Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
- #136 of 138 best companies in Appliance shop
- #29 of 29 best companies in Appliance repair service
- #189 of 192 best companies in Electronics store
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32k reviews
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Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
The adviser was very helpful and…
The adviser was very helpful and explained everything clearly.
Thank you for a positive experience
6 July 2026
Reply from Hotpoint Service
We're so glad to hear our adviser provided such clear explanations and a positive experience. Thank you for your kind words!
Phone experience was good not kept…
Phone experience was good not kept waiting too long to speak to someone. Advisor was very helpful
10 July 2026
Reply from Hotpoint Service
We're so happy to hear that your phone experience was positive and that our advisor was helpful. We appreciate your kind words!
My Hoover washing machines ne insurance The telephone conversation was clear…
The telephone conversation was clear and i was happy with how he explained everything to me
9 July 2026
Reply from Hotpoint Service
We're happy to hear that our explanation was clear and helpful during your telephone conversation. We appreciate you sharing your positive experience with us.
I felt it was a waste of time basically…
I felt it was a waste of time basically told what they wouldn’t be doing and how much it cost, then tried to sell me cover!
30 June 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Easy registration
This was a very easy process. Easy to select my appliances and a very straightforward process to complete the registration. Extended warranty was offered but it was easy to continue without. Thank you. The whole process was far easier than with some other manufacturers.
6 July 2026
Reply from Hotpoint Service
We are so pleased to hear that your experience selecting appliances and completing the registration was straightforward and easy. We truly appreciate you taking the time to share your positive feedback with us.
Good
Good. Easy to understand and very comprehensive in scope. . Very satisfied with the experience .
6 July 2026
Reply from Hotpoint Service
We are so happy to hear that you found our offerings easy to understand and comprehensive. We truly appreciate your positive feedback!
They where very polite and patient with…
They where very polite and patient with me to help me find the serial number
2 July 2026
Reply from Hotpoint Service
We're so glad our team was able to assist you patiently with finding the serial number. We appreciate your kind words!
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Simple and easy
1 July 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Liked that can register more than one…
Liked that can register more than one brand at a time
Disliked intensely the fact that after the agent explained once the pros of the extended cover and I advised that I would think about it she then went through the whole thing again twice as if to try and wear me down into accepting the cover she really was on a hard sell with that very disappointed
7 July 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
From the first telephone call to report…
From the first telephone call to report the washing machine problem - to the guy calling to fix it - everything went very well. Very professional.
8 July 2026
Reply from Hotpoint Service
We're so glad to hear that our team provided such a professional and smooth experience from your initial call to the repair. We truly appreciate your positive feedback!
There was a clear explanation from the…
There was a clear explanation from the telephone handler about the policy There was no pressure He was polite and professional
9 July 2026
Reply from Hotpoint Service
We're so glad to hear our team provided a clear, polite, and professional experience. Your positive feedback is truly appreciated!
Cannot thank Kate enough for being so…
Cannot thank Kate enough for being so supportive and making the registration process so easy. Made things really clear and simple, gave all my options and supported with communicating with landlord.
4 July 2026
Reply from Hotpoint Service
We're so happy to hear that our team made your registration process easy and clear. We always aim to provide excellent support, especially with landlord communications. Thank you for sharing your positive experience!
Somewhat frustrating experience
It was very quick and easy to do the on-line registration however despite saying at that stage that I did not want the additional cover I was subsequently contacted by telephone by someone trying to sell me this cover. I found this to be particularly annoying as I had obviously already confirmed that I did not want it. Other than that it was OK.
4 July 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
The washing machine was installed…
The washing machine was installed without any fuss and very quickly. The men were very polite and helpful.
The only thing that could be a criticism is the time it took from ordering (Tuesday) to when it was actually delivered (Saturday).
4 July 2026
Reply from Hotpoint Service
We're so glad to hear our team provided polite and helpful service during the washing machine installation. We appreciate your feedback regarding the delivery timeframe and will certainly consider it as we work to improve our scheduling process. Thank you for your review!
Easy to book guarantee
1 July 2026
Reply from Hotpoint Service
We're happy to hear that booking was easy for you. We appreciate your positive feedback!
Easy process to to register 10 years…
Easy process to to register 10 years warranty on parts and one year labour and parts
6 July 2026
Reply from Hotpoint Service
We're so glad to hear that registering your warranty was an easy process for you! We appreciate your positive feedback.
When I phoned you the person I spoke to…
When I phoned you the person I spoke to was very helpful and helpful
2 July 2026
Reply from Hotpoint Service
We're so glad our team provided you with such helpful assistance. Thank you for your kind words!
Registration was quick and efficient
Registration was quick and efficient, no issues or communication issues.
8 July 2026
Reply from Hotpoint Service
We're so glad to hear that your registration was quick and efficient, with no communication issues. We appreciate your positive feedback!
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