Previously I have always had ear syringing with the NHS. This involves an initial consultation, using ear drops for some weeks which results in total blockage, before the actual procedure. One morni... See more
Company replied
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See what reviewers are saying
Removal of impacted ear wax and brief examination of my ears on my first visit; a full consultation, ear examinations and testing session on my second. At each appointment my questions received f... See more
Company replied
I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he ca... See more
Company replied
My friends booked me in with concerns for my hearing. I was nervous and apprehensive about going in but the staff immediately put me at ease! So lovely and friendly and explained me through the entir... See more
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
14 Argyle Street, KY16 9BP, St Andrews, Scotland, United Kingdom
- 01334 470 011
4.8
Excellent
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from House of Hearing - St Andrews
Thank you for your review! ^CW
Reply from House of Hearing - St Andrews
Thank you for your wonderful review, Alison! ^CW
Reply from House of Hearing - St Andrews
Thank you for your kind review, Kenneth. We look forward to seeing you in our St Andrews clinic again soon! ^CW
Reply from House of Hearing - St Andrews
Thank you for your lovely review. ^CW
Very good service claire was excellent…
Very good service claire was excellent and friendly and got ears done quickly and very pleased afterwards thanks again and very much appreciated
27 September 2024
Reply from House of Hearing - St Andrews
Thank you for your review, Garry. We look forward to seeing you again in our Galashiels clinic soon! ^CW
Very pleasant service by Claire.
Very pleasant service by Claire.
Surgery clean and well equipped.
Both ears syringed but, despite a return visit , I am not convinced that either ear is completely clear.
27 September 2024
Reply from House of Hearing - St Andrews
Hi David, thank you for leaving us your review. If you feel that your ear is not completely clear, please do pop in to see us or give us a call and one of our clinicians will be more than happy to look at this for you. ^CW
Kyle has been absolutely amazing with…
Kyle has been absolutely amazing with my 93 year old Mum, and his patience and understanding was outstanding. Highly Recommended.
24 October 2024
Reply from House of Hearing - St Andrews
Thank you for your review, Helen. We're so glad to hear that Kyle in our St Andrews clinic was able to offer the right support to your mum. ^CW
The staff were great and everything was…
The staff were great and everything was explained before the process. I felt safe, at ease and comfortable.
13 September 2024
Reply from House of Hearing - St Andrews
Thank you for your kind review, Christina. We look forward to seeing you again soon in our St Andrews clinic! ^CW
Feedback
Quick, efficient and thorough and I was able to get an appointment at short notice. Access to parking also helpful.
26 September 2024
Reply from House of Hearing - St Andrews
Thank you for your kind review, Stephen! ^CW
I had sudden loss of hearing in one…
I had sudden loss of hearing in one ear. Got an appointment the same day, problem resolved very quickly and efficiently. Thank you!
27 September 2024
Reply from House of Hearing - St Andrews
Thank you for leaving a kind review. We're glad our team in St Andrews were able to offer you the right support and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing - St Andrews
Thank you for your kind review, Steve. ^CW
A warm welcome
The warm welcome, steady pace of assessment, thorough discussion around choices of product, how to use them and planned follow ups. Will definitely recommend.
9 September 2024
Reply from House of Hearing - St Andrews
Thank you for your lovely review, Alison. We're glad we were able to provide you with the right support in St Andrews and we look forward to seeing you in clinic again soon. ^CW
Excellent service !
4 September 2024
Reply from House of Hearing - St Andrews
Thank you for your positive review, Douglas! We look forward to seeing you in clinic again soon. ^CW
Took my 95year old father in law for a…
Took my 95year old father in law for a wax removal which was done by Claire and then off to Philip for hearing test and ordered hearing aids .great service from the staff once again in St Andrews 👍
12 September 2024
Reply from House of Hearing - St Andrews
Thank you for your kind review, Peter. We're glad to hear that your father-in-law found the right support with Claire and Phillip in Sy Andrews and we look forward to seeing you both in clinic again soon! ^CW
Reply from House of Hearing - St Andrews
Thank you for your kind review. We're glad you found the right support with us in St Andrews and we look forward to seeing you in clinic again soon. ^CW
Very professional and good information…
Very professional and good information on what I needed
2 September 2024
Reply from House of Hearing - St Andrews
Thank you for your kind review, Tony. We're glad you found the right level of support with us in St Andrews and we look forward to seeing you in clinic again soon! ^CW
Excellent service by expert
I first attended St Andrews House of Hearing two years ago. Some initial misunderstanding was graciously and constructively sorted out and I couldn't recommend them more highly. Philip is extremely knowledgeable and gracious - and explains options clearly and helpfully.
29 August 2024
Unprompted review
Reply from House of Hearing - St Andrews
Thank you for your lovely review, Alan. We're glad we were able to help and we look forward to seeing you in clinic again soon! ^CW
terrific quietly competent fixed a…
terrific quietly competent fixed a trivial hearing aid problem thru attention and thoughtful consideration of the alternatives, and very inexpensive cheery reception for a walk in visit would go back in a minute
26 July 2024
Unprompted review
Reply from House of Hearing - St Andrews
Thank you for your lovely review. We hope to see you in clinic again soon. ^CW
Lovely consultation
My friends booked me in with concerns for my hearing. I was nervous and apprehensive about going in but the staff immediately put me at ease! So lovely and friendly and explained me through the entire process, and now I understand my hearing and listening much more clearly.
Thank you for being so kind, 100% recommend.
13 February 2024
Unprompted review
Reply from House of Hearing - St Andrews
Thank you for your lovely review, Sophia. We're so glad that we were able to help put you at ease when we saw you in clinic. We hope to see you in clinic again soon! ^CW
Ear wax removal
Welcoming receptionist. Approachable, understanding and knowledgeable Aural Care practitioner. Clair in the St Andrews practice was on point. Also very gentle witch made the experience pleasant. Thank you again Clair 🙂
11 October 2023
Unprompted review
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