Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more
Company replied
Good communication. Terrible shipping tracking. The app makes you ship and does not share your package
Company replied
I received the wrong item but I want to thank customer support for their help with returning the item. I really appreciate how smoothly everything was handled. The service was excellent, and I’m... See more
4.4
Excellent
190 reviews
Asks customers to review
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Replied to 88% of negative reviews
Typically replies within 1 week
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Such a great company to deal with
Such a great company to deal with, the furniture we ordered exceeded our expectations. The quality of the product plus, speed of delivery was excellent. Would definitely use again.
11 November 2025
Unprompted review
The Staff is the Difference
The sales staff, customer service was second to none. There was a mistake in ordering, of which was of my own doing, but the staff went out of their way to assist. I am pleased to highly recommend House of Isabella.
14 November 2025
Unprompted review
The order was duplicated partly due to…
The order was duplicated partly due to automated reminder and email delay. We tried to cancel the duplication. This was an an extremely frustrating experience communication only by email no phone. We told by email eventually that the duplication could not be stopped.
Sent from Victoria but has to be returned to Western Australia??? No refund only a credit voucher. You just make it all to hard.
Abo
23 September 2025
Terrible delivery service
Terrible delivery service
Making really trouble for customer without any comensation as complanation.
22 September 2025
Reply from House of Isabella
Hi Dennis,
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
We’re genuinely sorry for the inconvenience caused by the delivery process. Please know that your order was dispatched on time from our warehouse, and we did everything possible on our end to ensure a smooth and timely delivery. Unfortunately, once the items are with the courier, we have no control over their handling or scheduling. In this case, the courier misplaced one of the packages included in your shipment, which caused the delay.
Aside from that particular shipment, the rest of your order was delivered on time and within the expected delivery timeframe. Throughout the process, we stayed in close communication with you, following up with the courier and providing updates as soon as we received them.
We completely understand how frustrating this must have been, and we sincerely regret that this situation impacted your experience. It’s also worth noting that a discount was provided before you placed your order as a gesture of goodwill and appreciation for your support.
We always strive to go above and beyond for our customers, even when issues occur outside of our control. We truly hope you might reconsider your review, as your feedback has a great impact on our small business. We genuinely care about our customers and always do our best to assist in every way we can.
The tree of life is just a beautiful…
The tree of life is just a beautiful product, I am very happy that I have chosen your company.
Kind regards
Brigitte
11 September 2025
A Satisfactory Purchase
I had been looking for a particular product and I fortunately found what suited me on House of Isabelle web site. I was pleased with the price and happy with the product when it arrived. There were problems with the delivery and the product arrived safely with no damage.
19 August 2025
So happy with the plant hangers!
So happy with the plant hanger that I’ve bought and they arrived really quickly which was a huge relief! Would definitely recommend and purchase again from the house of Isabella
6 August 2025
Clear communication and always…
Clear communication and always responded to my questions.
17 July 2025
ordered 3 black garden pots
ordered 3 black garden pots
I received one pot damaged it was not wrapped properly.
Very disappointed
Will not order again
14 July 2025
Reply from House of Isabella
Hi Maria,
We are very sorry to hear about the damaged pot and sincerely apologise for the disappointment this has caused. Since receiving your email on July 28, we’ve been trying to reach out to assist you.
Could you please respond to this email with photos of the damaged item? Once we receive the photos, we’ll be more than happy to assist you and escalate the matter to our warehouse team so a replacement or solution can be arranged as soon as possible.
Thank you for your support.
Beautiful lamps
Beautiful lamps! Shipped and arrived so quickly. Thank you for the amazing service!
11 August 2025
Unprompted review
Fantastic
Fantastic. So far we are very happy with our purchase and will continue to look for more items in the future
31 July 2025
Unprompted review
The service made the difference
The service made the difference. Thank you to Jenny who went above and beyond - outstanding service and I would not hesitate to use HoI again.
4 August 2025
Unprompted review
Best online experience
I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, one of the best online experiences I’ve had!
17 July 2025
Unprompted review
Love the bench
Love the bench, it's fab. They were great with communicating when it was delayed, which was no issue for me :)
13 June 2025
Quick Delivery
18 June 2025
Service? Only the best! Not to mention the product too!!
The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came through which may have been up to 8 weeks. A week later stock arrived and we had our stools a few days after this notice. The stools are stunning, sturdy and came assembled. Shipping was quick considering their sheer size! Customer support team were considerate in informing us every moment there were changes. Absolutely love the product and the service was far superior than any other furniture store we’ve dealt with. Well done everyone! So worth the wait and we’ll buy again if we fall in love with any other products. 🥰
9 July 2025
Unprompted review
The customer service was great
The customer service was great. Prompt delivery too.
I ordered large Pinocchio and it arrived broken.
I contacted them and they immediately sent me a replacement
10 June 2025
I have requested something 10 times. No response. No phone number either
I honestly can’t believe this company. I had something in my cart that was not meant to be on my order. It went through. I have sent them over 10 emails asking them to cancel the item. They won’t respond. It’s got to the point I am going to cancel my whole order. It’s caused me so much hassle and time. I don’t do business with negative people. I don’t want their items in my home. If they can not respond to me. What does that say. They are just going to deliver it and expect me to pay all the expense in returning a large item that a mistake was made on. Which I have told them about 10 times. They have no phone number. They changed over one of my items and expected me just to accept it. Yet won’t respond to me. It’s double standards. Unbelievable. Shocking. They think they are high end. There joking.
Little update. They delivered everything. Blocked me into my apartment. Now 17 July. Have had to cancel everything. Can’t even let clients or take my dog for a walk. Totally blocked in. Still can’t contact them by phone. They don’t seem to see the problem.
29 June 2025
Unprompted review
Reply from House of Isabella
HI Daisy,
Thank you so much for taking the time to leave a review. We’re genuinely sorry to hear that your experience has been frustrating — that’s certainly not what we want for any of our customers. Please know that we truly value your feedback and take all concerns seriously.
We’ve looked into your communication with our team and can confirm that we responded to every email you sent, each within 24 hours. Our support team is available nearly 20 hours a day via email and live chat, and we always aim to assist our customers as promptly and helpfully as possible.
When we received your request to cancel the item, the order had unfortunately already been dispatched. We informed you of this immediately and provided details of our returns policy, which you kindly acknowledged. Once an item has left our warehouse, we are unable to stop the delivery mid-transit — something we completely understand can be frustrating in these situations.
We would also like to clarify that we have no access to or control over what is placed in a customer's cart. Checkout is only completed by the customer themselves, and nothing is processed on our end until the order has been placed and paid for.
Additionally, no changes or substitutions were made to your order. All items you placed through checkout were in stock at the time and processed automatically through our system. Any changes to orders are always communicated in advance, but in this case, everything was dispatched exactly as ordered.
We genuinely tried our best to assist with your return. While change-of-mind returns usually require the customer to arrange the return, we made an exception in your case and organised collection for the two large items to support you. We also escalated your request with our courier partner in hopes of securing an earlier collection. While courier availability is outside our control, we can confirm that the collection was successfully completed.
We sincerely regret any inconvenience this caused you and want to thank you again for your patience throughout. We’re always here to help and remain committed to providing the best possible service to all our customers.
If there’s anything further we can assist you with, please don’t hesitate to get in touch with us directly.
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