House of HearingReviews 

460
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel at ease and valued. The service is frequently described as exceptional, with many highlighting the thorough explanations, efficient procedures, and excellent aftercare that goes above and beyond expectations. People appreciate the personalized approach to product solutions and the significant improvement in their hearing, often after years of issues. However, some customers also noted issues with customer service, mentioning that they were unable to get information or support, leading to dissatisfaction with their purchases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the process was straightforward and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight at improved hearing clarity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath


Contact info

4.9

Excellent

TrustScore 5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(460)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed.
My hearing test was conducted in a very professional manner and all aspects were explained clearly. I felt confidence in leaving such an important aspect of my health to Daniel who then advised on what would be best for me based on the results.
He went out of his way to help my husband too at the same appointment. Exceptional service. Many thanks

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thanks for taking the time to leave your review, Julia. We're so glad to hear that you had a positive experience with Dan and the team in Warrington and that we were able to meet your expectations. We look forward to welcoming you and your husband back into the clinic soon. ^CW

Rated 5 out of 5 stars

Focused customer care

Visited HoH Morpeth recently for an annual hearing check and servicing of my Oticon hearing aids.

The service was exceptional, but that is the norm!You are treat just as much as a friend whilst you are indeed a customer.

I've used NHS hearing aids in the past. Sarah and the team however provide great service and focus on product solutions that are suitable for you as an individual.

Thanks again to the whole team at HoH.

26 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Elleson. We're so glad to hear that you had a positive experience with us in Morpeth and that Sarah and the team were able to make you feel well looked after. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Earwax removal

The staff are so friendly and put you at ease. Rita is the best earwax remover in the busness

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to share your review and your kind words about Rita, David. We'll be sure to pass these on! ^CW

Rated 5 out of 5 stars

Excellent experience at House of Hearing …

My visits to House if Hearing have been helpful, reassuring and ultimately productive. Completely professional yet friendly staff who know their jobs very well. Would highly recommend.

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Jean. We're so glad to hear that you had a positive experience with House of Hearing. ^CW

Rated 5 out of 5 stars

Total Appreciation

Professional, courteous and polite and very welcoming.

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for leaving your review, Thomas. We're glad to hear you had a positive experience with us in Morpeth. ^CW

Rated 5 out of 5 stars

Great experience at House of Hearing…

Great experience at House of Hearing very friendly, put me at ease, knowledgeable and very kind

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Brian. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW

Rated 5 out of 5 stars

Local and excellent quality.

A quick and through hearing test/servicing of my aids. The friendly manner of Philip made it easy.
The receptionist was friendly and efficient
The ability to drop in if I have a problem is an excellent customer service.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Pauline. We're so glad to hear that you had a positive experience with us in St Andrews.

Rated 5 out of 5 stars

Felt I was really listened to

Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up appointment, the audiologist, Sarah, took moulds and ordered smaller domes. These have yet to arrive, but I am hopeful!

27 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth - and we're looking forward to seeing you back in clinic shortly. ^CW

Rated 5 out of 5 stars

My appointment was made for my…

My appointment was made for my convenience.
The appointment lasted all of 5 minutes.
If I had read the instructions on how to connect my phone to my hearing aids the appointment wouldn't have been needed.
I was seen by an audiologist on the time appointed. Great service.

27 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels and that we managed to get you reconnected promptly. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Thank you for prompt help

The staff at the Galashiels branch of House of Hearing are always friendly, welcoming and efficient. I left my Sound Clip with them one afternoon, and was offered an appointment the following day to reacquaint it with my hearing aids, and to remind me how to use it. That was very helpful and reassuring.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Anne. We're so glad to hear that you had a positive experience with us in Galashiels and that you enjoyed your SoundClip demo. Please do pop in or give us a call if there is anything else we can do to help. ^CW

Rated 5 out of 5 stars

I was welcomed at reception and taken…

I was welcomed at reception and taken straight to a treatment room. The clinician was very professional, polite and thorough, explaining everything that she was doing.

27 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Nicholas. We're so glad to hear that you had a positive experience with us in St Andrews. ^CW

Rated 5 out of 5 stars

At my initial appointment I was greeted…

At my initial appointment I was greeted with a very friendly and professional service. The hearing improved immediately, however I have been invited back to make doubly sure that my right ear has fully cleared. Completely satisfied - thank you.

2 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so happy to hear that you had a positive experience with the team in St Andrews and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

First Class Service

Excellent service. Very professional staff. The whole process was explained in advance which put me at ease. All my questions were answered thoroughly and I highly recommend House of Hearing in East Kilbride.

3 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, David. We're so glad to hear you had a positive experience with us in the East Kilbride clinic and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

The staff at the Edinburgh HoH are…

The staff at the Edinburgh HoH are fantastic. They are helpful, kind and patient.

18 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Lindsey. We're glad to hear you had a positive experience with the team in Edinburgh and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Would totally recommend

Seen promptly by friendly professional clinician. Reviewed and amended my hearing and aids. I would trust my treatment 100%

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with the team in Morpeth and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Gavin was first class

Gavin was first class

3 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Tom. We're happy to hear that you had a positive experience with Gavin and the team in Hamilton and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

I cannot speak Highly enough about the…

I cannot speak Highly enough about the Staff in Hamilton,
They are so Professional, Knowledgeable and put me at ease from the moment I entered the Clinic .
Special mention to Gavin for talking me through all aspects of the process in a Calm and Reassuring manner .
Thank you 💙

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Elaine. We're so glad to hear you had a positive experience with Gavin and the team in Hamilton and we hope to see you back in clinic again soon. ^CW

Rated 4 out of 5 stars

Friendly welcoming and knowledgeable…

Friendly welcoming and knowledgeable staff

3 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Thomas. We're glad to hear you had a positive experience with us in Hamilton and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly. A real difference now that the wax has been removed. Highly recommended

3 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW

Rated 5 out of 5 stars

Excellent

Expertise, explanation, guidance on most suitable model. Ongoing care part of service.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad you had a positive experience with us in St Andrews. ^CW

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