House of Isabella Reviews 

191
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, noting that items are exactly as described and often exceed expectations. Many consumers highlight the excellent and fast delivery, with products arriving promptly and in good condition. The service is consistently described as amazing, with people appreciating the easy ordering process and helpful assistance. However, some customers also noted issues with delivery, including delays, poor tracking, or complicated processes requiring presence for long periods. A few other people also felt that products occasionally arrived damaged, though replacements were sometimes provided quickly.

What people talk about most

Product

Clients share positive opinions on product quality, value, and appearance, with many expressing happiness... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and swift delivery times,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Users describe positive interactions with order, with many reviewers finding the online purchase process... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the support received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more

Rated 4 out of 5 stars

The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more

Company replied

Rated 4 out of 5 stars

Good communication. Terrible shipping tracking. The app makes you ship and does not share your package

Company replied

Rated 5 out of 5 stars

Very easy dealing , small error in communication caused by myself leaving/adding letters to my email address . This was sorted quickly as was the delivery , few days and coffee table and counter stool... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(191)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Have sent 4 emails with no response

Have sent 4 emails with no response !
Cannot source a globe to suit the light purchased

3 February 2026
House of Isabella logo

Reply from House of Isabella

Hi Ryan,

Thank you for your review. We’re sorry to hear about your frustration.

We did respond to your enquiry on February 11, 2026 regarding the light and the globe required for it. It’s possible our reply may have gone to your spam/junk folder.

To make sure you receive the information, we have just resent the same email to you again today with the details about the globe suitable for your light.

Please check your inbox (and spam folder just in case), and if you still can’t see it, feel free to reply directly to the email and we’ll be happy to assist further.

Rated 5 out of 5 stars

I love everything I buy here

I love everything I buy here. Mostly I come for home deco stuff, and the occasional gift. I'm always happy with my puchase. I also love their newsletters as they are always on trend.

17 March 2025
Rated 5 out of 5 stars

Love my Charlotte Rattan kitchen stools & the price!

I found the exact kitchen stool I was looking for at House of Isabella and at a wonderful price compared to other furniture retailers. Ordering through their website was easy, they were delivered in perfect condition and so easy to put together. So very happy with my purchase.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I can honestly say what you see is…

I can honestly say what you see is actual representation of what you get …. Good quality furnitures and you can rest assured you get immediate assistance if anything goes wrong which one out of 4 of my bar stool did have a manufacturing defect and I took pictures and sent to them in an email detailing everything concerned and they investigated and confirm the fault and I received a replacement within a couple of weeks. Peace of mind when you get good service and prompt response. I will be ordering from them again for sure.

8 December 2025
Rated 5 out of 5 stars

Great service

I received the wrong item but I want to thank customer support for their help with returning the item. I really appreciate how smoothly everything was handled.

The service was excellent, and I’m very satisfied with the support I received.

Thanks again for your assistance.

14 November 2025
Rated 5 out of 5 stars

Low anxiety dealing

Very easy dealing , small error in communication caused by myself leaving/adding letters to my email address . This was sorted quickly as was the delivery , few days and coffee table and counter stool slip ons arrived then same day the four door louvre buffet was delivered by a more than helpful driver so yes order with confidence

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Cheaply made furniture but good customer service

Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing back and forth with was extremely helpful and patient. She was always so lovely and easy to deal with. She is the only reason why I have given this company 4 stars. In terms of the furniture, I’d say it’s cheap.

12 November 2025
Rated 5 out of 5 stars

Trustworthy Site

It did take a bit of time to resolve my issue with some damage to a delivered product. But Jenny got me through it and i was give reasonable options to deal with the issue.
Well done Jenny.

7 December 2025
Rated 5 out of 5 stars

Happy Customer …

Could not be happier with my bar stools from House of Isabella. There was a delay with delivery but great communication and updates made it worth the wait. Great quality and exactly as described.

24 November 2025
Unprompted review

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