Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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Reviews shaping this summary
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
- #136 of 138 best companies in Appliance shop
- #29 of 29 best companies in Appliance repair service
- #189 of 192 best companies in Electronics store
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32k reviews
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Reply from Hotpoint Service
We're so pleased to hear about your excellent experience with our registration and fitting process! Thank you for sharing your positive feedback.
Awful experience
Awful experience ! They Change my day of repair then didn’t turn up , then unhelpful on the phone and idiotic and after that I tried to cancel my appointment numerous times and then they still came out , I told them I had cancelled it then went away then got il saying theyhadcompleted repair , total bunch of incompetent idiots and there online service total disgrace hope I never have to deal with them ever again ! I will not buy anything hotpoint again so I never have to deal with them !!!!!
7 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
When I booked to have a repair done on…
When I booked to have a repair done on my machine, I expect someone to help me with the procedure and get it organised not a sales pitch to sell me more items and more paraphernalia thank you
3 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Agent seemed quite rude and dismissive…
Agent seemed quite rude and dismissive when zip told him I didn't want to pay for additional cover. Took time having to listen to that when there should be an option just to complete registration without the sales hassle.
7 July 2026
Reply from Hotpoint Service
Hi,
We're sorry to hear that you've been disappointed with the service you've received. This isn't the experience we want for our customers.
We'd like the opportunity to understand what happened and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you.
We appreciate your feedback and hope to have the chance to resolve your concerns.
Kind regards,
Mohammed
Reply from Hotpoint Service
We are so happy to hear that our promptness and friendliness made you very happy. We truly appreciate your kind words.
Customer service excellent
Customer service excellent. Delivery & installation also excellent. Friendly & efficient employees.
10 July 2026
Reply from Hotpoint Service
We're so happy to hear about your excellent experience with our customer service, delivery, and installation. We appreciate your kind words about our friendly and efficient employees!
Very easy to follow from QR code piece…
Very easy to follow from QR code piece of mind after purchase
3 July 2026
Reply from Hotpoint Service
We're happy to hear that our QR code provided such peace of mind after your purchase. Thank you!
Some irrelevant questions especially…
Some irrelevant questions especially when items have been purchased by kitchen fitters
9 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Polite and to the point.
6 July 2026
Reply from Hotpoint Service
We appreciate your feedback and are glad our approach was clear and efficient for you.
Virtually everything
7 July 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We'd like the opportunity to understand your concerns in more detail and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you further.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
Kind regards,
Mohammed
Reply from Hotpoint Service
We're so glad to hear that our registration process was easy for you! We appreciate your positive feedback.
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
Hello
This platform is for Hotpoint related reviews.
Reply from Hotpoint Service
Thank you for taking the time to leave your review Alison, we truly appreciate you sharing your experience with us. It is wonderful to hear that the engineers and customer service advisors have been extremely helpful.
Took an age to get through to a human…
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved issue after much tooing and froing. Cetainly not good enough!
2 July 2026
Reply from Hotpoint Service
Hello Jill
We are truly sorry to hear about your experience over the phone, whilst the issue has now been resolved we understand the initial frustration in getting the support you need.
If you do need any support in the future you can contact our team through the following chat platforms
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
Helpful and efficient
The person I spoke to was polite - friendly and very helpful - my registration was actioned quickly and efficiently - good service over all.
8 July 2026
Reply from Hotpoint Service
Hello Barbara
Thank you for taking the time to share your experience with us. We are pleased to see that the person you spoke with to register your appliance was polite, friendly and helpful.
Reply from Hotpoint Service
Thank you for taking the time to leave your review, we are delighted to see that you experienced 5-star customer service
It took quite some time to register as…
It took quite some time to register as I was ask a lot question, if I knew that I would have to use hotpoint service engineer if anything went wrong I got the impression that I was being pressurised to take out insurance to cover my appliance I said a number of times I didn’t want to do that.
29 June 2026
Reply from Hotpoint Service
Hello
We appreciate you taking the time to share your feedback regarding the registration process and your experience with our service.
We understand your frustration with the number of questions asked and the feeling of pressure to purchase insurance. Your comments are valuable as we continuously work to improve our services.
Dishwasher Repair
Left area clean and completed the repair fully. The engineer confirmed that the main control panel was broken and was replaced. Only query was he put on the repair paperwork door latch was also changed, but we were not aware this was completed during visit.
He was very friendly and provided great customer service.
9 July 2026
Reply from Hotpoint Service
Hi Briony
We are delighted to see that the recent repair was such a positive experience and the engineer ensured you receieved great service.
My product was registered by hotpoint.i…
My product was registered by hotpoint.i didnt need to do anything..so very happy with the service
3 July 2026
Reply from Hotpoint Service
Hi Marion
Thank you for taking the time to share your feedback, we are incredibly pleased to hear that you are happy with the service we offer
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