I wasn't able to pay using mobile money; Forex rates vary. You sending me an invoice in USD and expecting me to pay via M-Pesa is crazy. M-Pesa in Kenya is Kshs. Mobile money in Tanzania is in Tshs. Y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received great support while connecting my domain to a hosting site. I was well guided and helped both in a phone call and WhatsApp instructions by the responder. He took me through the steps in a... See more
Company replied
Hostraha is a good hosting company but has some quirks here and there. The response time to tickets is so low or some are not responded at all. The customer support on page is quick I have to say, hat... See more
Company replied
I once bought a reseller account , they deleted my websites on the account without my knowledge, they promised to restore of which they never did. I demanded refund which never came. At one time, they... See more
Company details
Written by the company
Welcome to Hostraha, where we redefine web hosting with affordability and reliability at the core of our services. As a leading hosting provider, we specialize in delivering seamless hosting and domain registration solutions.
Contact info
P.O. Box 42735, 00100, Nairobi County, Kenya
- +254777002003
- support@hostraha.com
- hostraha.com
3.2
Average
50 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I honestly regret ever dealing with…
I honestly regret ever dealing with Hostraha. I purchased a VPS 3 days ago and it is still stuck on “pending” with absolutely no progress. I cannot use anything, and there’s zero transparency on what’s going on.
I have opened multiple support tickets — none have been answered. I’ve tried calling them, but the phone doesn’t go through. I even reached out via WhatsApp, and all I keep getting is the same useless response: “We have seen your message, your credentials will be sent.” Yet nothing is ever sent.
I have now requested a refund, and still no one is responding. This is extremely frustrating and unprofessional.
At this point, I genuinely question whether this is a legitimate company. If it’s not a scam, then it’s a company that seriously needs to be audited and held accountable.
I would strongly advise anyone thinking about using Hostraha to be very careful. Open an account at your own risk.
10 April 2026
Unprompted review
I once bought a reseller account
I once bought a reseller account , they deleted my websites on the account without my knowledge, they promised to restore of which they never did. I demanded refund which never came. At one time, they were even refusing to transfer my domains.
20 November 2025
Horrible experience for first-time…
Horrible experience for first-time users. Wasted hours on just getting my own credentials, still not resolved and enquiries take 24 hours. Ridiculous!
17 January 2026
Reply from Hostraha
Hi Yassery,
Thank you for your feedback. Our records indicate that your service login credentials were generated and delivered automatically to your registered email address immediately after payment, in line with our standard onboarding process.
We also confirm that your support ticket was responded to promptly through our official support system. All client enquiries and service-related requests are handled via the client portal ticketing system and email, where response times are managed based on the support queue.
For any further clarification or assistance, please contact us via support@hostraha.com
or through the client portal so the matter can be reviewed accordingly.
Best regards,
The Hostraha Team
Reply from Hostraha
Hi Raphael,
Thank you for your feedback. When a payment attempt is unsuccessful, our system automatically notifies the client, and our team provides available alternative payment methods through the registered email and client portal.
In your case, alternative options were shared to allow completion of the order. All billing and payment processes are handled securely via the client portal.
If you still wish to proceed or need assistance, please contact us at support@hostraha.com
or submit a ticket through the client portal so we can assist accordingly.
Best regards,
The Hostraha Team
Company does not have support
Company does not have support, I have lost clients especially because of issues that my hosting provider would have easily solved for me. Their phones have been off for the longest, support chat button does not work
16 December 2025
Reply from Hostraha
Hi,
Thank you for your feedback. Hostraha provides client support exclusively through our official channels, including the client portal ticketing system, email, and live chat. These channels are monitored and handled based on the support queue.
Phone support is not our primary support channel, and all service-related assistance is managed through the client portal to ensure proper tracking and resolution.
For any pending or unresolved matter, please contact us at support@hostraha.com
or submit a ticket through the client portal so our team can review and assist accordingly.
Best regards,
The Hostraha Team
Quick fix and support on issues raised
9 December 2025
Reply from Hostraha
Hi Moses,
Thank you for your feedback. We’re glad to hear that the issues raised were resolved promptly and that you were satisfied with the support provided.
We appreciate your trust in Hostraha.
Best regards,
The Hostraha Team
Fast and reliable hosting.
Reliable hosting with extremely fast network speed, first-class service, and very friendly customer support staff.
8 November 2025
Unprompted review
Reply from Hostraha
Hi,
Thank you for your feedback. We’re glad to hear you found our hosting reliable, fast, and supported by our team.
We appreciate your trust in Hostraha.
Best regards,
The Hostraha Team
Excellent customer service
Excellent customer service. Very friendly and supportive staff
26 October 2025
Reply from Hostraha
Hi,
Thank you for your feedback. We appreciate your kind words regarding our customer service and team support.
Thank you for choosing Hostraha.
Best regards,
The Hostraha Team
Reply from Hostraha
Hi,
Thank you for your feedback and for choosing Hostraha. We’re glad to hear you found our hosting services reliable and affordably priced.
We appreciate your support.
Best regards,
The Hostraha Team
Hostraha has proven to be one of the…
Hostraha has proven to be one of the most unreliable providers I have come across.
A hosting company’s most important responsibility is to ensure their clients’ websites remain accessible and to provide dependable support when issues arise. Hostraha fails on both fronts. Their support is consistently unavailable, leaving clients stranded with no clear way to get assistance when it matters most.
This lack of accountability is unacceptable in a service industry where businesses depend on stability and communication. Paying customers deserve reliability, transparency, and a partner that can be reached when needed — not silence.
In my experience, Hostraha does not meet even the basic standards of professionalism required in this space. I would strongly advise businesses to look elsewhere for hosting solutions.
2 October 2025
Unprompted review
Reply from Hostraha
Hi,
Thank you for sharing your feedback. Hostraha provides hosting services with client support managed exclusively through our official channels, including the client portal ticketing system, email, and live chat. These channels are structured to ensure proper tracking, accountability, and resolution of all service-related requests.
Website availability and support access depend on correct usage of these official systems, where service status, notifications, and assistance are provided. Public platforms are not used for account-level support or issue resolution.
Clients experiencing any concerns are encouraged to contact us directly via support@hostraha.com
or through the client portal so the matter can be reviewed and addressed accordingly.
Best regards,
The Hostraha Team
Pathetic hosting company
Pathetic hosting company. I hosted here, my website went offline for long periods of time, the customer care number doesnt work, and when it does, they dont pick. mail servers keep on breaking down, and nobody is there to assist. I had to migrate the hosting and leave the domain here since the hosting was the problem, will move it out too. I guess its more of a school project than a real hosting company
2 September 2025
Reply from Hostraha
Hi Eric,
Thank you for sharing your feedback. We’d like to clarify a few points for readers:
- Our hosting infrastructure is actively monitored, and we have not recorded the prolonged outages described.
- Our support channels remain available via ticket and email, and calls are handled during business hours.
- Mail services are fully operational, and we continuously maintain them to ensure reliability.
We understand hosting experiences can vary depending on individual setup and usage, and we respect your decision to move providers. For clients seeking assistance, our team is always reachable at support@hostraha.com.
Best regards,
The Hostraha Team
GOOD SITE EASY TO ACCESS
8 August 2025
Reply from Hostraha
Hi Andrew,
Thank you for your feedback! We’re glad to hear you find our site easy to access. We appreciate your support and look forward to serving you further.
Best regards,
The Hostraha Team
Professional service with good customer…
Professional service with good customer service support
31 July 2025
Reply from Hostraha
Hi Franklyne,
Thank you for your kind words! We’re delighted to know you are satisfied with our service and customer support. Your feedback motivates us to keep delivering reliable solutions.
Best regards,
The Hostraha Team
Great customer care
I received great support while connecting my domain to a hosting site. I was well guided and helped both in a phone call and WhatsApp instructions by the responder. He took me through the steps in a simplified manner that I was able to execute despite being a novice.
Please see if it's possible to provide DNS configuration capabilities on your website that one can utilize instead of having to contact customer care.
11 July 2025
Reply from Hostraha
Hi Wesley,
Thank you for sharing your experience! We’re glad to hear our team was able to guide you smoothly through the setup process. Your suggestion about adding DNS configuration capabilities directly on the website is valuable—we’ll review it as we continue improving our platform.
We appreciate your feedback and support.
Best regards,
The Hostraha Team
There's little to no customer service
There's little to no customer service. I've also lost a hosting account from the previous suspension.
8 June 2025
Reply from Hostraha
Hi Claudio,
Thank you for sharing your experience. To clarify, service suspensions are only applied in line with our terms of service and are always communicated through the client portal and registered email.
Our support is available through tickets, email, and live chat within the portal, which ensures proper tracking and follow-up on all issues.
For any pending matter, please contact us directly at support@hostraha.com
so we can review your account.
Best regards,
The Hostraha Team
I wasn't able to pay using mobile…
I wasn't able to pay using mobile money; Forex rates vary. You sending me an invoice in USD and expecting me to pay via M-Pesa is crazy. M-Pesa in Kenya is Kshs. Mobile money in Tanzania is in Tshs. You also didn't inform me earlier that mobile money is only possible via STK push. I would have selected another method. Otherwise, give the converted amount to enable mobile payment. Later I tried paying via debit card; the payment button wasn't responding. I have good internet and a powerful PC...it makes me worried about the quality of service you offer if your own website has these issues
2 May 2025
Reply from Hostraha
Hi Abungana,
Thank you for your detailed feedback. We have updated your account currency to TZS to make mobile money payments easier and more convenient.
We value your input, as it helps us refine our systems, and we appreciate your patience as we continue improving the platform.
Best regards,
The Hostraha Team
Fast and reliable
The overall customer care and how automated the process is. The whole process is hassle-free.
6 February 2025
Reply from Hostraha
Hi Gedion,
Thank you for your kind words! We’re glad to know you found the process fast, reliable, and hassle-free. Your feedback motivates us to keep delivering seamless experiences for our clients.
Best regards,
The Hostraha Team
Excellent attention and response to…
Excellent attention and response to customer issues
4 February 2025
Reply from Hostraha
Hi Wesley,
Thank you for your feedback! We’re pleased to hear that our attention and responsiveness met your expectations. We truly appreciate your support and look forward to serving you further.
Best regards,
The Hostraha Team
Excellent customer support
I had a great moment in every step toward hosting with Hostraha! It's truly 24/7 customer support, and that's what we need in tech. Kudos!
10 February 2025
Reply from Hostraha
Hi Uswege,
Thank you for your wonderful feedback! We’re delighted to know that our 24/7 customer support made your hosting journey smooth. Your encouragement motivates us to keep delivering the best service possible.
Best regards,
The Hostraha Team
Hostraha is a good hosting company but…
Hostraha is a good hosting company but has some quirks here and there. The response time to tickets is so low or some are not responded at all. The customer support on page is quick I have to say, hats off. But the major issue is your systems. Some of my sites stop working by themselves even without interfering with anything then am told the issues are on my side and everything was working perfectly before, also the session management is a bit unpleasant because it's like my login session is tied to my IP address or something so using a Dynamic IP from my WIFI becomes a problem and am forced to use mobile data, Please fix that. Otherwise, it's a solid hosting service, just needs a bit of improvement which I believe will come soon.
20 January 2025
Reply from Hostraha
Hi Meshack,
Thank you for your balanced feedback and for highlighting both the positives and areas where you’d like to see improvement. We’re glad you find our service solid and appreciate your recognition of the customer support responsiveness.
Regarding your concerns:
Ticket response times may vary depending on the nature of the request, but our team continuously monitors and works to improve turnaround.
Site performance issues can arise from multiple factors, and we encourage you to open a detailed ticket whenever this happens so we can investigate further.
For session management, our systems are designed with security in mind, but we’ll take your feedback into consideration as we review user experience improvements.
We value your input—it helps us refine our services. Please feel free to reach out at support@hostraha.com
for any specific cases so we can assist further.
Best regards,
The Hostraha Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.