The support team at Hostworld are second to none. When I've had queries or problems the response has been prompt and quickly sorted - even when it's been down to my own ignorance rather than a technic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with these guys and their ancestor companies for a decade now. Usually not noticeable as service is just provided for a very reasonable price. Occasional problems (<1/year) quickly and pleasa... See more
The key to our professional relationship it that from day one. We have been working with the same local people who are based locally in Cromarty. Kirsty and her team are always on hand if required to... See more
I know I've left a review before but this is an update. Recently I was looking to upgrade my VPS again when I noticed I was already paying the price for the higher spec VPS instead of my current o... See more
Company details
- #15 of 28 best companies in Web hosting company
- #13 of 22 best companies in Cloud Computing Service
- #3 of 5 best companies in Cloud storage service
- #6 of 8 best companies in DNS Provider
- #29 of 58 best companies in Internet Service Provider
- #1 of 2 best companies in VPN Service
Written by the company
Hostworld provides great value web hosting, reseller hosting, NVMe SSD VPS & dedicated servers and domain name registration. For 24/7 UK support please log a ticket via http://portal.hostworld.uk.
Contact info
63/66 Hatton Garden, EC1N 8LE, London, United Kingdom
- 08006785914
- sales@hostworld.uk
- hostworld.uk
4.6
Excellent
385 reviews
Replied to 55% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
For your UK-specific needs
For your UK-specific needs, you can get service without hesitation, and most importantly, it is a company with 24/7 accessibility and solution support points; I have been receiving service for two years, although the support team is tired of me now :) I am satisfied with Hostworlduk, and I recommend it.
Worth every penny
29 March 2023
Reply from Hostworld Internet Limited
Thank you for sharing your fantastic experience with us! We're thrilled to know that you've been satisfied with our services tailored to your UK-specific needs and our 24/7 accessibility and support. Your continued trust in us over the past two years means a lot to our team.
We're always here to assist you, regardless of how often you need our help. Your recommendation is greatly appreciated, and we're glad that you find our service worth every penny. If you ever require further assistance or have any questions, please don't hesitate to reach out to us.
Great company
Great company, not had any issues so far in the 9 months of using them.
Shout out to Darren for the help!
29 March 2023
Unprompted review
Reply from Hostworld Internet Limited
Thank you for your kind words and for sharing your positive experience with us! We're delighted to know that you've had a great experience with our company over the past 9 months, without encountering any issues.
We appreciate your shout-out to Darren and will be sure to pass along your appreciation for his assistance. If you ever need further help or have any questions, please don't hesitate to reach out to us.
Darren was extremely helpful throughout…
Darren was extremely helpful throughout the process and was always available to provide assistance. I reached out to him via Facebook and he remained connected and responsive.
28 March 2023
Unprompted review
Reply from Hostworld Internet Limited
Thank you for sharing your positive experience with Darren and our team. We're thrilled to know that he was able to provide exceptional assistance and support throughout the process. It's wonderful to hear that he was consistently available and responsive to your needs, even via Facebook.
We appreciate your feedback and will make sure to pass along your kind words to Darren. If you ever require further assistance or have any questions, please don't hesitate to reach out to us.
Hostworld is a web hosting provider…
Hostworld is a web hosting provider that boasts excellent customer service and reliable services. While their customer service is commendable and their servers are generally reliable, I've had an unfortunate experience that I feel compelled to share.
My experience with Hostworld was marred by their practice of throttling CPU usage when it exceeds 40%. Despite paying for their services, I found myself unable to use the full capacity of the CPU I had purchased, which I believe amounts to false advertising. As someone who requires high levels of CPU usage for my work, this was a significant inconvenience that led to my search for a more suitable hosting provider.
While Hostworld offers reliable services and excellent customer support, their practice of throttling CPU usage without proper disclosure may leave customers feeling frustrated and misled. As such, I would recommend prospective customers to approach Hostworld with caution and consider their CPU usage requirements before committing to their services.
13 March 2023
Unprompted review
Reply from Hostworld Internet Limited
Hi
We provide a shared VPS environment and our terms of service clearly states what our policy to CPU utilisation is. It is factually incorrect to state we do not disclose our policy in this area, particularly as we're actually one of the few hosts that actually spell out our policy rather than hiding behind "fair usage".
Secondly you have fundamentally misunderstood our CPU utilisation policy and therefore your description of it here is wholly inaccurate. We do NOT stop you from using more than 40% of CPU. You can use 100% of CPU for short bursts. This is clearly explained with our policy here: https://hostworld.uk/vps-cpu-utilisation-policy
If however you use more than 40% of CPU on average over a 1 hour period, yes you will be throttled in line with our policy so that you do not drain vital server resource which could impact other customers.
When signing up to our service you agreed and read our terms of service. Given that you appear to be unaware of our VPS CPU utilisation policy I can only therefore reasonably conclude that you did not infact read our terms of service which is in itself a violation of our terms of service.
From your description you appear to desire either semi-dedicated cores, or dedicated cores. If you require this then you should procure VPS services from a provider that does provide dedicated cores. We do not and have never set this expectation that we do.
Hostworld recently helped me navigate a…
Hostworld recently helped me navigate a domain name transfer, and, as always, the technical support I received was flawless.
The package I use is exceptionally good value for money, & the inclusion of cPanel for online, real-time, editing, in particular, raises their product above that of many of their competitors.
I would highly recommend this company as a hosting solution for any independent artist concerned with the maintenance of editorial freedom & control.
21 February 2023
Reply from Hostworld Internet Limited
We truly appreciate your thoughtful review and recommendation! It's wonderful to hear that our technical support team was able to flawlessly assist you with your domain name transfer. At Hostworld, we strive to provide excellent service and value for our customers, and we're thrilled that you've found our package, including cPanel, to be a standout offering.
Thank you for recognizing our commitment to empowering independent artists with the tools they need to maintain editorial freedom and control. We're honored to be your hosting solution and look forward to continuing to support your creative endeavors.
Should you require any further assistance or have questions, please don't hesitate to reach out to us.
Quick and helpful response to recent…
Quick and helpful response to recent enquiries. As a long-term user I have seen Hostworld improve over the years to its current high standard. They are very patient with non-techies like me!
2 February 2023
Unprompted review
Reply from Hostworld Internet Limited
Thank you for your kind words and for sharing your experience with us! We're delighted to know that our quick and helpful responses have met your expectations. It's a pleasure to have you as a long-term user, and we're glad that you've witnessed the growth and improvements at Hostworld.
We understand that not everyone is a tech expert, and our team is always happy to be patient and provide the support you need. If you ever have any questions or require assistance, please don't hesitate to reach out to us. We're here to help!
Amazing Service + World Class Support
Most VPS hosting service sign ups are long and require so many identity verification steps that take forever but not here. The service was delivered almost instantaneously. I did run into an issue with RDP ports while manually changing a setting to secure my login but as soon as I reached out to support, it was resolved . I was really impressed by the turnaround time of their support, not to mention their pricing is very affordable. Recommended 10/10
29 January 2023
Unprompted review
Reply from Hostworld Internet Limited
We're incredibly grateful for your wonderful review! It's fantastic to hear that you've found our sign-up process to be efficient and our support to be world-class. Our team is dedicated to providing prompt assistance and ensuring that any issues are resolved quickly so you can continue to enjoy a seamless hosting experience.
Thank you for your recommendation and the perfect 10/10 rating! We're committed to maintaining our high standards of service and support, as well as our competitive pricing. Should you need any further assistance or have questions in the future, please don't hesitate to reach out to us.
It has been reliable
It has been reliable, I've not had any problems with the service.
24 January 2023
Reply from Hostworld Internet Limited
Thank you for taking the time to share your feedback with us. We're delighted to hear that you've found our service to be reliable and problem-free. At hostworld, we prioritize delivering a stable and dependable hosting experience to all of our customers.
We appreciate your support and are committed to maintaining the high level of service you've come to expect. If you ever need assistance or have any questions, please don't hesitate to reach out to us.
Friendly and professional service
I have been dealing with Calico.co.uk for some years now, but usually it was in regard to my domain name. Last week, I contacted Calico because some bigger problems arose concerning my website and my email address. Calico happily undertook the challenge and I was pleasantly surprised that all the help they offered was free of charge. Kirsty, who dealt with my problem, was extremely efficient, determined to fix the problem, friendly, knowledgeable and professional. It was a novelty for me to find somebody on the other side of the phone who was willing to listen and find the solution. I am extremely grateful to Kirsty, and would full heartedly recommend her service.
19 January 2023
Unprompted review
Reply from Hostworld Internet Limited
Thank you for your lovely review! It's appreciated. It was a pleasure to be able to assist - Kirsty
page speed boost
I'm an accidental page speed expert. It's become a weird hobby. There are many factors involved but a hosting with a really fast network helps.
I've tested a handful of hosting companies (two had "fast" in their company name!) and they were not as quick as this.
The hostworld network is blazing fast.
My homepage has 4 images and pingdom tools speed test has it loading in less than a fifth of a second.
Been using since black friday 2022, will be renewing.
23 January 2023
Unprompted review
Reply from Hostworld Internet Limited
Thank you for your enthusiastic review! We're thrilled to know that our fast network has played a key role in boosting your page speed and exceeding your expectations. At Hostworld, we strive to provide top-notch performance, and it's wonderful to hear that you've experienced such positive results.
It's great to know that you've been with us since Black Friday 2022, and we're honored by your intention to renew our services. We look forward to continuing to support your passion for page speed optimization and providing you with the best possible hosting experience.
Should you require any assistance or have further questions, please don't hesitate to contact us.
Sterling service!!
I signed up with Hostworld recently after using a different provider for many years. In the few weeks since joining Hostworld they have prooved to be helpful, knowledgeable and efficient. Really couldn't ask for more.
26 December 2022
Unprompted review
Reply from Hostworld Internet Limited
Hi Matt
Thank you for leaving this 5* review.
It's great to hear that you're happy with the service we provide.
Just let us know if you need anything further and we'll be happy to assist you 24/7, 365 :)
Great technical support from Hostworld
I've been with this company for many years, when it was Ezee and then Hostworld. On every occasion that I've needed technical or general support they've responded very quickly and always resolved the issue in question. They conduct themselves in a friendly and helpful manner and it gives peace of mind that the website is in good hands.
22 December 2022
Unprompted review
Reply from Hostworld Internet Limited
Thank you for leaving this 5 star review.
It's great to receive feedback such as this about the service we provide, even more so from long-term customers of over 10 years. Thank you for being a loyal customer, we really appreciate it.
It's heart warming to read comments such as this so thank you for taking the time to write this review. We look forward to servicing your requests well into the future!
mr Swapnil
hello
please i have been try to buy vps but them cant accept my payment
please help me
thanks
9 December 2022
Unprompted review
Get away from this hosting
Honest and first review for the hosting.
1. When I bought the hosting, it appeared score 4.9 from the trustpilot, I doubted the good reviews here are FAKE.
2.Obviously there is issue for the FTP account, and the phpadmin is also NOT stable at all.
Contacted the support, they are not able to solve it at all.
You wasted me MUCH time which is valuable especially for one developer.
9 December 2022
Unprompted review
Reply from Hostworld Internet Limited
Hi Alen
I can see that you have had two accounts with us. One which you registered a year ago claiming you are from China, and then 2nd which you registered with us 3 months ago claiming you're from Hong Kong.
On TrustPilot you claim to be from the USA.
You have chosen to host with us twice over the course of 1 year. The first was around 1 year ago for a period of around 2 months, then then most recently you made a purchase 3 months ago and continue to use this service.
Regarding the tickets on both accounts, the China firewall appears to have been causing you issues with you accessing services in the UK and this is beyond our control. We do not provide any routing or service guarantees to China due to their propensity to cause issues and intercept communications due to their state interference of telecommunications.
I can see on a number of tickets you have raised we have responded in detail and prompty to your concerns, however in a great majority of tickets we then hear no further word from you on the reported issue. I can also see that in a number of cases we were not able to replicate the issue you were experiencing, which further points to the unreliability of your connection from China/Hong Kong. If you are still experiencing issues, please contact us so we can try to help resolve them where we can.
Furthermore, our reviews on here are genuine experiences from usually very long-term customers so your assertion that good reviews here are fake is defamatory.
We wish you good luck in your search for an alternative host.
Excellent customer service.
Excellent customer service.
Helpful when dealing with problems
1 December 2022
Reply from Hostworld Internet Limited
Thank you for sharing your positive feedback with us! We're thrilled to hear that you've experienced excellent customer service from our team. Our priority is to ensure that any issues or concerns are addressed promptly and effectively, so it's wonderful to know that you've found our assistance helpful.
We truly appreciate your support and look forward to continuing to serve you. If you encounter any further problems or have questions, please don't hesitate to reach out to us at any time.
Cheap and fast response
Cheap and fast response to questions, I definitely recommend them I'm still using their VPS but am having better luck with webhosting on my own PC. But yes give them a try they are worth every penny.
1 December 2022
Unprompted review
Reply from Hostworld Internet Limited
Hi Alan
Thank you for taking the time to share your positive experience with us! We're delighted to know that you've found our services to be affordable and our response time prompt.
We appreciate your recommendation and are glad to have been a part of your web hosting journey. Should you require any assistance or have further questions in the future, please don't hesitate to reach out to us. We're always here to help.
I’m very dissatisfied
I’m very dissatisfied, my vps ordered from here is working very hardly
28 November 2022
Reply from Hostworld Internet Limited
Hi Liviu Miu
I note you haven't contacted us for support on this matter so we've contacted you through our portal to help address your concerns. We look forward to hearing back from you.
Very swift and effective
Very swift response to query and to resolve change in requirements. Happy customer for 14 years.
23 November 2022
Reply from Hostworld Internet Limited
It's great to see long-term customers reviewing our service.
Thank you so much for this 5* review.
We look forward to serving you for another 14 years! :)
Great experience
15 November 2022
Reply from Hostworld Internet Limited
Hi Rizwan
Thank you so much for leaving this 5* review.
I'm happy to hear that you're happy with your experience with us :)
useful and best quality VPS service
technical team, interface and prices are really good. I would like to thank especially Sean N, David M, Thomas B from the technical team for their interest.
15 November 2022
Unprompted review
Reply from Hostworld Internet Limited
Hi Habil
Thank you for the kind words about our service and this 5* review. I'll pass on your thanks to the team who will really appreciate the mention.
Thank you!
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