Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
I was informed of House of Hearing in Ashton by a close friend who was very pleased with the help he had received. Booking an appointment was easy & I am so glad I did. The staff were al... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
I have been a patient at Hearing Matters for over 30 years. My recent appointment was at the Knutsford clinic where I met Lee for the first time. He listened very carefully to my experience with my hearing aids and took a detailed history. He then gave me a hearing test and tested my hearing aids as I felt they were no longer working as well as they used to.
Lee suggested I try some new aids for a week, and then decide if they are an improvement.
Lee was very friendly and professional. He spent a long time listening to me. I would recommend Lee and Hearing Matters unreservedly to any one having trouble with their hearing.
21 January 2025
Unprompted review
Excellent service
Excellent service, Ashley was brilliant nothing was to much trouble. Would certainly recommend
17 January 2025
Unprompted review
Impressive service
I have been highly impressed by the service from Dove. From the first evaluative meeting through the three subsequent appointments, namely fitting, tuning and then retuning, the audiologist has been highly professional, purposeful and friendly and the outcome is most satisfactory. It is the care and time given to fine tuning the devices which makes all the difference.
21 November 2024
Unprompted review
Excellent care and attention.
Excellent care and attention.
Pleasant environment and staff.
2 December 2024
Reply from House of Hearing
Thank you, Marjorie! ^CW
Reply from House of Hearing
Thank you, Jill! ^CW
Reply from House of Hearing
Thank you, Sandra! ^CW
Reply from House of Hearing
Thank you for your kind review. We look forward to seeing you in clinic again soon! ^CW
Great experience and I can hear again
14 November 2024
Reply from House of Hearing
That's lovely to hear - I'm glad that we were able to offer you the right support. We look forward to seeing you in clinic again soon! ^CW
Excellent and professional consultation…
Excellent and professional consultation
I did not feel pressured into making any decisions right away I was given time to answer questions I haven't yet decided the way forward but I would certainly reccomend your services
11 November 2024
Reply from House of Hearing
Thank you for your review, Alan. We're here whenever you need us and we look forward to seeing you again soon. ^CW
Had really stubborn ear wax ,had to…
Had really stubborn ear wax ,had to visit twice but on second attempt they tried everything until finally getting it nice and clear
19 November 2024
Reply from House of Hearing
That's great to hear, Russell. We're glad we could help and we look forward to seeing you again soon. ^CW
The lady that attended to me was…
The lady that attended to me was excellent and thorough.
28 October 2024
Reply from House of Hearing
Thank you for your kind review, Kathleen. ^CW
satisfied customer
Having moved this year to the Scottish Borders, with all the changes that that involves, it was such a relief to find that I would receive the same reliable service and level of expertise from my new audiologist and staff as I had in Cheshire, and with no additional expenses.
28 October 2024
Reply from House of Hearing
That's wonderful to hear, Jenny. We're here any time you need us! ^CW
Excellent premisesVey clean and smart
Excellent premises. Very helpful staff. Lady who cleaned my ears was very nice.
15 November 2024
Reply from House of Hearing
Thank you for your lovely review, Stewart! ^CW
put at ease and everything explained
4 November 2024
Reply from House of Hearing
Thank you for your review, Alistair! ^CW
Ear syringe
My elderly mother was unable to hear and was on a waiting list for months, Thankfully she got an appointment with house of hearing, Edinburgh. The lady who treated my mother was so helpful, she explained everything in detail which was helpful. The procedure went well and my mum can now hear again. I can’t thank house of hearing enough. Their service was excellent.
31 October 2024
Reply from House of Hearing
Thank you for your wonderful review, Fran. We're so glad to hear that we were able to support your mother and that we could bring her some much needed relief. Please do give us a call or pop in whenever you need to book a future appointment and we'll be glad to get you booked in. ^CW
Very good service
Very good service. Bev explained everything well and my treatment was comfortable and efficient. Thank you.
11 November 2024
Reply from House of Hearing
Thank you for your kind review, Jan. ^CW
I found staff helpful and efficient
24 October 2024
Reply from House of Hearing
Thank you for your review. ^CW
Sarah was lovely
Sarah was lovely. Really reassuring as I was quite nervous. Kept me calm and informed for the duration of our appointment. Would highly recommend.
26 October 2024
Reply from House of Hearing
Thank you for your kind review. We're glad you were able to find the right level of support with us. ^CW
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