House of Worktops Reviews 4,820

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 870 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting that worktops look great and are of excellent quality, often exceeding expectations. The ordering process is consistently described as easy and straightforward, with many appreciating the clear communication and helpful staff throughout the entire process. Delivery services are highlighted for being quick, efficient, and punctual, with drivers often noted for their helpfulness and politeness. However, some people experienced issues with product quality, receiving items that were damaged, shorter, thinner, or of inferior quality compared to samples. There were also occasional complaints about delivery problems, including missed deliveries, uncommunicated delays, or drivers behaving unprofessionally.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of the... See more

Product

Consumers find product to be positive, with many praising the quality, appearance, and value of worktops,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Customers consistently note positive experiences with quality, with many describing worktops as fantastic,... See more

Order

Clients share positive opinions on the ordering process, often describing it as easy, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more


Company details

  1. Kitchen supply shop
  2. Kitchen Furniture Shop

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic Experience

Such a genuine pleasure these days to deal with a Company that got everything right from order through to delivery. The end product looks great and I have made a considerable saving against showroom prices. I cannot recommend House of Worktops highly enough, well done to everyone!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. I ordered three worktop samples, they arrived the next day! I used the online bespoke design tool, which was very easy to navigate and ordered the worktops. I was astounded that they arrived within three days. The timing achieved for this service beats anything else out there by a country mile. And the worktops are great.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and great service

Excellent products and great service. Communication is always good particularly the live chat function. Today I was helped by Maithilee who answered all my questions immediately and in great detail. Would definitely recommend.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great response and informative

I had a very informative and very, very quick response not to mention in-depth detail regarding my initial product (worktops)
Thank you and well done.
Ian

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy service

Fast and easy service.
Efficient delivery and friend delivery team.
Big thanks to Ivo and Ivan for bringing the worktop in with friendly smiles :-)

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic worktops

Fantastic worktops, delivered very quickly and delivery men Ivo and Ivan were very friendly and helpful - highly recommended

29 April 2026
Unprompted review
Rated 5 out of 5 stars

As a trade i Use House of Worktops many…

As a trade i Use House of Worktops many times allredy , good quality products , delivery information exelent, delivery guys always superb . Will highly recomend them if you have any worktops to be done or need to buy thats the guys you want to use .ACJ Furniture

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, to date I have only requested samples. But the product looks amazing, the delivery was fast and being able to order a few samples, is wonderful.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Be on store whit the plans for give the…

Be on store whit the plans for give the order be well received the staff very friendly give different options and advice for different materials.
Order on Monday morning be delivered on Wednesday all cut to size very happy with this company very professional.
I will use again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

I ordered composite laminate worktops from them. I am so happy with the result! The whole process was easy and quick, from ordering the samples to design and delivery. They have great customer service, too. I can't recommend this company more. I will use them again if I design another kitchen.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, from Ellies incredible patience helping me to get the design right through to the workshops exact drawings and flexibility to the end product including delivery. Plus the added surprise of providing off cuts i can now turn in to shelves. I would absolutely recommend.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Needed a small unit top

Needed a small unit top - spoke with customer service who arranged a FedEx for the next day as needed it quick. Only problem was it arrived with 2 damaged corners - FedEx? Luckily the top is being reduced anyway

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor all round

I ordered 3 full stave deluxe worktops they were knotty, multicoloured and had 60mm wide planks, Terrible quality. I oiled them both sides twice using the Danish oil the website sells. A week later the worktops had cupped like a barrel so I phoned up asking for help and they said it’s my fault I should have used osmo and no replacement. So don’t waste your money buy quality ones off worktop express

27 April 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Dear Liam

Thank you for your feedback. We are sorry to hear your worktops have cupped; however, we must clarify some of the points you have raised in your review that do not match the correspondence you have had with us.

Timeline and Exposure: The cupping was reported by you four weeks after delivery not one week as your review suggests.

You used Liberon oil on your worktops, which is a product we neither sell nor recommend.

Quality Standards: Our Deluxe range is specifically selected for its natural character, including the knots and grain variations you mentioned. It is worth noting that no concerns were raised regarding the "quality" or appearance of the wood upon delivery; these issues were only cited after a replacement was declined due to the oiling methods used.

We stand by the quality of our timber when it is cared for according to our specialist instructions. While we cannot offer a replacement for issues caused by external factors and non-recommended treatments, we are happy to offer advice on how you might rectify the cupping through proper weighting and re-sealing with the correct products.

Best regards,

HoW

Rated 5 out of 5 stars

Amazing service

Amazing service - ordered on Thursday and delivered on Monday all cut and ready. We ordered samples first and they arrived the next day - definitely worth doing. Wish everything was this easy !

27 April 2026
Unprompted review

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