Super range of pictures to choose from and being able to choose more detail or less for each picture is great. Good brushes supplied and the paint is mostly really good however a few arrived dried o... See more
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Review summary
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I have ordered twice now from Houseart, as presents for my family. My first order was unfortunately missing due to the carriers leaving the package outside my flat, however Houseart promptly se... See more
Company replied
Was impressed with speed of delivery. Well packaged. Quality of canvas and brushes good. But some of the paints were dried up. Some very thin consistency so it didn’t cover the numbers. Some of the nu... See more
I have loved doing the paint by numbers that I purchased from Houseart. The paints and canvas are great quality. I chose 36 paints for my picture, had to deduct a star as a couple of the smaller areas... See more
Company replied
Company details
Written by the company
We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Contact info
United Kingdom
- Support@houseart.uk
- houseart.uk
3.6
Average
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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yet another order made in plenty of…
yet another order made in plenty of time for christmas! only to be told today that due to 'increased sales at this time of year' BS email!! when asking where it is!!
It's not like anyone forget Christmas is coming and it gets very busy at this time of year! If I didnt know better I would say this a company 'portraying' to be operating in the UK, when in fact they ship everything from I'm guessing China!!
very poor show! very poor customer service! YOU ONLY HAVE TO LOOK TO ALL THE RECENT NEG- REVIEWS FOR THIS EXACT SAME ISSUE!!
23 December 2025
Unprompted review
Reply from Houseart
Dear Paul James,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment caused, especially as your order was intended to arrive in time for Christmas. We fully understand how upsetting it is when delivery expectations are not met during such an important period.
The message you received regarding increased order volumes reflects the reality of the peak seasonal demand, which can unfortunately place additional strain on production and delivery schedules. That said, we acknowledge that this does not lessen the inconvenience you have experienced, and we sincerely apologise for the delay and for the way this situation has made you feel about our service.
We take customer feedback very seriously, including recent reviews, and we are actively reviewing our processes and communication to prevent similar experiences in the future. It is never our intention to disappoint or to give the impression of poor customer care.
We would appreciate the opportunity to look into your specific order and provide you with clear, up-to-date information. Please contact our support team directly at support@houseart.uk, including your order number, and we will do our best to assist you further.
Thank you again for your feedback. We are sorry that your experience has fallen short of expectations.
Kind regards,
The Houseart Team
Stop pretending you're in the UK!
Like other reviewers, I was fooled by the company's name and domain (along with the estimated delivery time of 7-15 days) implying that they're based in the UK. I was really annoyed to receive a Chinese tracking number - I wouldn't have ordered from them if I'd known, since it's now clearly not going to arrive in time for Christmas and the carbon footprint is going to be ridiculous.
I haven't received the item yet, so it's too early to comment on the quality, or to tell if it's an actual scam, but it's clearly dodgy as hell.
Stop lying to your customers and pretending you're in the UK. Give us the opportunity to decide for ourselves if we want to order something internationally or not.
13 December 2025
Unprompted review
Beware! Orders come from China.
This company’s website does not state that orders are despatched from China. It’s reasonable to assume that this would not be the case as the name of the company is Houseart UK. I’m yet to receive an order placed 11 December that contains items needed for Christmas presents the day after tomorrow. The tracking link provided with confirmation of the order takes me to a service I’ve never heard of that wants me to sign up to pay £9.99 per month to track parcels. No thanks! After a lot of digging, I’ve established that the order was handed to Evri for air transit from China on 21 December. Evri’s website does not recognise either the tracking number or order number so I’ve no idea whether the items will arrive in time. Be very careful ordering from this company as it may not be what it seems.
23 December 2025
Unprompted review
Reply from Houseart
Dear d read,
Thank you for taking the time to share your experience. We are truly sorry for the frustration and concern this situation has caused.
We would like to clarify that our product range includes both personalised (custom-made) items and non-personalised items.
Personalised products are made individually based on customer requirements, while some standard products are ready-made. For this reason, production and dispatch times may vary depending on the item ordered.
We never require customers to pay any subscription fee to track their orders. Some third-party tracking platforms may display optional paid services, which are not affiliated with us. For accurate updates, customers are always welcome to contact us directly.
We are very sorry that your order did not arrive in time for Christmas, and we completely understand how disappointing this is, especially when the items were intended as gifts.
Please contact us directly at support@houseart.uk with your order number. Our team will review your case promptly and work with you toward a fair and satisfactory solution.
Thank you again for your feedback. We take all reviews seriously and are continuously working to improve transparency and customer experience.
Yours sincerely,
Houseart Team
Avoid, doesn’t deliver!
Ordered on 16 November for a Christmas present, thought a UK site from the name. No delivery, ignoring emails. Avoid!
Well, I’ve been contacted to say I cancelled this order in November and compensation was offered! Why would you offer compensation and not issue a refund? What lies! Have now been given a refund.
23 December 2025
Unprompted review
Reply from Houseart
Dear Annette,
Thank you for your feedback. We sincerely apologize for the confusion and inconvenience regarding your order. We understand how frustrating this situation must have been, especially as it was intended as a Christmas gift.
After reviewing your case, it appears there was a delay in processing the refund while we initially offered compensation to resolve the matter quickly. We are glad to hear that the refund has now been successfully issued. Please rest assured that your concerns have been taken seriously, and we are reviewing our processes to prevent similar situations in the future.
We appreciate your patience and hope to restore your confidence in our service.
Yours sincerely,
Houseart Team
I have not received my order and…
I have not received my order and contacted the website twice and still not had a reply.
Like others I have had to order another gift from someone else.
I wish I had read the reviews before I made a purchase from this Chinese company. It is not based in the uk as it makes out.
22 December 2025
Unprompted review
Reply from Houseart
Dear Mrs Daniel,
We are very sorry to hear that your order has not yet arrived and completely understand your frustration, especially given the timing for a gift. Please be assured that we take all orders seriously and strive to provide timely support to our customers.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly at support@houseart.uk with your order number and any other relevant details. Once we receive this information, we will immediately investigate your order and provide a suitable solution.
We sincerely apologize for the inconvenience and appreciate your patience while we work to address this issue.
Yours sincerely,
Houseart Team
HORRENDOUS AND UNPROFESSIONAL!!
HORRENDOUS AND UNPROFESSIONAL!!
I ordered on 4th December and then after not receiving what I thought was an item from the UK I emailed for help, I’ve been ignored every email I’ve sent, this is a terrible company and I’d hope nobody else falls for the scam.
Really disappointing Christmas/non Christmas gift!
4 December 2025
Unprompted review
Reply from Houseart
Dear Adrian Barry,
We are very sorry to hear about your experience and completely understand your frustration regarding the delay and lack of communication. Please rest assured that we take all orders seriously and aim to provide timely support for our customers.
To resolve this matter quickly, we kindly ask that you contact us directly at support@houseart.uk with your order number and any relevant details. Once we have this information, we will investigate your order immediately and provide a suitable solution.
We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work to resolve this issue.
Yours sincerely,
Houseart Team
Excellent delivery
Excellent delivery, just 10 days from a location in China. I was expecting to have to wait while after Christmas but no, I can get on with my painting now. So much so I placed another order and that has come in time for Christmas as well.
14 December 2025
Unprompted review
Houseart are NOT in the UK
Houseart say they are UK based but they are actually in China. I placed on order on 5th December. When I go onto the tracker, it is still doing the rounds in China. If you go onto their Facebook page you will see all the complaints about their service. Customer support is no existing. No reply to messages or emails. Save your money and shop elsewhere.
22 December 2025
Unprompted review
Reply from Houseart
Dear Michele ascough,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration and understand how disappointing it is when an order does not arrive within the expected timeframe, especially when communication feels insufficient.
We would like to clarify that Houseart operates as an international brand serving customers in the UK and other regions. Delivery times can vary depending on the production schedule and logistics arrangements, particularly during peak periods, which can unfortunately lead to delays.
We sincerely apologise if you did not receive a timely response from our support team. This is not the level of service we aim to provide. Please be assured that we do respond to all enquiries, and delays in replies are usually due to a high volume of messages.
To help resolve this as quickly as possible, we kindly ask you to contact us directly at support@houseart.uk, quoting your order number, so we can check the latest status of your shipment and offer an appropriate solution.
We value your feedback and appreciate your patience while we work to improve our service.
Yours sincerely,
Houseart Team
I love my personalised paint by…
I love my personalised paint by numbers, the colours are vibrant and it was easy to complete
1 December 2025
Unprompted review
I ordered a package 3 weeks ago
I ordered a package 3 weeks ago, allowing plenty of time for it to arrive before christmas and i’m still waiting. shocking delivery service, i wrote them an email and no reply. don’t order from here!!!
20 December 2025
Unprompted review
Reply from Houseart
Dear Consumer,
Thank you for taking the time to share your experience. We’re very sorry to hear about the delay with your order and that you haven’t yet received a reply from our support team — we understand how frustrating this is, especially when the item was intended for Christmas.
Due to the seasonal surge in orders, some shipments have unfortunately experienced delays, and our customer service response times have also been longer than usual. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please contact us directly at support@houseart.uk with your order number so we can urgently check the status of your shipment and assist you with an appropriate solution as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Kind regards,
Houseart Team
Nice kit but takes a couple of weeks
Edited: painting kit arrived day before Christmas and actually is good quality- he’s really enjoying it! People just need to be aware to order a couple of weeks ahead bc item ships from China.
9 December 2025
Unprompted review
Reply from Houseart
Dear overworked teacher,
Thank you for bringing this to our attention. We are truly sorry for the worry and frustration this situation has caused, especially as the order was intended as a Christmas gift for your son. We completely understand how upsetting this must feel.
We sincerely apologise if you did not receive timely support. During the busy festive period, response times can unfortunately be longer than usual, but this is not the level of service we aim to provide. The tracking number you received was issued once the order entered the shipping process, and in some cases it may take a short time before it becomes active or visible in tracking systems.
Please be assured that your order has not been ignored. We kindly ask you to contact us directly at support@houseart.uk, quoting your order number GUK78115, so our support team can prioritise your case, verify the tracking details, and provide you with a clear update or appropriate solution as quickly as possible.
We truly regret the stress this has caused and appreciate your patience while we work to resolve this for you.
Kind regards,
Houseart Support Team
SCAM COMPANY
I made an order thinking that the company was based in the UK. The name of the company appears on google as Houseart UK. I have sent three emails on their contact form to ask where my order is and no response to date. I would suggest not ordering from this company as I have since found out they are based in China and unreliable. I will be contacting trading standards and google.
8 December 2025
Unprompted review
Reply from Houseart
Dear Bernadette,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your frustration and the inconvenience this situation has caused you.
We would like to sincerely apologize for the misunderstanding regarding our company name and delivery expectations. While our brand includes “UK” in the title to reflect our design team, customer service support, and registered business operations in the UK, some of our custom-made digital painting products are produced and shipped from our overseas production partners. This information is also reflected in our delivery timelines provided at checkout.
We sincerely apologize if our previous emails did not reach you in time. During peak seasonal periods, response times can unfortunately be longer than usual, which is not the level of service we aim to provide.
Please rest assured that your order is not ignored. We kindly ask you to contact us directly at support@houseart.uk with your order number so we can immediately check the status of your shipment and provide you with a clear update or suitable solution.
Customer satisfaction is very important to us, and we regret that your experience did not reflect this. We appreciate your patience and the opportunity to resolve this matter properly.
Kind regards,
The HouseArt Team
NOT UK BASED
This company is using UK in its title when it's not. Your paintings are coming from China. I ordered a Christmas present in plenty of time as because of the UK title I assumed it was UK based.
It isn't so now my present will not be here until after Christmas!!
Unless you want to wait for a month on your order avoid
18 December 2025
Unprompted review
Reply from Houseart
Dear SG,
Thank you for taking the time to share your feedback. We’re truly sorry for the disappointment and frustration caused by the delivery timing, especially as the order was intended as a Christmas gift.
We would like to sincerely apologize for the misunderstanding regarding our company name and delivery expectations. While our brand includes “UK” in the title to reflect our design team, customer service support, and registered business operations in the UK, some of our custom-made digital painting products are produced and shipped from our overseas production partners. Unfortunately, during peak seasons such as Christmas, international logistics can take longer than usual, and this has clearly affected your experience.
We always aim to communicate estimated delivery times as clearly as possible on our website and in order confirmations, but we acknowledge that delays can still occur, and for that we sincerely apologize. This is not the experience we want for our customers.
If your order has not yet arrived or if the delivery time no longer meets your needs, we would genuinely like the opportunity to help. Please contact our customer support team at support@houseart.uk with your order number, and we will review your case as a priority and provide an appropriate solution.
Once again, we are very sorry that your order did not arrive in time for Christmas, and we appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our service.
Kind regards,
The HouseArt Team
No response from customer service
Is this company even real? I placed an order on December 15th, I did not receive any update since. I sent them multiple emails on the 16th and 17th, but received no response. I also sent them DMs on their Facebook and Instagram accounts, but received no response either.
15 December 2025
Unprompted review
Beware not UK company
Ordered a paint by numbers kit for a Christmas present from what we thought was a UK company ( from the uk they added to their company website) on the 8th December. Tracked the order today to find out only to find out they didn’t even ship it for 5 days and to date it is still in China. There is pretty much no chance of receiving it in time now. If I had been aware of the company location I would not have ordered 2 weeks before Christmas.
17 December 2025
Unprompted review
Reply from Houseart
Dear Mr. Chris Lamb,
We are deeply sorry to hear of your disappointment and understand how much inconvenience this may cause you, especially since you intended this item as a Christmas gift.
We sincerely apologize for the shipping and delivery not meeting your expectations. While we provide estimated delivery times on our website, we understand that delays at this time of year are particularly frustrating, and we sincerely apologize for any inconvenience this may cause.
We would like to understand the status of your order in detail and explore possible solutions for you. Please contact our customer service team at support@houseart.uk with your order number or the email address you used when placing the order, and we will be happy to assist you.
Thank you for sharing your feedback – we sincerely regret any inconvenience this may have caused you.
Sincerely,
The HouseArt Team
Bought the black cat picture for my…
Bought the black cat picture for my wife's birthday. She was more than pleased with it. Highly recommended !!
2 December 2025
Unprompted review
Bought as a gift for my father.
Bought as a gift for my father.
He’s absolutely thrilled with it, the quality of the canvas and paint are just you’d want.
Packaging was good and delivery was quick, overall was a great experience.
Will definitely be ordering again.
22 October 2025
Unprompted review
Christmas gift
Had this made as a Christmas gift and it is absolutely perfect. The quality was great and so happy I opted for more paint options. The perfect present at an amazing price.
8 November 2025
Unprompted review
Wasn't clear it would ship from China
Wasn't clear it would ship from China, especially as UK in the name
Update. After 2 weeks, order still not received. No response from support.
Update, finally arrived after more than 2 weeks, top late for me to gift. Got a response AFTER it was delivered, basically saying it's now delivered. I asked for a returns label and was told they would provide a return label "if I removed trust pilot review"! I refused as I'm not keen on bribery and am still waiting for any further response or provision of a returns label.
12 December 2025
Unprompted review
Reply from Houseart
Dear Nikki Holmes,
Thank you for sharing your feedback. We’re sorry for any confusion caused regarding delivery expectations and that this affected your experience with us.
We aim to provide clear information on our website, and we understand how important transparency around delivery times is when placing an order. Your comments have been noted and will help us improve how we communicate this information going forward.
If you would like us to check your order or need any assistance, please don’t hesitate to contact our customer support team at support@houseart.uk— we’ll be glad to help.
Kind regards,
The HouseArt Team
Poor service, poor product, order incomplete
Ordered three items. Over two weeks later, the two least expensive items have arrived. One still missing. These items were bought for 3 different people. The two that have arrived are packaged in one bashed up box. I would have to repackage them to make them worthy of gifts. I also don't think that they are suitable for the ages they have been marketed for. I'd like to try for a refund but reading other views, I'm not sure if I could handle the stress of it.
26 November 2025
Unprompted review
Reply from Houseart
Dear Katie Floyd,
We’re truly sorry to hear about your experience and understand how disappointing this must be, especially as the items were intended as gifts.
We sincerely apologize that your order arrived incomplete, with items packaged together and in poor condition, and that one item is still missing. This is certainly not the experience we want our customers to have. We also regret that the products did not meet your expectations in terms of presentation or suitability.
Please don’t worry about the stress of contacting us — we genuinely want to help resolve this for you. We kindly ask that you email our support team at support@houseart.uk with your order details, and we will check the status of the missing item and offer an appropriate solution as quickly as possible.
Thank you for taking the time to share your feedback. We are very sorry for the inconvenience caused and appreciate your patience.
Kind regards,
The HouseArt Team
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