House of Hearing - St Andrews Reviews 

52
TrustScore 5 out of 5

4.8

14 Argyle Street, KY16 9BP St Andrews, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Previously I have always had ear syringing with the NHS. This involves an initial consultation, using ear drops for some weeks which results in total blockage, before the actual procedure. One morni... See more

Company replied

Rated 5 out of 5 stars

Removal of impacted ear wax and brief examination of my ears on my first visit; a full consultation, ear examinations and testing session on my second. At each appointment my questions received f... See more

Company replied

Rated 5 out of 5 stars

I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he ca... See more

Company replied

Rated 5 out of 5 stars

My friends booked me in with concerns for my hearing. I was nervous and apprehensive about going in but the staff immediately put me at ease! So lovely and friendly and explained me through the entir... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

  • 14 Argyle Street, KY16 9BP, St Andrews, Scotland, United Kingdom

  • 01334 470 011

4.8

Excellent

TrustScore 5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(52)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always get a positive result

Always get a positive result when you visit house of hearing in St Andrews.

21 August 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, Alastair. We look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

Patient, effective and pleasant

Removal of impacted ear wax and brief examination of my ears on my first visit; a full consultation, ear examinations and testing session on my second.

At each appointment my questions received full and unbiased answers about ear care, hearing aids, after care and costs. All members of the practice were very professional, patient and friendly.

6 August 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review. We're delighted that your earwax removal and free hearing test in St Andrews were such positive experiences. It's wonderful to hear that you felt well cared throughout - please do pop in or call us if there's anything further we can do to support you.

Rated 5 out of 5 stars

My hearing was ‘lost’ due to compacted…

My hearing was ‘lost’ due to compacted earwax.
A quick visit to House of Hearing solved the problem.
Efficient and friendly service.

5 August 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, Richard. We're so pleased we could help restore your hearing with your earwax removal appointment and we hope it has provided some much needed relief!

Rated 5 out of 5 stars

Quick easy and very professional

Previously I have always had ear syringing with the NHS. This involves an initial consultation, using ear drops for some weeks which results in total blockage, before the actual procedure.
One morning last week I awoke with a blocked ear, phoned The House of Hearing and was given an appointment at 11.00 that same morning!
The audiologist, Claire I think, in St Andrews was very reassuring and thorough. Both ears cleared of wax at a very reasonable price.

4 August 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, Anne. We're so glad to hear that you found the right support with Claire and the team in St Andrews for your earwax removal treatment. Please do let us know if there's anything else we can do to help.

Rated 5 out of 5 stars

Thank you to the two ladies at St

Thank you to the two ladies at St. Andrews House of Hearing who helped me this morning. I am visiting from Australia and needed help. Much appreciated. Clare

20 April 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, Clare. We're so glad to have helped - please let us know how you get on.

Rated 5 out of 5 stars

Very professional staff

Very professional staff, resolved my issue promptly. Highly recommend.

26 February 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, David. We're so glad to hear that you had a positive experience with the team in St Andrews and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Local and excellent quality.

A quick and through hearing test/servicing of my aids. The friendly manner of Philip made it easy.
The receptionist was friendly and efficient
The ability to drop in if I have a problem is an excellent customer service.

25 February 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, Pauline. We're so glad to hear that you had a positive experience with us in St Andrews.

Rated 5 out of 5 stars

I was welcomed at reception and taken…

I was welcomed at reception and taken straight to a treatment room. The clinician was very professional, polite and thorough, explaining everything that she was doing.

27 February 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review, Nicholas. We're so glad to hear that you had a positive experience with us in St Andrews. ^CW

Rated 5 out of 5 stars

At my initial appointment I was greeted…

At my initial appointment I was greeted with a very friendly and professional service. The hearing improved immediately, however I have been invited back to make doubly sure that my right ear has fully cleared. Completely satisfied - thank you.

2 March 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review. We're so happy to hear that you had a positive experience with the team in St Andrews and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Excellent

Expertise, explanation, guidance on most suitable model. Ongoing care part of service.

25 February 2026
Unprompted review
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for taking the time to leave your review. We're so glad you had a positive experience with us in St Andrews. ^CW

Rated 5 out of 5 stars

A Centenarian's Pursuit of Hearing

I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he carried out and during our discussion of what next steps and future product options might be.
His considered approach (no indication of a hard sell!) was much appreciated. We have confidence in this company and will continue to rely upon this its services.

21 May 2025
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for your lovely review, Trudy! I'm so glad to hear that your father was able to find the right support with Kyle in St Andrews, and we look forward to seeing you both in clinic again soon! ^CW

Rated 5 out of 5 stars

A genuine 5 star rating.

A genuine 5 star rating.
Philip is an excellent practitioner. He is very friendly and personable, reassuringly competent, doesn't try to sell you anything you don't want and generally conveys a relaxed professionalism which I found very helpful.
A totally different and infinitely better experience than the 'High Street' option I had previously tried. I'd highly recommend him and his practice in St Andrews.

9 June 2025
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for your wonderful review, Michael. We're glad to hear that you had a positive experience with Phillip in St Andrews and that he managed to find you the right solution. We'll pass your comments along to Phillip! ^CW

Rated 5 out of 5 stars

Always welcoming, always helpful

Always welcoming, always efficien, always helpful and able to solve the problem

6 June 2025
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for your lovely review, Bea. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Very helpful and clear explanations for…

Very helpful and clear explanations for how to use the hearing aid. Kyle has a lovely manner and is able to answer all my questions. I would highly recommend House of hearing, St Andrews

29 May 2025
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for your lovely review, Louise. We'll be sure to pass your kind words on to Kyle. ^CW

Rated 5 out of 5 stars

Kind and efficient staff.

Felt very well looked after by the girls at House of Hearing St Andrews. They were great with my 84 yr old Mum who has dementia. A good experience and wouldn't hesitate to take Mum there again.

7 November 2024
House of Hearing - St Andrews logo

Reply from House of Hearing - St Andrews

Thank you for your review, Isabelle. We're glad to hear that we were able to offer your mother the right level of support. ^CW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look