I have been their service user At first I was not patient But the operation team attended to me through all the steps of the way. It is a collective efforts. Sunitha treated my case file. She w... See more
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Reviews shaping this summary
I am writing to inform all of you about our recent experience with the visa application process for Canada. My family and I, comprising four members, submitted our applications along with th... See more
House of tours team specifically Emy & Nijisha are very supportive in terms of visa service . Many thanks!
My family’s canada visa Application is approved, Mrs Hema did the all process very quickly and got the approval in 12days also Mr Melvin give Quick Response for all my queries really appreciate and th... See more
Company details
Information provided by various external sources
Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!
Contact info
E307, 3rd Floor, Block E,Al Shoala building,Port Saeed, Dubai, U.A.E.
- 503413901
- holidays1@houseoftours.com
- houseoftours.com
4.5
Excellent
212 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and responsive team
Very professional and responsive team, especially Akhil Jose who planned the whole trip in less that 24 hrs, also the tour guide and driver Nini and Z in Georgia were amazing and dedicated which made us feel home.
Also the hotel staff Vladimir was very welcoming.
Thank you for such a great experience, will definitely plan our future trips with House of Tours
3 June 2022
Unprompted review
Reply from houseoftours.com
Thank you for such Kind words, Our effort are to make sure we provide good experience to our customer. Please feel free to contact us regarding any concern in future as we will be more than happy to assist you with any Tourist Visa or Tour package concern
In April 2022 I travelled to georgia
In April 2022, I travelled to Georgia with houseoftours.com.
One of the best experiences we had, everything was well organised. We had a wonderful time with Mr. Gela and Ms. Nina as our tour guides. These five days will be one of our most memorable time in our lives!
Thank you to Mr.Anoop at House of Tours for making everything possible.
Until next time!
2 June 2022
Unprompted review
Reply from houseoftours.com
Thank you for such Kind words, Our effort are to make sure we provide good experience to our customer. Please feel free to contact us regarding any concern in future as we will be more than happy to assist you with any Tourist Visa or Tour package concern
It was an incredible trip arranged by…
It was an incredible trip arranged by House of tours to Tbilisi,Georgia.
When we arrived at the airport, the chauffeur greeted us and assisted us in exchanging currencies and obtaining a local SIM card, after which he immediately drove us to the hotel. It was elegantly set up, and the staff at the Marrion Hotel was polite and humble. The pleasant drivers and guide made the journey enjoyable.
Highly recommended travel agency!
26 May 2022
Unprompted review
Reply from houseoftours.com
Thank you so much, Abdul Fathah! ✈️
That sounds like the kind of start every trip dreams of - greeted with a smile, sorted with a SIM, and straight into comfort at a well-set hotel. We’re thrilled you had a smooth and memorable experience in Tbilisi.
Marrion Hotel and our local crew clearly delivered, and your words will mean a lot to them too. Here's to more trips where everything just clicks. We’d love to help you plan the next one!
- Team House of Tours 💙
They did an excellent job planning my…
They did an excellent job planning my and a friend's journey to Georgia. I had a fantastic trip and would encourage everyone to go through them. Everything from our accommodations to our tour guide and transportation was meticulously planned. Thank you very much to the team who assisted us throughout this process:)
26 May 2022
Unprompted review
Trip to Armenia!!!!
Our Armenia trip was from October 13 to 16, and it was a blast! Thank you so much to Webster for his assistance, as well as Anika and Naz, and especially to our wonderful driver, Mr. Hrach! Thank you so much! We'll definitely use your help again on our next trip!
26 May 2022
Unprompted review
Reply from houseoftours.com
Thank you so much, Athira! ✨
Webster, Anika, Naz, and Mr. Hrach will be thrilled to hear this - sounds like you had one unforgettable adventure in Armenia! From mountain views to good vibes, we’re so glad we could be part of it.
We'll be right here, ready to plan your next escape. Where to next? 😊✈️
- Team House of Tours 💙
Thank you so much House Of Tours an amazing experience in Georgia
Thank you so much House Of Tours for your support. We had an amazing experience in Georgia. Great Service with Excellent Customer Support .Their Tours were well organized and the hotels were located in the prime locations. We are looking forward to plan our next vacation with houseoftours
26 May 2022
Unprompted review
Reply from houseoftours.com
Thank you so much for the lovely words - even if it's from 2022, it still means the world to us today! Georgia is one of those places that sticks with you, and we’re thrilled to have played a small part in making it special.
Glad you loved the service, the hotels, and the overall experience. We’re already looking forward to helping you plan that next vacation - whenever you're ready, we'll be here with more great memories waiting to happen.
Warm wishes from the entire House of Tours family 🌍✈️💙
Amazing service and hospitality
Amazing service and hospitality. Highly recommended. Keep up the good work.
26 May 2022
Unprompted review
Reply from houseoftours.com
Thank you so much, Agnesh! 🙌
Short, sweet, and straight to the heart - just the way we like it. We’ll keep raising the bar and making sure every trip and service feels just as smooth and memorable.
Here’s to more adventures together. Cheers from the whole House of Tours crew! 🌍✈️
Worst ever experience
Worst ever experience, bunch of frauds, will take the money in seconds and wont do any process, applied for visa and they dont even bother to answer the call or even answered they will tell the person who is in charge of my file is not well or on vacation... waited more than months to get the reply mean time i got the process done my self
18 May 2022
Unprompted review
Reply from houseoftours.com
Hi AJ!
We’re not going to sugarcoat this, your experience sounds absolutely frustrating, and you had every right to expect better. Delayed responses, agent runarounds, and silence after payment? That’s not just bad service, that’s unacceptable.
This review is a reflection of what used to go wrong. Since then, we’ve rebuilt our processes to avoid exactly this kind of fallout - tighter timelines, case tracking, and no more vanishing acts by the person “handling your file.”
While we can’t undo your experience, we genuinely appreciate that you’ve called it out. It’s helped push us to be better.
Pathetic Service
The agents are least bothered once they get their payment. No one is even answering calls or returning calls for the services.
Do not approach the Agency for any type of Visa application as we are stuck with US visa application.
I'm specifically writing about the ALUVA, Cochin Branch in the state of Kerala, India.
13 May 2022
Unprompted review
Reply from houseoftours.com
Hi Santhi,
Thank you for calling this out. We understand how frustrating that silence must’ve felt - especially when it's about something as critical as a US visa. Back in March 2022, there were clear gaps in how some of our regional branches operated, and we take full responsibility for that.
Since then, we’ve restructured key teams, especially in Kerala, with stronger accountability and centralized support. Your feedback, though painful to read, has played a part in shaping that. We hope to earn back your trust someday.
Very bad experience(Amjad & Sandy)
Very bad experience(Amjad & Sandy). They are not replying after getting money . They didn’t apply online just ask me to fill form myself and again asking for money on there website not on Goverment portal . This is very clear that the are fraud .
8 May 2022
Unprompted review
Reply from houseoftours.com
Hi Umesh,
We’re genuinely sorry this was your experience back in 2022. If someone felt abandoned or misled, that’s a red flag and we’ve taken such feedback seriously.
Since then, a lot has changed. We’ve overhauled our team structures, application workflows, and customer communication standards - precisely because experiences like yours showed us what not to do.
Thank you for being honest, it pushed us to get better.
This Company is unprofessional
This Company is unprofessional, fraud and possibly should be reported for their dubious ways. Never waste your money on this bunch of scammers.
I learned a lesson please I repeat never give them your money.
And if you do don’t expect a refund. As they will rudely tell you in your face that they wouldn’t refund you.
24 April 2022
Unprompted review
Reply from houseoftours.com
Hi Jay,
We hear you and while this review is from 2022, the frustration in your words is still valid. What you experienced was far from what we aim to deliver, and we truly regret that it happened.
Since then, we’ve rebuilt a lot, from how we communicate refunds to how we train our teams and review every customer interaction. We know it doesn’t change your experience, but it has shaped ours.
Appreciate your honesty and feedback like this is exactly what pushed us to grow.
Your agent anjitha does not know what…
Your agent anjitha does not know what she is doing!!! Stupid!! I got my Schengen visa and USA visa by myself before. I trust your company so I applied my visa to you. I thought I’m gonna have a less hassle but from the start there was no proper coordination. And my greece visa got rejected the reason is they called the hotel and there’s no name under my booking. When I was the one doing for the Schengen visa and USA Visa, I booked through booking.com too, confirmed booking free cancellation. I WILL NEVER RECOMMEND HOUSE OF TOURS TO ANY OF MY FRIENDS!! YOU ARE JUST RIPPING OFF MONEY!!! You don’t really do your work by heart!!!! Next time I will do my visa application by myself!!!
If the reason was insufficient balance or they thought I will not come back in bahrain, I will accept that.
But the reason my hotel is not confirmed, that is your agent mistake!!! You need to refund me!!!
DO NOT USE THIS AGENCY!!!
22 April 2022
Unprompted review
Reply from houseoftours.com
Hi Kathrine,
We understand your frustration, and you're absolutely right - what happened shouldn’t have. That was a mistake on our part, and while this review is from a while ago, we’ve made major changes since then to avoid situations like this.
We’re not perfect, but we’ve learned a lot - better verification processes, stronger coordination, and clearer accountability across teams. We're genuinely sorry you had to go through this.
Appreciate the feedback - it’s reviews like yours that helped us to improve.
DO NOT DO IT
They don’t know what they’re doing and they’re wasting your time . Please do not hire them to get any visas or tourist tours . I pointed some mistakes they did in my application and they still ignored it . And when you call them all you get on the phone is some unqualified indians with a very bad english talking none sense to you
19 April 2022
Unprompted review
Reply from houseoftours.com
Hi Zouhair,
This experience sounds completely off from the standards we aim to deliver. We’re not here to make excuses, just want to acknowledge that things clearly didn’t go right for you.
Since 2022, a lot has changed internally - stronger processes, stricter documentation checks, and better communication protocols. While we can’t undo your frustration, we’ve taken your feedback seriously to ensure others don’t go through the same.
Thanks for calling it out - criticism like this forces us to fix what’s broken.
Do not used this company
If i could give less of a score i would. This company took my money to ptocess a british visa and messed up the details so many times. On the day of the interview we were given bad info aboit the process and ended up cancelling the process. Still fighting to get the money back
10 March 2022
Unprompted review
Reply from houseoftours.com
Hi Paul,
We’re genuinely sorry to hear how things turned out back in 2022. No excuses, mistakes during such an important process like a visa application are unacceptable, and the last thing we want is for someone to feel misled or unsupported.
Since then, a lot has changed at House of Tours. We’ve overhauled our documentation process, added stricter quality checks, and ensured every applicant receives accurate, timely updates. That being said, if you’re still struggling with an unresolved refund or issue, we absolutely want to look into it - no matter how long it’s been.
Please reach out to us directly at feedback@houseoftours.com with your case ID or contact details, and we’ll make sure it gets the attention it deserves.
Thanks for highlighting this - it’s feedback like yours that drives real change.
- Team House of Tours
Thank you houseoftours
Thank you houseoftours, most especially to Webster and Sibi who helped me along the way to process my US visa! It was a great success!
22 February 2022
Unprompted review
Reply from houseoftours.com
Love to hear this, Myra! 🎉
Thank you so much for the shoutout! Webster and Sibi will be thrilled to know they played a part in making your US visa journey a smooth success. It's stories like yours that keep our team motivated and smiling (and maybe even doing a little happy dance 🕺).
Wishing you amazing adventures ahead and remember, the next one’s just a call away!
- Team House of Tours ✈️💙
Seems fraud
Seems fraud , and i will not change review till i get any result.
4 February 2022
Unprompted review
Reply from houseoftours.com
Hi Rizvi,
We hear you. If you feel something went wrong, it’s absolutely your right to speak up and it’s our responsibility to look into it.
We’d appreciate the chance to resolve this properly. Just drop us a message with your case details and we’ll investigate it with priority. Your trust matters more to us than just a star rating.
Let’s fix this, not fight it.
- Team House of Tours
Please do not trust House of Tours
Please do not trust House of Tours. We just got ditched by them for a Schengen Visa. They're just like any other fraud immigration consultants. DO NOT TRUST THEM. Pay them when you get the visa or else you're just wasting your time and money. World class liars from Kerala are working with House of Tours.
27 January 2022
Unprompted review
Reply from houseoftours.com
Hi Giya,
We’re genuinely sorry to hear that your experience didn’t meet expectations. Visa processes can be complex and unpredictable, but we take full responsibility if we fell short in communication or support on our part.
That said, we do not condone or tolerate the use of racial or regional stereotypes. Our team is made up of individuals from diverse backgrounds who work hard every day to assist customers across the globe. Constructive criticism is always welcome - but personal attacks are not okay.
We’d still like to investigate what went wrong in your case and see if there’s anything we can do to make it right. Please feel free to DM or email us directly.
- Team House of Tours
the worst tour group ever i have seen
the worst tour group ever i have seen. Better to go some other who have refund policy for unussed vouchesr unfortunately due to some problem i cancell my tour before a week and they havent give me my money back so pathetic
19 September 2021
Unprompted review
Reply from houseoftours.com
Hi Syed,
We’re really sorry to hear about your past experience, and we completely understand how frustrating that must have felt back then.
A lot has changed since 2021 - especially around our refund policies, escalation process, and how we handle cancellations. We've made some big internal changes to avoid situations like this and to make our terms more transparent upfront.
If you’re ever open to giving us a second chance, we’d love to show you how different things are now.
- Team House of Tours 🌍
They helped me a lot to get my UK…
They helped me a lot to get my UK tourist visa. I was trying for it from some long time but these guys made it simple for me. Special thanks to Krish who always cleared my doubts and helped me with my documents and other things.
11 March 2020
Reply from houseoftours.com
Hi Alfred,
Thank you so much for the kind words! Getting that UK tourist visa can feel like climbing a mountain blindfolded, we’re so glad we could be your guide and make it simple.
Krish will be thrilled to hear your shout-out. He’s a bit of a visa whisperer, honestly.
Wishing you an incredible trip to the UK and if you ever need us again, we’re just a message away!
- Team House of Tours✈️
Thank you houseoftours for the best…
Thank you houseoftours for the best experience we had in Amsterdam. From the start to till the end of the trip, we never had any issues or delay or waiting... 5 stars from me for the best vacation till date All the best
28 February 2020
Reply from houseoftours.com
Thank you so much, Zara! 🌟
Amsterdam is magical, but hearing that everything went smooth from start to finish — that’s the real win for us. No delays, no hiccups, just happy memories and stroopwafels!
Your 5-star love fuels the team to keep raising the bar. Until the next adventure - we’ll be here, ready to plan your next “best vacation” 😉
- Team House of Tours ✈️💙
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