Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
- #136 of 138 best companies in Appliance shop
- #29 of 29 best companies in Appliance repair service
- #189 of 192 best companies in Electronics store
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32k reviews
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Not happy that the filters needed…
Not happy that the filters needed change so soon only 6months old last dishwasher lasted 15years no break downs at all.But the man who came out to repair it was very nice and professional came when he said he would and left as soon as it was fixed.So happy with him.
8 July 2026
Reply from Hotpoint Service
We appreciate you sharing your experience. We understand your disappointment regarding the dishwasher's filters needing replacement so soon, especially after your previous appliance's longevity. We are, however, very pleased to hear that our service technician provided excellent and professional assistance. We value your feedback. If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Reply from Hotpoint Service
We're so glad you found our process easy and the instructions clear. We appreciate your positive feedback!
Hotpoint appliances extended guarantee
Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him.
What I didn't like was instead of getting on with the registration of my appliances I had to listen to why I should get extended warranty, at a cost, from Domestic General!! You used to be able to register appliances without a phone call ie filling in a form online and getting a proper written confirmation that it had been done, showing the appliance name, model, serial nbr. I feel that the phone call way was a complete waste of time. No extended warranty without payment, just the standard year. I won't bother next time.
8 July 2026
Reply from Hotpoint Service
Hi, Cheryl
Thank you for taking the time to share your feedback. We're sorry to hear that the registration process did not meet your expectations.
We appreciate your comments regarding the additional protection options offered during the call. These are optional services available for customers who would like to purchase additional cover, but there is no obligation to do so.
We would also like to confirm that you can register your Hotpoint appliance online without needing to call. You can complete your registration here: https://www.hotpoint.co.uk/register-my-appliance
We appreciate your feedback regarding the process and will share your comments with the relevant teams to help us improve the customer experience.
Kind regards,
Mohammed
I was helped by speaking to a human…
I was helped by speaking to a human being. She explained every thing and was very helpful. Please do not have this service transferred to stupid AI. In fact I order my cooker by way of telephone. I was given very helpful advice and assistance with ordering my hotpoint cooker.
7 July 2026
Reply from Hotpoint Service
We truly appreciate your wonderful feedback! We are so pleased to hear that our team provided such helpful and clear assistance with your cooker order. We value your preference for human interaction and are committed to ensuring excellent service. Thank you for sharing your positive experience with us.
Extremely poor customer service please do not use them
I called to complain about the service provided. Spoken rudely to by staff. No active complaint service(im serious) false information provided totally contadicting the consumer rights act. I would like to add to this. Ive quoted to them the right to refuse act. They refuse to acknowledge this even though im asking them specifically for a new appliance or refund as the machine was delivered faulty and reported within a couple of days to them. Im well within the 28 days covered by the act. I am therefore stating publically and in writing that i would like a new appliance or a refund under the right to refuse act. I would like hotpoint to confirm in their response which they will never publically do, confirm what their process is in regard to replacing or refunding a purchase within 28 days of purchase. Despite me complaining about the 28 day team and the way their staff speak to people they referred me back to them refusing to acknowledge my request under the act. Ive now gad to open a case with trading standards.
10 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Very competent customer services…
Very competent customer services advisor. Talked me through the registration process. She had a great sense of humour, chatty and very able. Good experience and fast and efficient.
9 July 2026
Reply from Hotpoint Service
We're so happy to hear our advisor provided such excellent and efficient service, making your registration process a positive experience. We truly appreciate your kind words and valuable feedback!
Reply from Hotpoint Service
We are so glad to hear that our online registration process was straightforward for you. We appreciate your positive feedback!
A very long drawn our process
A very long drawn our process, involving more time hanging on the line than solving the problem.
10 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Reply from Hotpoint Service
We're so glad you found our service easy and informative, and that it instills confidence for your future. Thank you for your kind words.
Reply from Hotpoint Service
We're glad to hear that you found the registrar appliance easily accessible. We appreciate your positive feedback.
Reply from Hotpoint Service
We're so glad you found our online process simple and easy to complete. We appreciate you sharing your positive experience with us!
Was not happy to register before appliance was delivered.
I was driving and had plans. Was expecting another important call so was not happy to answer the questions while driving as mentally not ready for it.
6 July 2026
Reply from Hotpoint Service
We understand that being asked questions while driving, especially when expecting another important call, can be inconvenient. We appreciate you sharing this feedback with us.
Quick and easy to register all of my…
Quick and easy to register all of my new appliances, just need the Model and Serial Numbers to hand
8 July 2026
Reply from Hotpoint Service
We're happy to hear that registering your new appliances was a quick and easy process for you. We appreciate your positive feedback!
The phone was answered promptly and the…
The phone was answered promptly and the man i spoke to was polite, helpful but not pushy in speaking about additional insurance cover
3 July 2026
Reply from Hotpoint Service
We're delighted to hear about your positive experience with our team member. We always aim for helpful and respectful service. Thank you for sharing your feedback.
Reply from Hotpoint Service
We're glad to hear that you found the process straightforward and efficient. Thank you for your positive feedback!
We can't open the guarantee documents…
We can't open the guarantee documents in the email you sent
10 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
It was easy to do
9 July 2026
Reply from Hotpoint Service
We're so glad to hear that you found the process straightforward and easy. Your positive feedback truly brightens our day!
Reply from Hotpoint Service
We're so glad to hear that you found the sorting and registration process easy! We appreciate your positive feedback.
sales told me it will break
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary.
seems the sales girl made it sound like the product has no chance at all of lasting longer than 1 year, it will break in 13 months.
maybe so but not a great look for the product
7 July 2026
Reply from Hotpoint Service
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
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