House of Hearing - Edinburgh Reviews 

157
TrustScore 5 out of 5

4.9

10 Melville Crescent, EH3 7LU Edinburgh, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Seen by Stewart Audiologist who was very helpful. Very knowledgeable and understanding. Takes time to understand my hearing problems. Made me feel less scared and gave good advice

Rated 5 out of 5 stars

I recommend the House of Hearing for a friendly and highly professional audiology service. (Edinburgh branch, Stuart.) This was my first ever hearing test, having been referred by a friend who is a... See more

Company replied

Rated 5 out of 5 stars

Attended an appt in Edinburgh with my 91yr old dad for wax removal which other establishments cdnt help with. Sarah was absolutely superb. So caring, persistent and gentle with dad. Her persistenc... See more

Company replied

Rated 5 out of 5 stars

Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hear... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

  • 10 Melville Crescent, EH3 7LU, Edinburgh, Scotland, United Kingdom

  • 0131 220 1220

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(157)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How professional care should be

The Italian girl who dealt with removing wax from my ears was excellent, caring and informative with a very professional attitude

14 August 2025
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, June. We'll be sure to pass it along. We're glad we were able to provide some much needed relief and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

First class service.

Attended the Edinburgh clinic today with ongoing issues with impacted wax which had started to affect my hearing.
Amy was very welcoming and professional. Explained the whole process and cleared the issue effectively and with zero discomfort.
Lovely clinic and all staff I interacted with were excellent. Would highly recommend

29 July 2025
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Martin. We're glad that we were able to provide some relief and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

I came to see Stuart for the first time…

I came to see Stuart for the first time for an annual review. He has many years of experience as an audiologist which shows but he also maintains an interest and passion for the job and is very deaf aware making for clear communication. He provided a service and was not pushy in selling new products, some are unfortunately and give the profession a bad name, thankfully the House of Hearing has risen above that strategy with the focus on client welfare.

18 June 2025
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Michael. I'm pleased to hear that Stuart was able to give you the right support in Edinburgh. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Excellent Service

I had some pairing issues and was invited into the clinic by Stuart. My problem was solved within 15 minutes, with the usual high levels of efficiency.
I have severe bi-lateral hearing loss and have been a client of HoH for almost twenty years and have never once experienced any issues which have never been solved very quickly.
I am always seen by Stuart, whose knowledge and professionalism are beyond reproach. His understanding of the daily issues and difficulties faced by the hearing impaired, and the requirement for the right adaptations, is indeed impressive.
This company are the epitome of person centred customer service. Look no further, I highly recommend.

22 May 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Matt. We'll pass on your kind comments to Stuart and we look forward to seeing you again soon> ^CW

Rated 5 out of 5 stars

Friendly and knowledgeable staff

The reception staff are very efficient and friendly. Stuart is a great audiologist. Professional knowledgeable and very friendly. Have no problem highly recommending their services.

20 May 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Jane. We hope to see you in clinic again soon! ^CW

Rated 5 out of 5 stars

Excellent service

Excellent service . Very competent staff. Very reassuring visit .

30 May 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Elspeth! ^CW

Rated 5 out of 5 stars

Bless this House!

I went worrying I might have damaged my ears by poking with a cotton bud. I was quickly reassured and was given suction treatment for the removal of wax.
Mara was kind and took time to explain procedures; it was money well spent and I will have no hesitation in consulting H of H in future.

19 May 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Iain! I'm glad to hear that Mara was able to look after you and that you're finally enjoying some relief from your blocked ears. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Excellent care was provided

Excellent care was provided. The Nurse was very gentle and patient with me. Having suffered from many painful ear procedures in the past, I was a little nervous.

20 May 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review, Nicki. I'm glad to hear that our Clinical Ear Care team were able to put you at ease. We look forward to seeing you again in clinic soon. ^CW

Rated 5 out of 5 stars

Everyone was very friendly and…

Everyone was very friendly and supportive. I really felt I was being extremely well treated. Thank you

6 June 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your kind review, Margaret! ^CW

Rated 5 out of 5 stars

Very good experience

Very good experience. The nurse, a very pleasant lady, explained everything before and during the procedure and about the necessary aftercare too.
Would recommend.

26 May 2025
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Catherine. I'm glad to hear that we put you at ease and that the team looked after you. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Couldn't be happier with my new hearing aid

Couldn't be happier with my new hearing aid!
Went through lots of settings and fittings and tried a couple brands, nothing was too much trouble.
Perfect fit, perfect settings and David really went out of his way to make sure everything was perfect for me.

28 April 2025
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Doug. We're glad we were able to find the right hearing solution for you. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Left ear was blocked

Left ear was blocked and called them to get an appointment and got an appointment that day as a cancellation. The receptionist was very nice and Mara who did my ears was very helpful and nice as well. Really helpful and got my ears done in 15 minutes which was good. I Usually go once a year. Would recommend. Keith

5 May 2025
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review, Keith. We look forward to seeing you again soon. ^CW

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