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Rated 5 out of 5 stars

I cannot recall how long I've been using Hostwinds, my best guess is about ten years. I am self taught because, back in the 1990's I realized that writing software would be useful for my business... See more

Company replied

Rated 1 out of 5 stars

The worst servers, hosting, and customer support I have ever experienced. Several times a year their hosting breaks down, and then they claim they are not responsible for its performance if you haven’... See more

Company replied

Rated 1 out of 5 stars

PLEASE whatever you do don't use this company! They are fraudulent, unscrupulous and a complete rip off. They terminated my hosting and then deleted all my expensive website info. I have NOTHING now... See more

Company replied

Rated 1 out of 5 stars

Finally just had them delete my account. Auto renewals, service fees that are unclear, terrible customer service. With how competetive the hosting market is, they could do better and so can you.

Company details

  1. Web hosting company
  2. Business-to-Business service

Written by the company

Hostwinds specializes in web hosting and cloud services. Since 2010, our commitment has provided great hosting options at an affordable price around the globe. Additionally unmatched by our fantastic 24/7 support team and 99.9999% uptime guarantee. We consider our customer's family and provide them with all the excellent hosting services they deserve.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

721 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They did not activate my host after payment…

They did not activate my host and wanted me to wait a random amount of time (they wouldnt tell me in live chat) without ever stating this before i paid. My services were never activated despite them lying in their reply to this review

15 February 2023
Unprompted review
Hostwinds logo

Reply from Hostwinds

We are very sorry to hear about your experience. Services are properly activated upon receiving payment.

We do have 24/7 support over chat or tickets and we would love the opportunity to review your circumstances. Therefore, we encourage a ticket to our billing department for further review.

If not familiar already, please review how to Create, Submit, and Manage Tickets: https://www.hostwinds.com/product-docs/support/create-submit-and-manage-tickets

Rated 2 out of 5 stars

reinstalling vps several times

I needed to reinstall my vps several times due to two main problems, no ssh connection and no internet connection.
I wasted so much time doing that and I hope for the future that the first installation will be sufficient.
thank you,

6 February 2023
Unprompted review
Rated 1 out of 5 stars

Fraudulent Hosting Service

Their hosting service was non-functional and all their support staff did was pass the buck on by creating a new ticket. It became a ticket creation circle! I canceled within hours and they refused to refund my money in any capacity. They continue to ignore me and Paypal as well. They really need my $50 that badly! I consider them scam artists who should be reported to the government!

2 February 2023
Unprompted review
Hostwinds logo

Reply from Hostwinds

Hello, and thanks for taking the time to leave a review.

We were unable to provide a refund because a chargeback was performed prior to our billing team being able to assist further and in accordance to our refund policy: https://www.hostwinds.com/product-docs/billing/refunds.

Regarding support, we can see there is one ticket where we were reviewing your situation. However, our support became limited quickly because of your chargeback performed a few hours after your service was activated.

We would of loved the opportunity to assist, but unfortunately the chargeback suspends services until the matter can be rectified.

Rated 1 out of 5 stars

I canceled my service on 12/14/2022

I canceled my service on 12/14/2022. Continued to be charged in Jan and Feb for some BS backup service, which should have also been canceled because there was nothing to backup. After seeing the Jan charge, requested in writing that EVERYTHING be canceled. Was charged AGAIN in Feb.

2 February 2023
Unprompted review
Hostwinds logo

Reply from Hostwinds

Hello, and thanks for taking the time to leave a review.

Please note, that backups are billed and stored separately. Therefore they would need to be cancelled separately as notified during our cancellation process for your service. If the intent is to not use your backups, then please proceed to delete them by following our Deleting Object Storage guide: https://www.hostwinds.com/product-docs/object-storage/deleting-object-storage. Once deleted, further charges will not incur.

Additionally, our billing team can be contacted 24/7 by submitting a billing ticket for further guidance if ever needed.

Rated 3 out of 5 stars

Ok, but don't use Edge (android)

Another website that doesn't work well/at all on Edge (android) - it's not alone there are one or two others. I had to switch to Firefox (android) half way though renewing to complete the transaction

15 January 2023
Unprompted review
Rated 1 out of 5 stars

Terrible hosting

Terrible hosting. Even one Wordpress site does not work on the "Ultimate Business" tariff plan!!! The support service does not solve the problem!

6 January 2023
Unprompted review
Rated 1 out of 5 stars

Ultimate hosting is ultimately terrible

I was told that 'Ultimate hosting' would be fine for four Wordpress websites. Hostwinds migrated the sites (with hitches I might add). But once everything was in place, I was shocked to find that the websites were hitting the ceiling of the hosting plan limits on RAM. I've basically been lied to. Please don't choose this company. To add...I was offered a refund, but then when this didn't transpire I emailed four times and was totally ignored.

6 January 2023
Unprompted review

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