Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach, which contributes to an easy and efficient overall experience. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of some plans. A few people mentioned that certain plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. Additionally, some reviewers were not happy with customer service when issues arose after purchase, reporting unhelpful responses or an unwillingness to address concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the great selection of floor plans,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers found the website very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more

Company replied


Company details

  1. Blueprint service
  2. Architectural Designer
  3. Building design company
  4. Online marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had been looking at a particular…

I had been looking at a particular house plan for several years just waiting for the right time to move forward. When the time was right they made the process so easy. I’m extremely happy to be moving forward on my retirement home.

23 January 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you for your 5-Star review Cindy. Congratulations on your retirement!

Rated 5 out of 5 stars

Prices

Great place to purchase your-House plans!!!

19 January 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you for your 5-star review Terrance!

Rated 5 out of 5 stars

Jason was friendly

Jason was friendly, extremely knowledgeable.

Thank you!

23 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Vincent. Thank you for your kind review. Glad to hear that Jason was able to help you with your order!

Rated 5 out of 5 stars

last minute changes

Stacey has been very helpful

22 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Troy, thank you for your kind review. It's great to hear that Stacey was able to give you all the help you needed!

Rated 5 out of 5 stars

Above and beyond

Stephanie Bohn is extremely helpful and patient. Very responsive and knowledgeable, she was replying to me on the weekends when I had additional questions. She has been amazing to work with.

20 January 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you, Jennifer, for the excellent review! We’re happy to hear that Stephanie provided such helpful support throughout your experience.

Rated 5 out of 5 stars

I can’t thank Michelle enough for her…

I can’t thank Michelle enough for her help over the past couple of years while I chose a floor plan. She always had exactly what I was looking for and was so supportive that I kept returning to her. Truly made the process stress-free!

8 December 2025
Unprompted review
Houseplans.com logo

Reply from Houseplans.com

Thank you, Clark, for your kind words. We're thrilled to hear that you had such a great experience with Michelle!

Rated 5 out of 5 stars

Excellent Service

I've never done this before and was very nervous over the process. Stacey walked me through it in a succinct but very well explained way. Very professional.

16 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Dave and thank you for the 5-star review! We’re so glad to hear that Stacey made a positive difference for you.

Rated 5 out of 5 stars

Very helpful for first timers!

We’re newbies to new custom home builds. Michelle at Houseplans was so helpful and knowledgeable. I love all the different home choices on this platform and loved being treated like an appreciated client.

3 January 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you Sherry! We truly appreciate you taking the time to share your experience and are glad we could help. We’re so happy to hear that Michelle was able to assist you and make the process smooth.

Rated 5 out of 5 stars

Outstanding

When I telephoned the company, the customer service was outstanding.

9 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Kara, and thank you for your wonderful review! If you ever need assistance again, we’d be happy to help.

Rated 5 out of 5 stars

Jeff The Amazing Sales Person!!!!

Jeff was concise with his explanations. He was highly kind and informative. He just seemed to truly care about answering my questions. Jeff was able to tie up the deal in a timely manner and gained my trust readily as I could vividly see that he is a genuinely caring person and not just a good sales person.

14 January 2026
Houseplans.com logo

Reply from Houseplans.com

Thank you for such a thoughtful review Beverly. Geoff truly cares about helping customers feel confident and supported, and it means a lot to hear that came through in your experience. We appreciate your trust and are grateful you chose to work with us.

Rated 5 out of 5 stars

I started my process some time while…

I started my process some time while back ( Almost 1 year ago ).
I want to thank Geoff LeGallais ( Jeff ), for his quick respond to all of my questions and friendlyness, even when it took me this long to decide on which floor plan I wanted to purchase and what modifications I wanted to make, he was helpful and patient, always undertanding that this is a big desission.
Kristi Hoffman, with LifeStyly Design Services was also helpful and prompt with her responses to my questions and my request.
Thank you to your team for your help through this processes !

9 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Fernando! Thank you for taking the time to write a review and share your comments. We have a fantastic team and are delighted to hear you had such a positive experience.

Rated 1 out of 5 stars

I never received any plans

I never received any plans

2 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Kellie and thank you for reaching out. We're sorry to hear you haven't received your plans. Our records show they were delivered on 1/5/2026 from ashley@chd-llc.com. Is it possible they went to a junk/spam folder? If you still cannot locate your order please call us so we can get this resolved. 1-800-913-2350

Rated 5 out of 5 stars

Great experience

Great experience, easier and cheaper than working with an architect.

30 December 2025
Houseplans.com logo

Reply from Houseplans.com

Hello Mark! Thank you for sharing your great experience with us! We would love to see pictures when your home is complete.

Rated 5 out of 5 stars

Live up to their name Houseplans

Filter system made it easy to dial in what my wife and I bought.
Great selection of floor plans and was happy with the pricing.

Wish they gave a better selection on what you get with the plans but happy none the less.

1 January 2026
Houseplans.com logo

Reply from Houseplans.com

Hello Josh, thank you for your review! We would love to see pictures when your home is complete.

Rated 5 out of 5 stars

Helping Build Our New Home

Edith was, and still is, fantastic! She took our call, answered our questions, and has remained in touch throughout the process.

24 December 2025
Houseplans.com logo

Reply from Houseplans.com

Hello Brian and Marielena, Edith will be delighted to hear about your experience. Thank you for your 5 Star Review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look