First time I have been to House of Hearing Edinburgh and was happy with the location, premises and service. My blocked ears were attended to as I would have expected. Lady technician told me about the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
First time I have been to House of Hearing Edinburgh and was happy with the location, premises and service. My blocked ears were attended to as I would have expected. Lady technician told me about the... See more
Company replied
Excellent service from the whole team. My dad was visiting from Ireland and he had been complaining about a poor fitting hearing aid end. The company in Republic of Ireland was simply not helping.... See more
Company replied
We have been clients of the Edinburgh branch for 5 years now and have been entirely happy with the service received. They are welcoming, efficient and thoroughly professional at all times.
I recently had my hearing checked at House of Hearing in Edinburgh. It was very easy to make an appointment and the testing they gave me felt very thorough. Afterwards the audiologist explained the re... See more
Company replied
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
10 Melville Crescent, EH3 7LU, Edinburgh, Scotland, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and friendly, well and patiently explained each step of the appointment.
We have been clients of the Edinburgh branch for 5 years now and have been entirely happy with the service received. They are welcoming, efficient and thoroughly professional at all times.
First time I have been to House of Hearing Edinburgh and was happy with the location, premises and service. My blocked ears were attended to as I would have expected. Lady technician told me about the micro suction process and showed me the wax removed from my ears which I wanted to see. As I turn 75 in May 2027 I look forward to my free hearing test and wax removal then.

Reply from House of Hearing - Edinburgh
Excellent service from the whole team. My dad was visiting from Ireland and he had been complaining about a poor fitting hearing aid end. The company in Republic of Ireland was simply not helping. We did some research, recommended here when AI analysis of companies was run.
Suffice to say issue resolved, great price, great service from all the staff. Communication was excellent and they went above and beyond. Whilst dad lives in another country as long as he is able to fly he said he would rather come back to House of Hearing when replacements are due.
Well done all.

Reply from House of Hearing - Edinburgh
I have been a patient for many years and the service is always excellent. My appointment was for wax removal and the procedure was carried out painlessly with great care. All staff and clinicians were extremely professional and courteous.

Reply from House of Hearing - Edinburgh
Very pleasant reception and friendly welcome
Very clear and useful explanation and excellent facilities

Reply from House of Hearing - Edinburgh
Technical quality is brilliant. Slight confusion about the time of my appointment which was a bit stressful till it got sorted

Reply from House of Hearing - Edinburgh
I recently had my hearing checked at House of Hearing in Edinburgh. It was very easy to make an appointment and the testing they gave me felt very thorough. Afterwards the audiologist explained the results. With very helpful information to take forward. All the staff from start to finish were friendly and I would certainly recommend the House of Hearing.

Reply from House of Hearing - Edinburgh
Excellent service from managing the appointment, wax removal and hearing check.

Reply from House of Hearing - Edinburgh
Seen by Stewart Audiologist who was very helpful.
Very knowledgeable and understanding.
Takes time to understand my hearing problems.
Made me feel less scared and gave good advice

Reply from House of Hearing - Edinburgh
Excellent experience at House of Hearing in Edinburgh. Stuart was friendly, professional and helpful throughout. He took time to explain everything and made whole experience easy and comfortable. Highly recommended!

Reply from House of Hearing - Edinburgh
Very polite, professional and sympathetic hearing test. Thank you House of Hearing!

Reply from House of Hearing - Edinburgh
Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hearing in Edinburgh came out on top.
I was tested by Stuart, who was exemplary in every way. He explained all the technical and practical details perfectly, giving a very honest and humble assessment without any sales pressure. It turns out I have some minor high-frequency hearing loss due to age, but Stuart reassured me that I don’t need hearing aids just yet. Instead, he offered to book me in for a follow-up test in a year.
The entire process was straightforward and thorough, and Stuart made sure I understood everything clearly. I’ll definitely be back next year and would highly recommend House of Hearing.

Reply from House of Hearing - Edinburgh
My first visit to The House of Hearing in Melville Crescent, Edinburgh. Excellent Staff and Stuart gave me such an informative explanation as to the 'workings' of the ear. Really highly recommend.

Reply from House of Hearing - Edinburgh
The service at House of Hearing in Edinburgh was excellent - prompt, friendly, knowledgeable and efficient. I was examined by Stuart Lyness who carefully and professionally explained and demonstrated everything I needed to know and more - and no hard sell, which would have made me reluctant to return. I will definitely continue to use this great service. Highly recommended.

Reply from House of Hearing - Edinburgh
I recommend the House of Hearing for a friendly and highly professional audiology service. (Edinburgh branch, Stuart.) This was my first ever hearing test, having been referred by a friend who is a satisfied client of many years standing.
The hearing test was conducted in a comfortable setting and I was put totally at ease throughout. Questions were welcomed and answered thoroughly. I felt my hearing issues had been fully addressed.
I did not require a prescription and as promised there were no charges for the test. I will return in future for check ups.

Reply from House of Hearing - Edinburgh
Just home after a very thorough hearing test by Stuart who was friendly, experienced and took time to explain everything. This is my second visit as I had Ear Wax removal a week ago and a hearing test was suggested, both free. I have a middle ear problem which Stuart kindly gave me advice about and the whole experience was very professional.

Reply from House of Hearing - Edinburgh
Brilliant service from start to finish. Basic hearing check up is free. Lovely premises. Stuart conducted a very thorough check and explained everything really clearly, using amazing tech and clear images. Highly recommend.

Reply from House of Hearing - Edinburgh
Since becoming a patient of House of Hearing, I have received first class treatment from all the staff.
I strongly recommend anyone who needs hearing support to contact this audiology practice in Edinburgh.

Reply from House of Hearing - Edinburgh
The staff at the Edinburgh HoH are fantastic. They are helpful, kind and patient.

Reply from House of Hearing - Edinburgh
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.