Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach, which contributes to an easy and efficient overall experience. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of some plans. A few people mentioned that certain plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. Additionally, some reviewers were not happy with customer service when issues arose after purchase, reporting unhelpful responses or an unwillingness to address concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the great selection of floor plans,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers found the website very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more

Company replied


Company details

  1. Blueprint service
  2. Architectural Designer
  3. Building design company
  4. Online marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

You asked me how you did before i got…

You asked me how you did before i got the houseplans, thats like a cook asking for a compliment before a meal

31 December 2025
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Reply from Houseplans.com

Hello Jay, thank you for letting us know. It is very important to us that you have a good experience working with us. Your feedback is appreciated and we will look into how quickly the surveys are sent. Please give us a call if we can assist you with your order.

Rated 5 out of 5 stars

I emailed Michelle Frye what I was…

I emailed Michelle Frye what I was looking for and she
came up with 2 plans that fit our needs. she responded within an hour and helped with the purchase process Thanks

31 December 2025
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Reply from Houseplans.com

It is great to hear you had a good experience working with Michelle. Thank you for your review!

Rated 1 out of 5 stars

Paid in full but still no plans! I have contacted customer service 3…

I have contacted customer service 3 times and still no plans! This is ridiculous to say the least.

19 December 2025
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Reply from Houseplans.com

Hello Tameka and thank you for reaching out. Our records show the plans were delivered to your email the day after they were purchased. Is it possible they went to your spam/junk folder? It is important to us that you have a good experience with your order. If you still can not locate your plans please call our office.

Rated 4 out of 5 stars

I was disappointed that the next day…

I was disappointed that the next day there was a huge discount on my same plans. I thought the ethical thing would have been to either tell me they were going on sale or refund me the difference.

16 December 2025
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Reply from Houseplans.com

Hello Don and thank you for taking the time to leave a review. We completely understand how disappointing it can be to see a plan go on sale after purchase. Promotions are time-limited and can vary based on season and availability, which means we’re unable to apply them retroactively. That said, we truly value your business and appreciate you choosing us. If you have any questions about your plan or future options, our support team would be happy to help.

Rated 5 out of 5 stars

House was designed just for us

So many plans to choose from. We found the house plan we liked with the floor plan we were looking for. My husband and I live in a log cabin. He chose this house for a sloped lot. I was not expecting a modern style from him. I wasn't on board just yet. I looked at so many houses and their plans that I kept going back to the one my husband chose. The floor plan was right on and I started picturing where we were going to build this home. The more I looked at it the more I believe it will be perfect 🥰. The price, the purchase and receiving the PDF plans were super fast. I couldn't wait to check out the blue prints. The designer did a wonderful job.

18 December 2025
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Reply from Houseplans.com

That's wonderful! We are delighted to hear you found the perfect plan!

Rated 5 out of 5 stars

Great Product and Service.

Doing great with communication, answered questions with solutions. Able to make a decision according to needs from email response and quick turn around. Just what I needed and expected from a professional design company.

30 November 2025
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Reply from Houseplans.com

Thank you for such a nice review Michael! We would love to see pictures when your home is finished.

Rated 5 out of 5 stars

Working with Stacy made all the difference buying houseplans online.

Working with Stacy made all the difference buying house plans online. She was professional, friendly and responsive to our needs. She got back to us right away and helped with any concerns we had. Overall, Stacy made us feel confident we had chosen the right company to work with. Thank you Stacy.

10 December 2025
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Reply from Houseplans.com

Hello Susan and thank you for your five star review. Stacey is the best! I will be sure to pass on your kind words!

Rated 5 out of 5 stars

Quick an helpful

Quick an helpful

15 December 2025
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Reply from Houseplans.com

Thank you for your review Armond! Glad to hear that it was a good experience for you!

Rated 4 out of 5 stars

Great Customer service response

Customer service response was great and product delivered as agreed with the service rep.

11 December 2025
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Reply from Houseplans.com

Hello Michael, that's great to hear! We would love to see pictures of your new home.

Rated 5 out of 5 stars

kind friendly and knowledgeable…

kind friendly and knowledgeable service. i wish they had recommendations for engineering service (stamped eng. drawings) in my area.

12 December 2025
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Reply from Houseplans.com

Hello Matt, thank you for your 5 Star Review! I would ask your builder or contractor for recommendations for engineering services. They typically have a local source they would use for that purpose.

Rated 5 out of 5 stars

Easy experience

Easy experience, with friendly people who checked in on my status when I requested changes.

2 December 2025
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Reply from Houseplans.com

Excellent to hear, and thank you for this note. We'd love to see how your build turns out!

Rated 5 out of 5 stars

Freedom March

The program offers great help for those of us whom are first home reenters and owners.Whom want there own piece of heaven; so to speak, here on Earth.

6 December 2025
Unprompted review
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Reply from Houseplans.com

Thank you. We do not rent or sell houses, but we love providing excellent house plans. Cheers!

Rated 5 out of 5 stars

I purchased plans for a 4 unit modern…

I purchased plans for a 4 unit modern farmhouse multi family plans. I got them on sale and they were a great deal. The plans are everything you would expect they should be.

29 November 2025
Houseplans.com logo

Reply from Houseplans.com

Fantastic! We'd love to see the photos for your farmhouse quadplex.

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