House of Hearing Reviews 

463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and clear explanations, making them feel welcome and at ease during their visits. Many highlight the exceptional customer service, noting staff go above and beyond to provide support and address individual needs effectively. The service provided is frequently described as brilliant and effective, with people experiencing significant improvements in their hearing and daily lives. Reviewers appreciate the thorough and painless procedures, coupled with high-quality products and excellent aftercare, contributing to a first-class overall experience.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, care, and helpfulness of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the straightforward and... See more

Product

Reviewers express satisfaction with the product, particularly hearing aids, noting significant improvements... See more

User experience

Customers had positive experiences with the user experience, with many describing the procedures as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received. Booking an appointment was easy & I am so glad I did. The staff were al... See more


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(463)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Dysfunctional hearing aids

Unfortunately the very expensive hearing aids you have supplied simply do not work to the point where I cannot use them as the sound is so distorted that I cannot understand anything that is said. This is very disappointing and particularly so because I am now at home in Spain and do not return to Edinburgh until October. I am desperately keen to have functioning hearing aids and hope that when I return to Edinburgh you will be able to provide this service as you have promised.

6 June 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your feedback, Stephen. Of course, we are always available to make complementary adjustments to your hearing aids, but we appreciate that not having direct access to the clinic at this time is upsetting. Please do book in to see us upon your return and we will be happy to adjust your hearing aids and troubleshoot any other issues you are having with them. ^CW

Rated 5 out of 5 stars

Very helpful and clear explanations for…

Very helpful and clear explanations for how to use the hearing aid. Kyle has a lovely manner and is able to answer all my questions. I would highly recommend House of hearing, St Andrews

29 May 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Louise. We'll be sure to pass your kind words on to Kyle. ^CW

Rated 5 out of 5 stars

Robbie the Audiologist very carefully explained.

Robbie the Audiologist very carefully explained,once more,how to change filters and why I should be wearing my hearing aids longer.
He also showed me,again,how to use my phone with them.

6 June 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Derek! I'm glad we were able to offer you the right level of support. ^CW

Rated 5 out of 5 stars

Couldn't be happier with my new hearing aid

Couldn't be happier with my new hearing aid!
Went through lots of settings and fittings and tried a couple brands, nothing was too much trouble.
Perfect fit, perfect settings and David really went out of his way to make sure everything was perfect for me.

28 April 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Doug. We're glad we were able to find the right hearing solution for you. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Left ear was blocked

Left ear was blocked and called them to get an appointment and got an appointment that day as a cancellation. The receptionist was very nice and Mara who did my ears was very helpful and nice as well. Really helpful and got my ears done in 15 minutes which was good. I Usually go once a year. Would recommend. Keith

5 May 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your review, Keith. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

The perfect audiologist!

I never used to looked forward to audiology appointments before, but I genuinely look forward to my appointments with Daniel because, as a hearing aid user himself, he totally 'gets it'. His personal experience coupled with his expert knowledge makes him the perfect audiologist!

11 April 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thanks for your review, Angie. I'm glad to hear that Daniel was able to offer you the right support. We look forward to seeing you again soon! ^CW

Rated 5 out of 5 stars

Very friendly professional staff

Very friendly professional staff.
Top of the range equipment for testing and explaining what is going on with all the hearing mechanisms.

4 April 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Cat! ^CW

Rated 5 out of 5 stars

Very thorough annual hearing check

Very thorough annual hearing check and test. Improved my existing hearing aids immensely. We were very pleased with Ashley our new audiologist who explained everything clearly and was very professional.

25 March 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, David. I'm glad to hear that Ashley was able to offer you the right support. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service Ashley at House of Hearing is an…

Ashley at House of Hearing is an excellent practitioner. I’m very happy with my aids and all was explained very clearly and in a very professional manner. I thoroughly recommend and cannot fault the service provided.

5 March 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your review. We'll be sure to pass it on to Ashley! ^CW

Rated 5 out of 5 stars

We have been clients for many years and…

We have been clients for many years and have advised family to go. Excellent service, knowledge, helpfulness and great value for money. As a health professional I couldn’t recommend them more highly.

11 February 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Charles! ^CW

Rated 5 out of 5 stars

Excellent service

I have been a patient at Hearing Matters for over 30 years. My recent appointment was at the Knutsford clinic where I met Lee for the first time. He listened very carefully to my experience with my hearing aids and took a detailed history. He then gave me a hearing test and tested my hearing aids as I felt they were no longer working as well as they used to.
Lee suggested I try some new aids for a week, and then decide if they are an improvement.

Lee was very friendly and professional. He spent a long time listening to me. I would recommend Lee and Hearing Matters unreservedly to any one having trouble with their hearing.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Impressive service

I have been highly impressed by the service from Dove. From the first evaluative meeting through the three subsequent appointments, namely fitting, tuning and then retuning, the audiologist has been highly professional, purposeful and friendly and the outcome is most satisfactory. It is the care and time given to fine tuning the devices which makes all the difference.

21 November 2024
Unprompted review

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