Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NHS GONE PRIVATE
Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on going private. However, I did and met Gavin and his lovely team in Hamilton.
Gavin was wonderful! Listened to my specific requirements, did a trial, tweeked as we went along.. Just picked up my new aids less than a week ago and going back for a review next week! Cant fault the care and attention. Is it worth it to hear properly again.. Absolutely.
Excellent complimentary hearing test
I had an excellent complimentary hearing test at House of Hearing in Edinburgh. The staff were welcoming, professional and thorough, and everything was explained clearly throughout. A very reassuring and positive experience — highly recommended.

Reply from House of Hearing
I had a excellent consultation with…
I had a excellent consultation with housing of hearing everything was explained perfectly and super friendly and professional

Reply from House of Hearing
Very professional
Very professional, great staff and go above and beyond to help. Gavin is great.

Reply from House of Hearing
Appointment for my ears to be syringed…
Appointment for my ears to be syringed was easy to make at a time that suited me, very professional on the day, talked me through exactly what was going to be done, my hearing was instantly better after having it done.all at a great offer price of £49. Thank you so much.
Paul M

Reply from House of Hearing
Excellent service and staff.
Excellent service and staff.
Would recommend House of Hearing Edinburgh.

Reply from House of Hearing
I recommend House of Hearing
I am a client and was able to get an appointment quickly with my audiologist. I moved to H of H from Boots Audiology the standard of service had deteriorated. I have been pleased to now receive excellent service in attractive surroundings from the same audiologist each time.

Reply from House of Hearing
Never second guess where your Hearing is concerned
I have experienced problems with blocked ears most of my adult life and my GP was usual port of call for treatment until a few years ago when l was told from now on it was up to myself to find an alternative as GPs no longer do this form of treatment this l did with the Dove Hearing Centre in Huntbach Street and for the past 4 years have returned to them for a yearly check-up l am contacted as a courtesy reminder to attend Hearing examination asked if there are any problems and given opportunity after examination to discuss results and given choice of what happens next and also if need for treatment within post 12 months is required then advised to go back for further investigation Highly Recommended and lovely staff too

Reply from House of Hearing
Excellent service on our first visit
Excellent service on our first visit
Subsequent visits for earring tests by Ashley in the Lichfield branch were so professional
DAvid and Lynn Vale

Reply from House of Hearing
Great service & great results.
I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received.
Booking an appointment was easy & I am so glad I did. The staff were all lovely & very welcoming.
Following a de-waxing which was totally painless Gemma gave my ears a thorough test. She explained in simple terms what my hearing problem was & illustrated the difference that hearing aids would make.
One week later I was fitted with the aids & given a full explanation on how to use & care for them. I then had a weeks free trial to see if I was happy & had not paid anything at this stage.
After the trial I could either purchase them or return them.
Without hesitation I purchased them which immediately started a 60 day money back period.
The whole procedure was carried out in an extremely friendly & professional way & I have noticed a big difference in my hearing.
Thankyou so much Gemma, Tracy & the team at Ashton.
I would strongly recommend anyone to contact them if only for an initial test.
So glad that I did.

Reply from House of Hearing
First visit to ‘House of Hearing’
This was my first visit to ‘House of Hearing’ and the level of service was outstanding. Right from making an initial telephone enquiry, to confirming an appointment all went well. On the day of the appointment I was welcomed by both the reception member of staff and the practitioner who was to carry out the procedure.
Every aspect of the process was carried out with care, precision and a detailed explanation of what was happening.
Thank you to all! I more than happy to recommend your business to anyone who may be for any of the procedures you offer.

Reply from House of Hearing
Great service and reassuring
Great service, very professional, great advice and felt reassured

Reply from House of Hearing
Great experience of wax removal clinic
Lynsey was excellent, really helpful with removal of ear wax and explaining steps I could take to prevent recurring wax buildup.

Reply from House of Hearing
First class hearing test
Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hearing in Edinburgh came out on top.
I was tested by Stuart, who was exemplary in every way. He explained all the technical and practical details perfectly, giving a very honest and humble assessment without any sales pressure. It turns out I have some minor high-frequency hearing loss due to age, but Stuart reassured me that I don’t need hearing aids just yet. Instead, he offered to book me in for a follow-up test in a year.
The entire process was straightforward and thorough, and Stuart made sure I understood everything clearly. I’ll definitely be back next year and would highly recommend House of Hearing.

Reply from House of Hearing
My first visit to The House of Hearing…
My first visit to The House of Hearing in Melville Crescent, Edinburgh. Excellent Staff and Stuart gave me such an informative explanation as to the 'workings' of the ear. Really highly recommend.

Reply from House of Hearing
Really great service
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment.
Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a speedy microsuction procedure and did a full hearing test. Hearing never been so clear in years - best £60 I’ve spent in ages. Thank you 🙏

Reply from House of Hearing
This procedure is life changing
This procedure is life changing. Ellis looked after me incredibly. I can honestly say it has been one of the best things I've ever done. 100% recommended.

Reply from House of Hearing
Hearing aids
I purchased my hearing aids from House of Hearing Hamilton. The staff always go above and beyond in making you feel valued as a customer and respected. Pauline the receptionist is very supportive and a lovely friendly face whenever you hace any queries. Gavin the audiologist is extremely helpful solving any queries, completing annual hearing reviews. They also offer ear wax removal.

Reply from House of Hearing
Excellent service in Edinburgh. Highly recommended.
The service at House of Hearing in Edinburgh was excellent - prompt, friendly, knowledgeable and efficient. I was examined by Stuart Lyness who carefully and professionally explained and demonstrated everything I needed to know and more - and no hard sell, which would have made me reluctant to return. I will definitely continue to use this great service. Highly recommended.

Reply from House of Hearing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






