We found the Engineer Vinny Byatt very efficient and thorough, easy to ask question too and he explained any queries and gave advise on the chemicals . The crane driver was so helpful and made the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more
Company replied
We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more
Company replied
First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime wi... See more
Company replied
Company details
Information provided by various external sources
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Contact info
Maidstone Road, DA14 5BQ, Orpington, United Kingdom
- hottub-swimspa.com
5.0
Excellent
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Friendly operative attended our…
Friendly operative attended our property, was clean, tidy and took pride in the work being carried out. Standard of workmanship was excellent, left the hot tub in great condition and ensured water levels were filled and chemical balance correct.
20 April 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Brian for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We got Shaun back for Spa service
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good time - clean and a well serviced Spa. Very satisfied with his attitude, communications and work. Would be very pleased to have him back . He completed the service quite promptly .
14 April 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Bhargawa for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracey at Gillingham…
Great service from Tracey at Gillingham Dobbies. So helpful, got me fully kitted up to get my hot tub ready 😀😀
12 April 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Jayne for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub service
Sean carried out my first annual service. He did a great job, changed my filters and water, and cleaned the pipes and whole system. Left my hot tub sparkling like new and really helpfully answered all my questions. Will definitely be using again next year.
24 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Andy for such an amazing review. I will pass on your glowing words to Sean. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service- fully repaired
Had been struggling with an intermittent fault on my hot tub for a while. Sean looked at the situation (including getting his arm wet down the filter hole) and was able to work out the most likely problem. He advised me of the price of the repair before starting any repairs.
All fixed now thanks
25 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mike for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brandon visit us on 24th
Brandon visit us on 24th. He was very polite, left the area clean and tidy. Did a great job.
24 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Jacqueline for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need anything in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Service
Sean Law visited yesterday to carry out a service & find a leak that I had noticed & reported. He ran through what he had done and was thorough, helpful and polite and left the area where he was working clean. Customer service is very good & I appreciated the call from Tracy this morning checking that all went well.
16 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Carmel for this outstanding review of our employees Sean and Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Reply from The Hot Tub and Swim Spa Company
Many thanks Chris for this 5* review. We thank you for your valued custom and hope to see you in store soon. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Annual Service
Toby, the service engineer was very polite and professional in his manner.
He informed me of what he was intending to do and left the area around the Hot Tub clean and clear. He assisted me with my questions
10 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Wilailux for this great review. Toby is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was really helpful today in the…
Tracy was really helpful today in the shop,
Always so helpful
11 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Paul for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Lovely Customer Service
Vinny Toby visited us yesterday to carry out an annual service. I was working from home and on calls a lot of the time but when I was able to catch up with Vinny, he took time to answer my questions regarding cleaning and chemical upkeep. He ran through what he had done and also explained the changeover from Hydropool to The Hot Tub and Swim Spa Co. He was thorough, helpful and polite. Thank you. The follow up call from Tracey this morning was also very welcome. Lovely customer service all round.
9 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Jane for this outstanding review of our team members Vinny and Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent Service
Brandon came last Friday and carried out the quarterly service to our hot tub. Brandon did a brilliant job draining, cleaning the tub and filters and refilling it. Brandon left our hot tub room in a clean and tidy condition and was very polite and courteous. I would definitely recommend the Hot Tub and Seim Spa company to anyone considering buying a hot tub or the service package. As always great communication from Tracey and the team.
27 February 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Des for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
My service was carried out by Brandon…
My service was carried out by Brandon who arrived on time and started immediately, he did a thorough job on the service itself but also answered some questions about lime scaling and how to avoid it, he actually mentioned it to me without any prompting, it was something a did not know and will now put in to my weekly cleaning routine. I found this very useful. As usual with all your team, he also cleaned up and left the whole area spotless. He did ask me if it was okay for him to get rid of the waste water over the fence into an area of waste land which is unusual as most team members use the drain in my garden, it did not and still don't have a problem with this but on reflection it would probably be better to use my drain in future. I found him to be very helpful and co-operative with a friendly approach. Excellent
3 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Neil for such a lovely review. We are delighted you took the time to provide great feedback. Your comments regarding the drain have been feedback to the team moving forward with future servicing. Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great quaterly service.
Great quaterly service of our hot tub by Brandon.
Excellent as always from the Hot Tub and Swim Spa Company. Thank you.
4 March 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Iain for such a glowing review of our team member Brandon. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing and made sure the spa was running perfectly before they left.
It’s great to see engineers who genuinely care about their work and customer satisfaction. The whole experience was smooth and stress-free.
Highly recommend — thank you, Vinny and Brandon!
25 February 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Andy for this superb review. Vinny and Brandon are part of our award-winning engineering team, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
As usual first class service
As usual arrived on time, Both engineers Very polite and got to work on finding my hotub leak. Took time to enquire any ideas from me on where it may be coming from. The worked very well and dismantled both ends to check for water. Eventually found two and possibly three places small leaks were dripping. Showed me where they were. Two O rings needed replacing . The opened side to ensure no others were visible ,none found . Leak fixed they put all side panels back, cleared up and asked if any other problems or chemicals needed. In all a very satisfactory visit, and left a happy customer with no leaks visible now! Thanks so much great job guys.
25 February 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mike for this positive review of our service and team members, Sean and Toby. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub Service & Clean
We have had our hot tub for five years and it gets cleaned and serviced every three months. Last week our service engineer was Brandon who cleaned and serviced our hot tub to make sure it carries on working perfectly and looks as good as new. Brandon was very thorough, friendly and courteous and left our property clean and tidy.
12 February 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Caroline for this outstanding review of our employee Brandon. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Reply from The Hot Tub and Swim Spa Company
Thank you Wojek for this brilliant review of our company and staff. We are so pleased that you would recommend us this really helps a small business like ours. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Quarterly hot tub review
Had our quarterly hot tub service and Brandon was brilliant. Punctual , polite and helpful. Well done.
13 February 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Stewart for this positive review of our service and team member, Brandon. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Regular servicing
We have had regular servicing since purchasing our Hot tub 18 months ago.
It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last service we had Toby and Brandon. They are reliable, professional and super cheerful! Everything was left clean and tidy. Very happy with the service provided:)
26 January 2026
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review Charlotte. Toby and Brandon are part of our award-winning engineering team, we are pleased their friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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