House of Worktops Reviews 4,809

What is being sent out as samples bears little resemblance to the product ultimately delivered. The sample we received was a 40mm prime oak worktop, and it was on that basis we made our decision to proceed. In reality, what arrived was shorter, thinner, and of noticeably inferior quality. To me, that constitutes a clear misrepresentation of the product.

To their credit, they have answered calls and engaged in discussion. They did eventually agree to send a replacement of suitable quality. However, on the eve of its delivery, even their own customer service representative deemed the replacement substandard and refused to dispatch it.

The result is that, over the course of more than a week, we have still not received what we ordered. They appear unable to supply the product as advertised, costing us valuable time in the installation of our new kitchen.

It is deeply disappointing when you set out to purchase something of quality, only to find the reality falls so far short. I did speak with a company director, who was apologetic, but the fact remains: they continue to market “premium” worktops while, by their own admission, having none of that standard available to supply.

This is not how I expect to be treated as a customer, nor is it how I would ever choose to conduct business. Apologies and explanations do not resolve the issue—they merely delay it.

PS: For further clarification: I bought 40mm x 620mm x 4M (I was offered as replacement and initially delivered) 38mm x 615mm x 4m

-What I bought and paid for wasn't available, distilling this issue to us rejecting 'Character' belittles the object of the complaint, namely it wouldn't fit neatly and was missold!

Great job by Ivo & Ivan delivering on schedule.

Delivery was on time , men were helpful , pleased with worktop

Onely ordered samples up tp now but they were delivered quickly

Extremely easy to use website and delivery was also unexpectedly fast! Others had quoted me up to 4-6 weeks for the worktop I wanted. I placed the order Friday afternoon and received the worktops early Monday morning.

Great product built to requirements and carefully delivered. A great experience

Amazing product. So happy with it. It looks so premium. The only reason I gave a 4. Was due to how it was packaged. More care could have been taken to protect the corners. But as we needed to trim it down slightly, it didn’t effect the job.

Arun was really helpful, answered all of my questions

Understood and responded with exactly the right amount of information for me- so helpful!

Excellent service - good communication and very quick delivery. Good quality worktop.

We ordered the Rustic Oak worktop and it was excellent. They send samples first which is so helpful. During the ordering process I found them so helpful and actually got direct ‘human’ ( not AI!) feedback
Delivery was on time and there is plenty of information leading up to the delivery so you can plan your day

I’ll definitely use them again and highly recommend them!

Prompt and efficient delivery. Worktops carried into the house and left where requested

Good communication on order and delivery updates on the day of delivery. Worktops still to be fitted but all looks good and we'll packaged.

Worktop was good quality and delivery was good, with live updates on where the delivery van was and the time it was due to arrive.

Great product, very helpful service, quick delivery and placed in the room of our choice.

We were after having our granite work surfaces cleaned up.

After a bit of research we had a conversation with HofW who popped over the look at the job. They offered advice and a reasonable quote. Even the decorator who was there at the time said he was impressed.

Prompt date and a great deal of time and effort taken to solve a stubborn stain problem (including remote advice for options).

Work looks great. Thank you.

Very happy with my small compact laminate worktop so far-so pleased I had it bespoke as I attempted to cut through a spare piece myself and it chipped and I made a mess (I am a very good at diy-fitted and cut my own thick stave wood worktop with ease-not this stuff though) so highly recommend getting it cut to your measurements. Fast delivery 😊

In general the product and the service was good. However, the really disappointing thing is that they obviously have poor quality control. This is because two of the three worktops had flaws in them due to what effectively were chips caused by poor or perhaps rushed cutting to size. One of the chips was on the underside of the polished edge cut out for the sink bowl, which fortunately could be hidden during installation, but the other was on the top of
the front edge, again on a polished edge that I had paid extra for. This second damage covered an area approx 60 mm x 3 mm and whilst not overtly obvious, it was not seen until the worktop was installed and the protective film removed.
In my opinion both flaws should have been spotted before the items were despatched - perhaps they were, and the company wasn't prepared to take the financial loss of redoing them!

Very smooth process, from agreeing requirements to supply, many thanks

I found the House of Worktops team really helpful and friendly. I needed to change my order the day before delivery due to fitters needing to amend bathroom design. The two members of staff I spoke to were friendly, accommodating and the worktops still arrived two days later.
Delivery itself was swift and efficient.
Yet to fit worktops, but they look great.
Thanks to all :-)