don't want to stick around. This year, again they charged the same amount. I told them the exact same day we are not using the service, have switched to another hosting company and to process the request. They completely disappeared for many days. When I pursued them again, they said it's not their policy to refund. Seems like they find ways to keep charging you, I feel totally scammed!
20 April 2026
Unprompted review
Reply from hosting.com
Hi Fahad. Thank you for sharing this. Unwanted renewals are never good news that is why we always send notifications days in advance regarding any pending invoice, it is to ensure to give ample time to decide what to do with the service since renewals are generally non-refundable. I also appreciate you being clear on what you want to do with your service, requesting a cancellation is always available on your account. That said, I have located your account and I can see that the charge has already been refunded. I will be reaching out privately to possibly help further!
James,
Customer Advocacy
they did and do great job 100%…
they did and do great job 100% statisfaction!!
20 June 2025
Unprompted review
Reply from hosting.com
100% satisfaction has always been the goal! We are glad that you received excellent assistance. Should you need a hand, reach out anytime!
james,
Customer Advocacy
quick and professional assistance.
quick and professional assistance.
Explaining issues far out of my comfort zone were understood and I was directed straight through the various settings which had to be checked. When this still did not work out, I was in seconds put through to a technical specialist who sorted it out in seconds.
Great team of people. Well done and thank you.
19 April 2026
Unprompted review
Reply from hosting.com
Hi Banjo! Thank you for sharing your positive experience with the team. I am glad you received a pleasant assistance. We are open 24/7, please reach out anytime!
James,
Customer Advocacy
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