Hostworld Internet Limited Reviews 385

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, knowledgeable staff who provide prompt and efficient support. Many people highlight the quick response times and the personalized approach of the customer service team, making interactions pleasant and effective. However, some customers also noted issues with the website, describing it as occasionally slow or experiencing unexpected server crashes. A few other people also felt that the VPS service was unreliable, with some experiencing slow connections and unexpected changes to their IP addresses.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the excellent, personal, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the prompt, efficient, and... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the prompt and... See more

Website

Users describe ambiguous interactions with website hosting. Many customers praise Hostworld for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support team at Hostworld are second to none. When I've had queries or problems the response has been prompt and quickly sorted - even when it's been down to my own ignorance rather than a technic... See more

Rated 5 out of 5 stars

Been with these guys and their ancestor companies for a decade now. Usually not noticeable as service is just provided for a very reasonable price. Occasional problems (<1/year) quickly and pleasa... See more

Rated 5 out of 5 stars

The key to our professional relationship it that from day one. We have been working with the same local people who are based locally in Cromarty. Kirsty and her team are always on hand if required to... See more

Rated 5 out of 5 stars

I know I've left a review before but this is an update. Recently I was looking to upgrade my VPS again when I noticed I was already paying the price for the higher spec VPS instead of my current o... See more


Company details

  1. #15 of 28 best companies in Web hosting company
  2. #13 of 22 best companies in Cloud Computing Service
  3. #3 of 5 best companies in Cloud storage service
  4. #6 of 8 best companies in DNS Provider
  5. #29 of 58 best companies in Internet Service Provider
  6. #1 of 2 best companies in VPN Service

Written by the company

Hostworld provides great value web hosting, reseller hosting, NVMe SSD VPS & dedicated servers and domain name registration. For 24/7 UK support please log a ticket via http://portal.hostworld.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and extremely good support 24/7

I have had a number of hosting packages from various suppliers and having been in the IT business for over 40 years, I have had my fair share of B2B experiences.

I use HostWorld for a VPS for R&D and private hosting and it all works well. More importantly the support is first class, really fast responses and 24/7 which for me is essential with my late nights.

I definitely recommend HostWorld

Thanks again.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

First class

Prompt to reply, endless patience to explain, efficient handing of my case, and delivered exactly what they said they would deliver, on time
Doesnt get better than that

18 January 2024
Rated 5 out of 5 stars

Very helpful ISP

Very helpful ISP. In particular, the human contact via email is far better than other ISPs I have used. Great services, realistically priced.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Support is fantastic

Support is fantastic. They are so helpful and the prices are great and competitive. Cant recommend enough.

Portal is great and works well too.

14 December 2023
Unprompted review
Rated 4 out of 5 stars

Honest Assessment

At times, RDP products experience occasional glitches and frequent updates. Nevertheless, their services are commendable, boasting a very friendly customer support team.

2 December 2023
Rated 5 out of 5 stars

Best Supportive Team and best in price and best connectivity.

From past 6months i was trying every VPS server GoDaddy, Contabo and Hostinger all were having issues regarding locations and customer support services.
After Trying all i found Hostworld.Uk they have data centers in UK not a single i found conectivity and location Issue and very nominal in price.
Above All Support Team is so supportive they assist you even beyond thier scope do thier best.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING

AMAZING! I bought a VPS from there and the value for buck of it is so good! Had some questions and support was super fast to respond, within just a few hours. Interface is also really modern and the VPS was ready in minutes.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Seamless Migration

Andrew helped make the task of transferring over my domains, email accounts and website quickly and without any hassle - great communications and service, highly recommended!

29 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I have had an excellent experience in my recent interactions with Hostworld, following the transfer of web services for the Art Society of Inverness.
Very prompt replies to my queries and clear explanations lead to confidence that things will go well in the future.

19 June 2023
Rated 5 out of 5 stars

Amazing support team

Amazing support team, very communicative and helpful.

During the day, tickets are processed in an efficient manner and with accuracy, only migrating my present host due to a v. tight budget.

18 May 2023
Rated 4 out of 5 stars

VPS service

VPS - Started off very good. However, became more expensive over time, which is fine, but the quality of service steadily declined slightly, which was eventually fixed by the support team by transferring the VPS between multiple providers until the service became stable again. Technical support at Hostworld is very good.

11 May 2023
Unprompted review
Hostworld Internet Limited logo

Reply from Hostworld Internet Limited

Thank you for taking the time to share your experience with us. We understand your concerns and sincerely apologise for any inconvenience that you've faced recently.

We want to assure you that the issues you've encountered are not indicative of our usual standard. Providing reliable, high-quality service at a competitive price point is our top priority, and we are sorry to hear that your recent experience has not reflected this.

Regarding the node swaps, these were carried out with the aim of providing a more stable hosting environment, and we're sorry to hear that it has not been the case for you.

The speed reduction you've mentioned is indeed concerning. We want to provide you with the speeds you were initially promised and this matter should be looked into urgently. Please reach out to our support team directly, so we can investigate and resolve the issue for you. We have already contacted you regarding this but unfortunately haven't yet received a response. We look forward to hearing back from you soon.

As for the price changes, we strive to offer the best value for our customers, but we also have to occasionally adjust our pricing to reflect the current market situation and to continue providing quality services. We appreciate your understanding in this regard.

Your feedback is invaluable to us, and we are using it to make necessary improvements. We sincerely hope you reconsider your decision and give us another chance to meet your hosting needs in a manner that aligns with your expectations and our standards.

Rated 5 out of 5 stars

Great price and service

1 May 2023
Unprompted review
Hostworld Internet Limited logo

Reply from Hostworld Internet Limited

Thank you so much for your kind words and the 5-star review. We're thrilled to hear that you're enjoying our service and find our pricing satisfactory.

Our goal is to provide high-quality service at a great value, and your feedback reassures us that we're on the right track. We're dedicated to continuously providing you with the same level of excellence and even aim to surpass your expectations in the future.

Don't hesitate to reach out if there's anything else you need. We appreciate your support and look forward to continuing to serve you.

Rated 5 out of 5 stars

Fantastic customer support and products

Had a vps from these guys a year ago. The service was fantastic and very fast response times from support. Came back yesterday for another windows VPS, and guess what!!!! Its even better now. The vps was up and running in under 10 minutes. Opened a ticket with them regarding upgrading the server, it was done within an hour. Its been absolute pleasure dealing with these guys.

26 April 2023
Unprompted review
Hostworld Internet Limited logo

Reply from Hostworld Internet Limited

Thank you for your glowing review! We're delighted to know that you've had a fantastic experience with our VPS hosting and customer support both a year ago and more recently. It's wonderful to hear that our response times, setup process, and server upgrades have met and exceeded your expectations.

Your kind words mean a great deal to our team, and we're thrilled that you've enjoyed dealing with us. We look forward to continuing to provide you with top-notch service and support. If you ever need assistance or have questions, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Fast, reliable

When I was searching of a new VPS hosting provider, initially I was sceptical as it was a new business. 2 years on I can safely say that it was the best decision I made. The hosting is fast, reliable and support has been incredible.

29 March 2023
Hostworld Internet Limited logo

Reply from Hostworld Internet Limited

We're extremely grateful for your wonderful feedback! It's fantastic to hear that you took a chance on us two years ago, and we're thrilled that your decision has proven to be a positive one. Your satisfaction with our fast, reliable hosting and incredible support means a lot to us.

We're committed to maintaining the high level of service you've come to expect from us. Thank you for your trust, and please feel free to reach out to us anytime you need assistance or have questions.

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