Hotel Argana Reviews 

168
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, and professional, making their interactions pleasant. The service, particularly the spa treatments, receives high acclaim for being amazing, professional, and relaxing. Many people also appreciate the hotel's cleanliness and the excellent entertainment options. However, some customers noted issues with room quality, including non-functional amenities, shabby furniture, or small spaces. A few people also felt that certain staff members were unhelpful, slow, or lacked professionalism.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the friendliness, professionalism,... See more

Service

Users describe positive interactions with service, particularly highlighting the amazing spa, Hammam baths,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising aspects like the Hamam, spa... See more

Facilities

Customers had ambiguous experiences with facilities, with many praising the Hammam bath, massage, and spa... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding it fantastic due to proximity to the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a wonderful stay at Argana hotel, reception staff are always first class and greet me with a wonderful smile. Restaurant staff are attentive friendly and welcoming. Entertainment is exce... See more

Company replied

Rated 5 out of 5 stars

Good customer service good house staff food excellent no complaints . Front off house staff very very helpful and pleasant 😄. The location is fantastic beach not far, bus stop outside the hotel... See more

Company replied

Rated 5 out of 5 stars

It was mine 16th time in Argana. I love this hotel ❤️ Very nice staff in reception, amazing Animation Team. Lots of entertainment during the day, and a fantastic show in the evening! Especially the fi... See more

Company replied

Rated 5 out of 5 stars

Following my stay at the Argan Hotel, I can only say that it was one of my best holidays with welcoming staff in a very clean establishment not far from the beach as well as the town center. I must th... See more

Company replied


Company details

  1. Hotel

Written by the company

Situé à 9 minutes à pied de la plage d'Agadir, cet hôtel somptueux affiche un style marocain classique agrémenté de faïences et de plafonds sculptés. Le Golf Club Med Les Dunes se trouve à 7 km. Dotées de mobilier traditionnel en bois, les chambres sobres disposent du Wi-Fi gratuit, d'une télévision à écran plat, d'un bureau, d'un minibar, ainsi que d'un balcon ou d'une terrasse. Certaines bénéficient d'une vue sur l'océan, d'une décoration moderne et/ou d'un espace de vie. Les suites comportent en outre une salle de séjour séparée. Le parking est gratuit. L'hôtel propose un restaurant international chic, un café en bord de piscine, un bar de style tiki et une discothèque. Il comprend également une piscine extérieure, une salle de sport, un spa et un salon de beauté. Le petit-déjeuner buffet est payant.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.5

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(168)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic First Stay at Agana Hotel

As a first-time visitor to Agadir, 9 nights staying at the Agana Hotel has been an absolutely amazing experience for our family. The hotel is wonderfully family-friendly, with staff who are not only kind but also offer truly fabulous hospitality.

The hotel is impeccably clean. A huge thank you to our housekeeping maid, Hanan (I was in room 2139), who is absolutely wonderful. Her attention to detail left me lost for words – my children were thrilled to find a new surprise every time they entered the room, with our beds made into different creative designs!

The restaurant offers a wide variety of food options and is super clean. The waiters are very organised, friendly, and lovely to talk to. During our stay, I was assisted by many, though I didn't catch all their names. Special mention to Abdulrahman, who greeted me every morning during my walk through the restaurant with a big, welcoming smile. Rashid and the other waiters near the bar table area were also fantastic, always ready to assist us during breakfast, lunch and dinner.

And not to mention the lifeguards by the pool! They were incredibly vigilant, keeping a constant eye on the kids and making sure they didn't go into the deep end. As a mother, this was so reassuring and made our pool time completely stress-free.

The reception team also left me lost for words – they were great throughout our entire stay. I had many inquiries (checkout times, WiFi, pool towels... you name it!), and their hospitality, understanding, and eagerness to help were simply astonishing.

Lastly, the spa was an experience not to be missed – quiet, relaxing, and truly serene.

I highly and definitely recommend the Agana Hotel. We will absolutely be coming back again and again in the future. It has completely won our hearts!

1 June 2025
Unprompted review
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Reply from Hotel Argana

Dear Zainab,

Thank you so much for sharing such a detailed and heartwarming review! 💙
We are thrilled to hear that your first visit to Agadir and your 9-night stay at Hotel Argana was an amazing experience for your family. Your kind words about our housekeeping team, especially Hanan, as well as Abdulrahman, Rashid, and our attentive lifeguards, are truly appreciated—they will be delighted to know they made such a positive impact on your stay.

It brings us great joy to know that you enjoyed our restaurant, the spa, and the overall cleanliness and hospitality of our hotel. Ensuring that families feel welcome, comfortable, and cared for is our top priority, and your review confirms that our team’s efforts are making a difference.

We cannot wait to welcome you and your family back again and again for many more memorable stays at Hotel Argana. Your recommendation and loyalty mean the world to us!

Warm regards,
The Management Team – Hotel Argana

Rated 5 out of 5 stars

I stayed argana hotel 2 weeks ago and…

I stayed argana hotel 2 weeks ago and all the staff were very nice and friendly entertainment hospitality reception staff was amazing food was great nice swimming can't wait to come back again thanks argana.

27 May 2025
Unprompted review
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Reply from Hotel Argana

Thank you so much for your kind words! 💙
We are delighted to hear that you enjoyed your stay at Hotel Argana, from our friendly staff and reception team to the entertainment, food, and swimming facilities. Your feedback means a lot to us, and we can’t wait to welcome you back for another wonderful stay!

Warm regards,
The Management Team – Hotel Argana

Rated 1 out of 5 stars

Love Morocco but not this hotel.

I’ve been to Morocco before. So I decided to return. I would never, ever go to this hotel again. The exertion activity guy was ripping people off so my husband told a couple to go around the corner & they’re cheaper there and the exertions guy heard & fully attacked my husband as he was angry at losing business. I caught this all on camera. I regret not calling the Moroccon police myself as the manager refused to. But if we can help fellow Brits save some money, we will! The guy round the corner was charging half the price! We were upgraded rooms but for being attacked, wasn’t enough. I tell everyone this about this hotel so be warned.

24 July 2024
Unprompted review
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Reply from Hotel Argana

Dear Heena,

We are truly sorry to hear about your experience during your stay at Hotel Argana. Please accept our sincere apologies for any distress caused by the incident you described. Guest safety and satisfaction are our top priorities, and we take your concerns very seriously.

We regret that the situation regarding the excursions was not handled to your satisfaction. Please be assured that we are reviewing this matter carefully with our team to ensure that all interactions with guests remain professional, respectful, and fair.

Your feedback is valuable, and we hope that despite this unfortunate incident, you might give us the opportunity in the future to provide a stay that meets the high standards we strive for.

Warm regards,
The Management Team – Hotel Argana

Rated 5 out of 5 stars

All the hotel reception stall were very…

All the hotel reception stall were very nice and polite and helpful I would recommend a 5out of 5 star

11 May 2025
Unprompted review
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Reply from Hotel Argana

Thank you so much for your kind words! 💙
We are delighted to hear that our reception team made such a positive impression with their politeness and helpfulness. Your recommendation means a lot to us, and we look forward to welcoming you back soon to Hotel Argana for another great stay!

Rated 3 out of 5 stars

Perfect location and nice staff - but things to improve as weel

I've been at Argana more than 15 times now because the location (between beach and old city) is prefect. I will be there next week again.
Price/Quality comparison used to be good but prices are now going up.

4 things that are not to my liking:
- On arrival quite often there is no sea view room availbable (I always book sea view). You are put in another room for one night and if you don't react, you stay there...
- The noise from the disco/night club on the back site is too loud and too late
- For the last three times I've been there I've been told that 'the credit card machine is broken', so you are forced to pay cash or use the ATM .... all in all you get an unpleasant exchange rate.
- although my booking states that tourist tax is included, they want you to pay that addidional...

Ik keep coming for the perfect location and the freindly staff at the bar/restaurant/pool...

Please do something about this, good people at Argana!

9 October 2024
Unprompted review
Rated 4 out of 5 stars

This was our 5th stay at the Argana and…

This was our 5th stay atbthe Argana and we will be there again in May for a few days. The staff are all very pleasant and make you feel welcome and, in typical Moroccon style, are warm and friendly. It is close to the beach and I walk a lot so ideal for me. The spa is great too and the girls are so kind to our young daughters.

The pool is a little cold and the WiFi intermittent sometimes.....however, we keep going back so really like it!

22 February 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful and Morden hotel

Beautiful and Morden hotel, all staff were nice and professional. I was on the third floor, I had a beach view, so nice.
Breakfast, lunch and dinner were nice, eatable but would have been nicer if chips were on the menu more as kids r fussy eaters when visiting other countries. This hotel is around 10 mins walk from the beach on foot.
- My only complaints are the NOISE from near by hotels and clubs, as small children can’t sleep early there.
- Internet connection don’t reach the rooms which is sad.
- My main concern is at breakfast, lunch and dinner the ‘staff would give priority to French ppl to sit on the tables more then to other culture ppl’, I did find this quite rude, and staff talk about u as u don’t know their language. But this didn’t bother me.
One really good point about this hotel is ,if u check out at 12pm and ur flight is late, the hotel has a locked room were u can leave ur luggage and u can either stay around or go out till u need to take ur stuff or leave.
overall I would love to go to Argana hotel again. U can’t let silly little things ruin the good things. As long as my kids had a good time that’s all that matters to me.

20 February 2025
Unprompted review
Rated 3 out of 5 stars

Hotel was nice but location and restaurant let’s it down

Hotel was nice very clean and staff helpful and friendly. The girls at the pool bar were great, Abdul in the restaurant very helpful. The ladies and treatments in the spa were amazing !
However, the location and restaurant lets the hotel down. Seeing previous reviews, we asked for a quiet room which we were told they had allocated us. Yes it was away from the nightclub, but it was next to the road where everyone comes out of the club and a motorbike parking area, so the early hours noise was awful. Coupled with the noisy tiled corridors we were woken up early every morning by the cleaners trolleys and noise from cleaning the floors. The cleaners come into the rooms early and take away the towels even if they were clean and didn’t return them until late afternoon when we wanted showers and then kept only leaving two when there was three of us ! I had to call housekeeping most days for towels.
The restaurant is a disaster ! So busy ! not enough tables, plates, glasses and most were chipped. No labels on food so as a vegetarian it was a battle every evening to fathom what I could eat. When asking staff they either didn’t know or just pointed to the salad , which always had meat or fish in anyway. I spoke to both the restaurant manager and chef to explain that vegetarians needed more than carrots and potatoes and suggested meals with beans, lentils and nuts for protein etc. and to keep the salads vegetarian. they said they would take that and the labelling on board but they didn’t and I just kept being offered tomatoes pizza from the kitchen.
Drinks at the pool bar were very expensive , more than double of prices at restaurants just outside the hotel.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent stay in Argana

Went last year in December with friends . Excellent hotel. Manager was great with us and so were all the staff. The food , breakfast and evening , was great and the hotel was very clean and tidy . Had a great stay ..will be going back soon.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

The staff here made the experience…

The staff here made the experience great. A special shout out to Mr Adil the manager who made us feel extra comfortable. We had an issue outside of the hotel and he helped us and reassured us and made us feel less stressed. He did his best to solve the problem and fixed it for us. The food and restaurant inside the hotel was one of the best I’ve ever had. It is worth having an inclusive package as the breakfast and dinner we had was amazing with so much variety. The restaurant workers were really friendly and hospitable. I would definitely return to this hotel. Also the location is great and plenty of shops in walking distance as well as a shop to exchange money. The hotel offers excursions at the best price compared to other people.

17 December 2024
Unprompted review
Rated 4 out of 5 stars

Yes lovely hotel and food bar bass noise from rear of hotel till early morning dailt like 5 or six ..ridiculous bass noise

Yes lovely hotel, lovely food and great staff that helped bar one. Because i wouldn't / couldn't change the room due to lack of energy and sleep laid into me.

How ridiculous. A person of power of course, with no brains, or customer service nous

However the other receptionist Souk made all the difference and made it very right. Thank you. A pleasurable experience Souk

The food very very good. The room was great too bar the fans so noisy in bathroom and outside room. Managed to sleep by force. Lost four days sleep pr more. The beach around 15 to 20 mins once you find the short cuts up a hill to get back. Hawkers all around, dont engage politely, the people from deep africa probably in hardships.

There is a hotel at the rear that makes alot of bass noise irritatingly in the early hours, (causing bad sleep that should have not been part of the experience, so choose carefully etc ) till for or five and six thats ridiculous.

They offered to change rooms but the fan noise was the same but i had the birds in the morning they room didnt have much to offer.

Do take a kettle, my friends said they promised a kettle that never arrived. But id say all in all food teas and everything is in plentiful. You probably wont need it.

Morrocoans are nice people of being helpful and also pleasant. However dont get engaged by initial conversations, of hello where u from... from hawkers et others who persist. The market i visited El Souk hid was enticing and very compelling, i visited most days for curiosity and buying stuff. Brilliant all in all and will be going again.

I will ensure that i will try for Agadia again.

16 January 2025
Unprompted review
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Reply from Hotel Argana

Dear client,

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our hotel, food, and the service provided by most of our team, especially Souk. We’ll be sure to pass along your kind words to her!

We sincerely regret that noise disturbances affected your sleep during your stay. While external noise is unfortunately beyond our control, we always strive to assist our guests in finding the most comfortable solution, and we regret that the room change did not fully resolve the issue for you.

Regarding the room amenities, we appreciate your feedback and will continue working on improving our services to enhance the overall guest experience.

We’re also pleased that you found Moroccan hospitality welcoming and enjoyed exploring the local markets. We’d love the opportunity to welcome you back to Agadir and ensure your next stay is even more enjoyable.

Best regards,

Rated 1 out of 5 stars

When I booked the hotel

When I booked the hotel, it was deferent price and then when I went to the hotel and the hotel reception took extra money from me and a woman was also very bad attitude very bad experience this time never use again hotel argana they charge me extra £130

15 January 2025
Unprompted review
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Reply from Hotel Argana

Dear Guest,

Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced with our pricing and service during your recent stay. At Hotel Argana, we strive to provide clear communication and excellent service at all times, and we regret that this was not your experience.

We take your concerns very seriously and are currently looking into the matter regarding the extra charge. We want to ensure that all fees are explained clearly during the booking process, and it appears we fell short here. Additionally, we are addressing the issue regarding the attitude of our staff to ensure that all our guests are treated with the utmost respect and courtesy.

Your feedback is invaluable in helping us improve, We hope you will consider giving us another opportunity to provide you with the high standard of service that we are committed to.

Sincerely,

Rated 5 out of 5 stars

Great staff and SPA

Great staff, starting from the pick up from the Airport, about which Meryem contact us well in advance. On front desk Mariam was very polite, friendly and helpful. It was our first time visit to Morocco and we had a lot of questions, which Mariam patiently answered. Her recommendation for Hammam and massage at the hotel’s Spa turned out highlight of the trip. Maria from the Spa was incredible. Entire staff was very polite and accommodating, as this was our first experience of Hammam. The manager of the Spa met us as well to ensure our satisfaction. We strongly recommend the Spa at the hotel and Mariam will help you to choose the best procedures.
The rooms were nice, with very beautiful sea view from the balcony. Air-condition worked well and wasn’t noisy. Overall, the room was clean and only issue was missing towels and pillow cases, which the room attendant provided later.
We used the restaurant for lunch and dinner on the first day. It’s a buffet style with different country’s type of food for each day (we had French cuisine, in the other days is Moroccan, Italian, German as far as I remember). The food was excellent, nut on the rest of the days we had meals on the tours, so we didn’t use the restaurant. The breakfast was very good with plenty of choices, however at some times is getting over crowded and line is forming for most popular selections.

On the negative side - The wifi needs improvement. Also a kettle or coffee machine will be nice in the room

3 December 2024
Unprompted review
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Reply from Hotel Argana

Dear Guest,

Thank you very much for taking the time to share your detailed feedback. We’re thrilled to hear that you enjoyed our services from start to finish—from the warm welcome at the airport by Meryem to the attentive service provided by Mariam at the front desk. We’re delighted that your first visit to Morocco was enhanced by our staff’s hospitality, and that you enjoyed the highlight of your trip, our Spa.

We are especially pleased to know that the recommendations for the Hammam and massage were so well received, and we will be sure to pass on your kind words to Maria and the Spa Manager. It’s great to hear that you appreciated the beautiful sea view, the clean and comfortable room, as well as the variety of cuisines offered in our restaurant.

Thank you also for your constructive comments regarding the Wi-Fi and the suggestion for a kettle or coffee machine in the room. We continuously strive to improve our services, and your feedback is invaluable in that process.

We look forward to welcoming you back to Hotel Argana for another memorable experience.

Warm regards,
Hotel Argana Management

Rated 3 out of 5 stars

Has good and bad points

We liked the location of the hotel. It was easy to walk to the cable car, beach and Souk market from there. The food was good and staff polite. They have a reserved area on the beach for Argana guests known as location 12. We used this every day.

We didn't like our room as window was directly above a 6 lane motorway so we never got a good night's sleep.

The hot water was regulary turned off and only works some of the day. It literally turned off when washing my hair

The tourist tax payable on arrival is cash only. They wont give you room key unless you pay up front. Should have been 2.5 euros per night per person. As I only had uk pounds I paid in sterling which did me out of £12 as they used the same Euro rate. They pointed to cash machine next to desk but my card wouldn't work in that one (did at proper bank)

We did enjoy overall stay but for the traffic noise alone, which I found incredibly stressful. I would rather stay elsewhere

2 November 2024
Unprompted review
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Reply from Hotel Argana

Dear Guest,

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our hotel’s location, the convenience of nearby attractions, the food, and our dedicated beach area at Location 12. It’s always our aim to provide a memorable experience for our guests.

We regret, however, that your stay was affected by several issues. We’re sorry to hear that the room’s location near the motorway impacted your sleep, and that the hot water supply was inconsistent during your stay. Your feedback regarding these points has been noted and will be reviewed so that we can improve the overall guest experience.

Regarding the tourist tax, we apologize for the inconvenience caused by the cash-only policy and the issues you encountered with the currency exchange. We understand how frustrating this can be and are looking into ways to provide clearer information and better solutions for our guests.

Thank you again for your honest comments. We value your feedback as it helps us enhance our services. Should you decide to give us another opportunity in the future, we would be happy to assist you in selecting a room that meets your needs and ensures a quieter, more comfortable stay.

Warm regards,
Hotel Argana Management

Rated 1 out of 5 stars

Ancient 'Moroccan style' rooms

Upon arrival, we did not receive the correct rooms, so we were put into ancient 'Moroccan style' rooms with a broken door lock and substandard fixtures and fittings. The rooms did not match the original booking.com description or photos. We had to sleep in that room for one night until we complained, after which we were moved to the correct room. Therefore, I would like to seek a refund for one night. The same situation occurred for the rest of my extended family. So far, all attempts to engage with the hotel customer service department have been met with silence, and the complaint remains pending.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Highly not recommended NIGHTMARE

I have never left a bad review in my life. But here I just couldn't resist it. I am extremely disappointed that I have been misleaded. The reviews on booking.com and agoda.com are not realistic. In this hotel payment method by card does not exist, we are in the 21st century and it is four stars hotel. The room they provided to us was on the Ground floor and when you open the door to the outside terrace what you can see...? construction workers every day, noise, dust and etc. I had specifically requested a quiet room upon my booking! During the day the workers was to noisy , during the night from the neighbouring hotels/disco clubs loud music until 2:00am. NIGHTMARE!!! For the entire period of stay, we had only few times our room cleaned. Almost every day we didn't have hot water, we ask the reception every day to resolve this issue, after waiting one hour they send handyman who is temporary resolve the problem and the next day same procedure !!! We bathed everyday with lukewarm water. WI-FI is terrible, if you are lucky you can use it after 22:00 hours, because during the rest of the time not even a single site can be open. In the evening I often saw cockroaches in the bathroom. There are signs at the entrance to it does not import anything like food, drinks to me this is absurd. The prices at the pool are 2 or 3 times higher than those at the beach, it's not bad, but at least you have to pay for service, but it is not available at the pool, we waited for our drinks about 50 minutes until we took it ourselves. The staff does not speak English except at the reception, communication is quite difficult. Sometimes times they were even rude .Overall our experience was a nightmare, the only thing that worked was the breakfast but after seeing the cockroaches and our room was over the kitchen we decide to stop using completely the service at the hotel !!!

3 October 2024
Unprompted review
Rated 1 out of 5 stars

what an absolute dump

what an absolute dump , the smell of urine is revolting , half raw cooked food , even when cooked fully it was still uneatable , extremely rude staff who are basically just scammers who over charge and short change you at every opportunity. unable to sleep until the loud music stops after 4am every night from the nite club next door, a double room which was two single beds shoved together ,, shower leaked {actually flooded} the bathroom floor , toilet not screwed down to the floor . the glasses , plates cutlery, even the ash trays are filthy . worse of all is the fake smile of the staff and how nice they pretend to be , when actually all they are, are robbing so and so,s . will never go back !

24 September 2024
Unprompted review
Rated 5 out of 5 stars

We are just back from a week stay in…

We are just back from a week stay in argana hotel. We had such an amazing stay, From check in to check out.hotel was spotless all the staff were so so friendly from restaurant (abdul) in particular was so helpful to the bar staff. Food was very good, room was very spacious and cleaned every day, as was the pool. Highly recommend for couples and or family. Brilliant entertainment staff too loads of activity's by the pool during the day.

20 August 2024
Unprompted review
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Reply from Hotel Argana

Dear Guest,

Thank you so much for your wonderful review! We are thrilled to hear that your stay with us—from check-in to check-out—was amazing. It’s fantastic to know that you enjoyed the spotless surroundings, friendly service, and the spacious, well-maintained room and pool.

We will be sure to pass on your kind words to our team, especially Abdul in the restaurant, as well as the bar and entertainment staff who work hard to create a memorable experience for our guests. Your recommendation means a lot to us, and we’re delighted that you would recommend our hotel to both couples and families.

We look forward to welcoming you back to Argana Hotel in the future!

Warm regards,
Hotel Argana Management

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