Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach, which contributes to an easy and efficient overall experience. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of some plans. A few people mentioned that certain plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. Additionally, some reviewers were not happy with customer service when issues arose after purchase, reporting unhelpful responses or an unwillingness to address concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the great selection of floor plans,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers found the website very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more

Company replied


Company details

  1. Blueprint service
  2. Architectural Designer
  3. Building design company
  4. Online marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
Houseplans.com logo

Reply from Houseplans.com

Thank you for your kind review Alan! We’re so glad we were able to provide helpful service when you had a question. Don’t hesitate to reach out anytime — we’re always happy to help!

Rated 1 out of 5 stars

Don't waste money on expedited shipping and…

We paid for expedited shipping and still had to wait over twice the time stated. Don't waste money on expedited shipping. Also, we were asked to review the order before receiving the plans.

15 February 2026
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Reply from Houseplans.com

Thank you for sharing your feedback Janet. We’re very sorry to hear that your experience with expedited shipping did not meet expectations. Regarding the review request, those are sometimes sent automatically after an order is placed, and we apologize if that felt premature before you had received your plans. We would truly appreciate the opportunity to look into your order further and see what may have caused the delay. Please reach out to us directly at 1-800-913-2350.

Rated 5 out of 5 stars

Great communication and quick response time.

Michelle did an excellent job of helping me get changes made, clarifying what the process was and getting things done quickly so the project can move forward.

20 February 2026
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Reply from Houseplans.com

Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience.

Michelle is dedicated to making the process clear and seamless, so it means a lot to know her communication and responsiveness helped move your project forward quickly. We’ll be sure to pass along your kind words to her!

We appreciate you choosing Houseplans.com and look forward to seeing your project come to life.

Rated 5 out of 5 stars

Customer service

The customer service just doesn't get any better

20 February 2026
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Reply from Houseplans.com

Wow — thank you Rich! That’s exactly the experience we strive to provide. We’re grateful for your support and your 5-star review!

Rated 5 out of 5 stars

Dominque is very good at her job explaining and answering questions….She is awesome!!!

Good communication, great return of all my phone calls. Represents the company very well. I used to be in charge of a big organization and I can recognize great talent.
Thank you Dominque

13 February 2026
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Reply from Houseplans.com

Thank you so much for the incredible review Ed! We’re thrilled to hear about your experience with Dominque — we agree she’s a fantastic part of our team.

Rated 5 out of 5 stars

Great service and affordable house…

Great service and affordable house plans!

13 February 2026
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Reply from Houseplans.com

Hello Charles and thank you for the great feedback! We’re happy to hear you found the service helpful and the house plans affordable.

Rated 5 out of 5 stars

Website very user friendly - competitive prices.

I had looked at many websites for barndominium plans - your website seemed the easiest to navigate - prices were all very similar - customer service follow up via telephone was great and almost immediate after purchase. Email follow up came quickly after the phone call and within an hour or so I received email confirmation that my plans had been shipped.

11 February 2026
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Reply from Houseplans.com

Thank you for the thoughtful review Lorna! We’re so glad you found the website easy to navigate and the process smooth from start to finish. It’s great to hear our customer service team was able to follow up quickly and keep everything moving. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

I made a mistake with my order and your…

I made a mistake with my order and your team corrected it for me without any delay.

12 February 2026
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Reply from Houseplans.com

Hello Jimmy and thank you for sharing this! Mistakes happen, and we’re really glad our team could fix it quickly for you. Providing fast, stress-free support is always our goal. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Houseplans.com logo

Reply from Houseplans.com

Dana, Thank you for the 5-star review! We’re glad to hear your plans were delivered quickly and everything went smoothly. We appreciate you taking the time to share your experience on Trustpilot.

Rated 5 out of 5 stars
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Reply from Houseplans.com

Thank you Stephanie, for the awesome feedback! We’re thrilled to hear everything was fast and affordable — that’s exactly what we aim for.

Rated 4 out of 5 stars

AAA great price

11 February 2026
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Reply from Houseplans.com

We’re so glad you found a price you’re happy with Earl! We appreciate you taking a moment to share your experience. It means a lot to us.

Rated 3 out of 5 stars

I ordered marketing materials and…

I ordered marketing materials and unfortunately, they did not come with what it said they should and what I needed.

3 February 2026
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Reply from Houseplans.com

Hello Jim. We’re sorry to hear the materials didn’t arrive as expected — that’s definitely frustrating, and not the experience we want anyone to have. We appreciate you bringing this to our attention. Please reach out to our support team so we can review your order and make this right. Your satisfaction is important to us, and we’d love the opportunity to fix the issue.

Rated 5 out of 5 stars

The person I talked with was beyond…

The person I talked with was beyond helpful. I can't operate electronics and she made the process effortless.

10 February 2026
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Reply from Houseplans.com

Thank you so much for the kind words Dana! We’re thrilled to hear that your experience was effortless and that our team member was able to guide you through the process with ease.

Rated 5 out of 5 stars

Great experience

The renderings on the website were super helpful. Once we purchased the package that we wanted the PDF's came promptly as did the printed sets of plans. All very professional.

26 January 2026
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Reply from Houseplans.com

Hello Patti and thank you for taking the time to submit your 5-star review! Good luck with your build.

Rated 5 out of 5 stars

Helpful answers…

Jason was helpful answering plan questions.

29 January 2026
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Reply from Houseplans.com

Thank you for your 5-star review Gene! It is great to hear that Jason was able to answer all your questions.

Rated 5 out of 5 stars

Review of Houseplans.com

Stacey Kiilerich has been the best! She has worked with me through the process. She has answered all my questions.

1 February 2026
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Reply from Houseplans.com

Hello Stephanie and thank you for your 5-Star review! We are happy to hear that Stacey was able to help with all your questions. We would love to see pictures of your finished home.

Rated 5 out of 5 stars

More detailed than I thought

More detailed than I thought. Beam calcs and plenty of details so a novice can build and stay within codes.

18 January 2026
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Reply from Houseplans.com

Hello Jacob and thank you for your 5-star review! We are happy to hear you are pleased with your plans purchase.

Rated 1 out of 5 stars

Just start with an engineer

Just start with an engineer. If you buy plans here they'll likely need to be adjusted by an engineer anyways. Specific counties have specific needs. I'm out a couple grand with a set of plans I can't use. 🤣. Lesson learned

21 January 2026
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Reply from Houseplans.com

Thank you for your feedback James. We’re sorry to hear about your frustration.

At Houseplans.com, our plans are designed to meet nationally recognized residential building standards, but they are not site-specific. As noted on our website prior to purchase, most jurisdictions require plans to be reviewed and, if needed, adjusted by a local licensed engineer or architect to meet county and site requirements—this is a standard step regardless of where plans are purchased.

We welcome you to reach out to one of our Plan Advisors to review your concerns and help clarify next steps.

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