hosting.com Reviews 5,657

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and expertise, often highlighting their patience and dedication in resolving issues. The customer service is frequently described as excellent, with many appreciating the quick response times and efficient problem-solving. People are particularly impressed with the prompt and effective support, noting that issues are often resolved swiftly, even complex technical ones. However, some customers also noted dissatisfaction with the service, citing issues like website downtime, unreliable servers, and a perceived lack of accountability. A few other people also felt that the website was badly designed and difficult to navigate, making it hard to find information.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the support agents for being helpful,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness,... See more

Website

Clients share ambiguous opinions on website experiences. Many reviewers praise the performance and speed of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim G was a huge help in setting up my new e-mail addresses. He was very professional and friendly, demonstrating a thorough understanding of my needs. Everything went smoothly and efficiently at eve... See more

Company replied

Rated 5 out of 5 stars

I've only twice had to use Support since getting set up with Hosting.com (or what used to be A2 before Hosting took over). When it moved to Hosting, I wondered if support would remain as good. I'm hap... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Hosting.com, and the performance is great. My website loads much faster than before, which is good for SEO and user experience. The Turbo plans really help with speed, especially for... See more

Company replied

Rated 5 out of 5 stars

Marin was great. He didn't just give me the standard answers; he actually listened to my technical concerns and opened a specialist ticket to investigate our server logs. This is the kind of support t... See more

Company replied


Company details

  1. #12 of 28 best companies in Web hosting company
  2. #7 of 22 best companies in Cloud Computing Service
  3. #7 of 10 best companies in IT security service

Written by the company

We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds


Contact info

  • South Broadway 900, 80209, Denver, United Kingdom

  • hosting.com

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This company has never let me down. Quite the OPPOSITE!

This company has never let me down. Today was no exception. It is wonderful to find a company, and a representative named Ali G. that truly has genuine concern for the customer. I received my yearly invoice and for various reasons I knew that I would not be able to pay for it. The Ali took her time to investigate any solution that would work for me and for Hosting. She phoned me back as promised, and found that there was a similar plan that would meet my needs and be substantially lower in cost. What was amazing in this day and age was that she genuinely identified with the difficulties I was facing as a friend would be concerned. Unexpected but welcomed. I trust that the management of Hosting realizes what an AMAZING REPRESENTATIVE they have doing a exceptional job for them. I noticed for sure and I am sure that her other conversations follow her pattern also. Ali deserves a Salary Raise if you ask me.

14 April 2026
Unprompted review
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Reply from hosting.com

Thank you so much for this sincere feedback Len. This is the kind of support we all strive for, like Ali, we all aim to provide an above and beyond service. I really appreciate you describing her assistance like a "concerned friend" because that is definitely like her! We will definitely let her know what kind of exceptional service she gave and if you ever need a hand, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Kim G did a great job at guiding me…

Kim G did a great job at guiding me through a technical decision.

15 April 2026
Unprompted review
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Reply from hosting.com

Alright! Thank you for sharing this kind review Daniel! Kim is the Man when it comes to technical queries. It is nice to see him being appreciated. We are always available, please contact us anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

best support ever

15 April 2026
Unprompted review
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Reply from hosting.com

Hi Amer! Thank you for calling our support team the "best", they were indeed the best. If you ever need a hand, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Mirela and Orbi are the best for their…

Mirela and Orbi are the best for their efficiency. Big love for you twooooo!

15 April 2026
Unprompted review
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Reply from hosting.com

Thank you Janeee! With Mirela and Orbi duo, rest assured that you will received efficient support. If you ever need a hand, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Grayson was great

Grayson was great - he explained my options to deal with increased traffic and moved me to an appropriate plan without trying to upsell. I am very pleased (and relieved).

14 April 2026
Unprompted review
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Reply from hosting.com

Thank you for your kind feedback, Michael! Helping you find the right solution for your increased traffic without any unnecessary upselling was very Grayson. We’ll be sure to share your feedback with him. If you need anything else as your site grows, feel free to reach out!

James,
Customer Advocacy

Rated 5 out of 5 stars

We have been using hosting almost since…

We have been using hosting almost since they opened. The entire crew from teck to sales (Pamela is always there to help from general questions to a whole new server. Thank you all at hosting

14 April 2026
Unprompted review
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Reply from hosting.com

Thank you for trusting us with your webhosting needs Ron and it is nice to know that Pam answered all your queries! Our team are all ready to support you with every questions you may have so please reach out anytime!

James,
Customer Advocacy

Rated 4 out of 5 stars

Excellent support from Adimas

Hi,

I want to leave a very positive review for the excellent support provided by Adimas. Their professionalism and ability to find solutions are much appreciated and reflect well on your company.

Thank you for the great support!

14 April 2026
Unprompted review
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Reply from hosting.com

Thank you for sharing your review Sekou! Adimas really do display the kind of assistance our company aims for. If we there is anything we could do to earn that 5th star. Please don't hesitate to let us know!

James,
Customer Advocacy

Rated 5 out of 5 stars

Excellent Service

When my website was down, the follwing staffs respond, Manan, Riyona, and Amir promptly resolved the issues. If I missed anyone, I am sorry.
I have been with A2 Hosting for four years, and I am happy to continue with your service.
Just to share, the same problem many years ago. But the staff were not helpful. As a result, I lost a lot of data for the website.
With these new individuals, I managed to save my website. I can't thank you enough.
Thank you all

14 April 2026
Unprompted review
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Reply from hosting.com

Hi Chandra. I am sorry to hear about your past experience but we are glad that our team, specially Manan, Riyona and Amir, has prevented that from re-happening. Thank you for your support over the years an if you ever need a hand, reach out anytime!

James,
Customer Advocacy

Rated 2 out of 5 stars

i have used them for 7-8 years

i have used them for 7-8 years, made the mistke of upgrading my server from a legacy deal, basically completely over charged, said things were included that werent, no one seems to understand they have charged me more for a lesser server than they are advertising online for double the power and the lite speed cache included, they failed to even migrate the system properly, even though i chased it up and asked if it had been done, it was only when i was having serve speed issues they finally realised they hadnt even finished the migration, then they have failed to deal with the false sale of the server and price, about the only good thing they have done is refund 2 of 3 years i paid up front , i will be going elsewhere.

all they had to do was put me on the correct server, 1 level above, which i had basically already over paid for compared to deals provided on their website. this has been going on for around 14 days faffing around.

shocking service.

14 April 2026
Unprompted review
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Reply from hosting.com

Hi Julian. I appreciate you bringing this to our attention and working with our team throughout your ticket. I can see that there were several points raised during the process and rest assured proper feedbacks were provided to the respective teams. Although refund has already been issued, we do want to support you further. If there is anything else we could help you with, please don't hesitate to let us know through the ticket!

James,
Customer Advocacy

Rated 5 out of 5 stars

I had a problem with my website and the…

I had a problem with my website and the customer service representative was very helpful. He came up with a great solution. Very much appreciated.

13 April 2026
Unprompted review
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Reply from hosting.com

A website issue were never a good news but no worries, our team are always here to assist! Should you encounter another problem with your site, contact us anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Got a live person very quickly

Got a live person very quickly - Kevin. He answered my questions and provided all the help I needed ASAP. Much appreciated.

13 April 2026
Unprompted review
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Reply from hosting.com

alright! It is nice to know that you got in touch with Kevin pretty fast and he was able to provide answers to your queries. Our team are here to help, contact us anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

I called support at Hosting.com and…

I called support at Hosting.com and spoke with a very gentle and knowledgeable agent named Niane M. She guided me step-by-step on how to recover my files using Backuply. After just a few minutes... voila! Everything was restored from the beginning.
What a blessed experience I had with Hosting.com’s support team!

12 April 2026
Unprompted review
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Reply from hosting.com

Hi Aroldo! It is a great initiative to always keep a backup of your data. There is nothing better than the feeling of being secured. We are glad that Niane made the whole experience easy. We are also blessed to have you, please contact us anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Flawless Setup, Outstanding Support

I had a great experience with Mary from Hosting.com while setting up my domain and hosting. She was professional, responsive, and made the entire process simple and stress-free. Her clear guidance and proactive support ensured everything was activated smoothly. Truly excellent customer service.

13 April 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Perfect! Thank you for sharing your wonderful experience with our colleague Mary! Hosting setup can be made seamless by our talented team so you can count that we are always here to help!

James,
Customer Advocacy

Rated 5 out of 5 stars

The tech support team is amazing

The tech support team is amazing. They helped me solve any issues. Thank you.

13 April 2026
Unprompted review
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Reply from hosting.com

Hello Ryotaro. Thank you for the review! Amazing is a great way to describe our team as they are indeed amazing. Our amazing team are available 24/7, reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Great experience

I had a great experience with the support team. Gede helped me with my website and was amazing throughout the process. He was fast, efficient, and very patient, taking the time to make sure everything was clear and working perfectly.

Everything was handled smoothly and professionally. I highly recommend their service!

13 April 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Thank you for recommending the assistance of Gede! Our team all exceptional support and he is one of the best example. We are always here to help, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

I can’t imagine using act other hosting company

I can’t imagine using any other hosting provider.

They’ve been there for me every single time I’ve needed support, no matter how big or small the issue.

Their team is always available, incredibly responsive, and consistently resolves problems quickly and efficiently.

Honestly, they’re worth the price for the support alone. The people behind this company are understanding, patient, and genuinely care about their customers.

I’m extremely happy to have my site hosted with them and look forward to continuing for years to come.

12 April 2026
Unprompted review
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Reply from hosting.com

Hi Rick! Thank you for this sincere review! Ofcourse, our team are always here to support you and your hosting journey so it is nice to see our team being appreciated. Please, if you ever need a hand, reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Great user experience and excellent…

Great user experience and excellent help from Sophie!

12 April 2026
Unprompted review
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Reply from hosting.com

It is always a nice read to see our colleague being acknowledge! I would like to thank you in behalf of Sophie in taking the time in leaving this kind review. If you ever need a hand, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Support was amazing as always

Sophie was amazing. The support was prompt and they solved my issue quickly. I have been with this company for many years, and their support is always solid.

12 April 2026
Unprompted review
hosting.com logo

Reply from hosting.com

Hi Tushar! Thank you for your support for all this years. It is nice to know that our support team are consistently meeting your expectations. If you ever need a hand, please don't hesitate to reach out!

James,
Customer Advocacy

Rated 5 out of 5 stars

I like hosting.com

I like hosting.com! support is awesome and everything works and fast websites. Thanks. Sofie is a sweet customer servicer as well.

11 April 2026
Unprompted review
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Reply from hosting.com

Hi Pade! We are glad you like our service! Sofie is indeed a sweet person, thank you for highlighting her wonderful trait! We are always here to help, please don't hesitate to reach out!

James,
customer Advocacy

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