Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach, which contributes to an easy and efficient overall experience. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of some plans. A few people mentioned that certain plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. Additionally, some reviewers were not happy with customer service when issues arose after purchase, reporting unhelpful responses or an unwillingness to address concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the great selection of floor plans,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers found the website very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more

Company replied


Company details

  1. Blueprint service
  2. Architectural Designer
  3. Building design company
  4. Online marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The attention and responsiveness from…

The attention and responsiveness from Stacy was incredible. She listened to our request for modifications and immediately got back to us with a written quote that was spot on! The service was simply awesome!

11 March 2026
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Reply from Houseplans.com

Thank you so much for the wonderful review, Adrian! We’re thrilled to hear that Stacy provided such attentive and responsive service while helping with your modification request. Getting you clear information and accurate quotes quickly is exactly what we aim for. We’ll be sure to share your kind feedback with her. We truly appreciate your support!

Rated 5 out of 5 stars

Easy step by step

9 March 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you for the review Bruce! We are happy to hear that you found the process easy. Let us know if you need anything else.

Rated 5 out of 5 stars

Stacey was kind and knew what she was…

Stacey was kind and knew what she was doing.

6 March 2026
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Reply from Houseplans.com

Sheila, thank you for taking the time to leave a review! We’re so glad to hear that Stacey was helpful and knowledgeable while assisting you. We’ll be sure to pass along your kind words to her!

Rated 5 out of 5 stars

Martin

They helped change plans at reasonable price compared to what I expected

6 March 2026
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Reply from Houseplans.com

Martin, thank you for sharing your experience! We’re glad to hear the plan changes worked out and that the pricing was better than you expected. We are happy to help if you need anything else.

Rated 5 out of 5 stars

Your website makes ordering easy .

Your website makes ordering easy .

6 March 2026
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Reply from Houseplans.com

Hello Mark and thank you for the 5-Star review! We’re glad to hear the website made the ordering process simple and straightforward. We appreciate you choosing us.

Rated 5 out of 5 stars

A lot of great options!

A lot of great options!

6 March 2026
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Reply from Houseplans.com

Anthony, thanks so much for the great feedback! We’re happy to hear you found good options to choose from. Let us know if we can help with anything else!

Rated 5 out of 5 stars

I had to order new plans reversed from…

I had to order new plans reversed from previously purchased plans. Expected to pay full price. Turns out I get reversed plans for a faction of the cost. New plans arrive Friday

5 March 2026
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Reply from Houseplans.com

Thank you for taking the time to share your experience Richard! We’re glad we could help you get the reversed version of your plans without having to repurchase them at full price. We hope the new plans arrive smoothly on Friday, and please don’t hesitate to reach out if you need anything else along the way.

Rated 5 out of 5 stars
Houseplans.com logo

Reply from Houseplans.com

James, we really appreciate you taking the time to leave this review! It’s great to hear that the process felt easy and that our team provided the level of service we aim for. Thanks for choosing us for your home plan needs, and we’re here anytime if questions come up along the way.

Rated 5 out of 5 stars

So many great plans to choose from and…

So many great plans to choose from and ordering has been made very easy!

5 March 2026
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Reply from Houseplans.com

Kerry, thank you so much for your kind review! We’re glad to hear you enjoyed the variety of plans available and found the ordering process easy. We appreciate you choosing us and are here if you need any help as you move forward with your project.

Rated 3 out of 5 stars

Specifics

I would like a better way to ask questions. There were specifics I would like to ask, but I had to go ahead and will make changes as needed.

7 February 2026
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Reply from Houseplans.com

Thank you for your feedback Mark. We appreciate you sharing your experience and understand how important it is to be able to ask specific questions before moving forward with a plan purchase.

Our team is always happy to help answer questions about plans, features, and potential modifications, and we’re sorry if that wasn’t clear or easily accessible during your process. We’re continuously looking for ways to improve communication and the overall experience.

If you still have questions or would like to discuss changes, please feel free to reach out to our team — we’d be glad to help.

Rated 1 out of 5 stars
Houseplans.com logo

Reply from Houseplans.com

Hello Jerry. We’re sorry to hear you were frustrated while trying to locate your plans. Our records show that the plans were emailed, and our team attempted to assist by guiding you through how to locate the correct message.

We understand how important it is to access your documents quickly, and we’re always happy to help troubleshoot delivery or email search issues. If you’re still having trouble locating your plans, please reach out to us directly and we’ll gladly resend them and ensure you receive everything you need.

We’re committed to maintaining a professional and respectful experience for all customers and team members, and we appreciate the opportunity to assist.

Rated 5 out of 5 stars

House plan

Yep great and fast

3 March 2026
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Reply from Houseplans.com

Hi Craig, and thank you for the great review! We’re so glad to hear everything was fast and a great experience for you. We truly appreciate your support and are here if you need anything.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. Both Jason and Sam were great.

20 February 2026
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Reply from Houseplans.com

Darby, thank you so much for your kind review! We’re thrilled to hear that your experience was easy and enjoyable. We really appreciate you taking the time to share your feedback and are here if you need anything as your project moves forward!

Rated 5 out of 5 stars

It was easy and according to some…

It was easy and according to some people I have talked to very reasonably priced.

13 February 2026
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Reply from Houseplans.com

Thank you so much for your review Paul! We’re glad to hear the process was easy and that you found our pricing to be reasonable. We truly appreciate your support!

Rated 4 out of 5 stars

So far so good

So far so good. Only have had for about 10 days. Please note: no plumbing plans are included, nor is materials list.

21 February 2026
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Reply from Houseplans.com

Thank you for your review Tricia! We’re glad to hear things are going well so far.

We also appreciate you pointing out the details regarding what’s included. Plan contents can vary by designer, and items such as plumbing plans or material lists are not always part of the standard construction set. We always recommend reviewing the “What’s Included” section on each plan page prior to purchase, and our team is happy to clarify those details at any time.

If you have any questions about your specific plan or need assistance adding anything to meet your build requirements, please don’t hesitate to reach out — we’re here to help!

Rated 5 out of 5 stars

Top Tier Service!!

Top Tier Service!!! Beautiful house 🏠 plans!!!

27 February 2026
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Reply from Houseplans.com

Thank you Roberto for your 5-Star review! We appreciate your feedback and are thrilled to hear that.

Rated 5 out of 5 stars

Pretty good House wellshow You I'm Betty Arellano I just feel like i

I'm Betty Arellano I just feel like it is going to start on the right track and get one ASAP for myself yes I say Nice of them if there 4bed 3/12bath is fine ok thanks 🙏 7195699441 interested

28 February 2026
Unprompted review
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Reply from Houseplans.com

Hello Betty! Thank you for your interest in our house plans. We would be happy to give you call to go over the details. You can also reach us at 1-800-913-2350.

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very thorough in asking questions for what I would need.

23 February 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you for your 5-Star review Andrea! We’re glad to hear our team provided great customer service and took the time to ask the right questions to understand your needs. We appreciate you choosing us and are here if you need anything further!

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