We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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Review summary
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The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So smooth and safe!:)
7 January 2026
Unprompted review
Reply from HousingAnywhere
Hi Martina,
Thanks for the great feedback! We’re happy to hear everything went smoothly and safely.
Thank you for choosing HousingAnywhere!
Jacques
Scammy Landlords on HousingAnywhere
Be careful when you are booking through HousingAnywhere. I found a room in Paris through HosuingAnywhere (HA) and the room seemed decent at first. I was charged HA service fee (of course), tennant protection fee (we'll get to this) and HA ren guarantee (depends on the length of your stay, optional.) I started conversing with the "landlord" who, as soon as I paid the inital fees on HA, directed me to "his colleagues". Turns out, it is a rental agency called Joivy, (visit their trustpilot site, it is a fun visit). I have never interacted with worse customer service in my life. You might say, "Hey, this is a Joivy issue, not a HousingAnyhwere issue" Well, I had communication and mold problems after two months in the flat and decided to move out (initally booked for 4 months). I had paid for hte HA rent guarantee based on the total duration of the rental. Also I paid the tennants protection. So when I asked for protection, they replied with "The protection is only valid for 48 hours after move in" Fine.
My point is this: If you are booking through HA, be careful about Joivy. It is not at all clear if you are interacting with an indiviual landlord or a scammy real estate agency. Double check before you book. To be honest, until they delist listings like this, I can't believe I'm saying this but you are better off booking through AirBnB
My request for HA: Take Joivy related things taken off your platform, or regulate them better. They are borderline scammy. You get two stars because your customer communication is decent, compared to Joviy.
21 December 2025
Unprompted review
Reply from HousingAnywhere
Dear Alp,
We’re genuinely sorry to hear about the difficulties you faced and understand how disappointing and stressful this situation must have been.
We regret that it wasn’t clear from the start that the listing was managed by a professional agency, and we acknowledge how this lack of transparency affected your trust in the booking process. Your experience with communication issues, mold concerns, and the limitations of our protection products clearly fell short of what we aim to provide.
We’re especially sorry for the frustration around the Tenant Protection and Rent Guarantee coverage, and we recognize that the terms should be communicated more clearly to avoid misunderstandings like this.
Please know that we take feedback about partners and listing quality very seriously. Your comments regarding Joivy will be reviewed internally, and we are continuously working to improve oversight and clarity on our platform.
We appreciate you acknowledging our customer support efforts, and we sincerely apologize that your overall experience did not meet expectations. Thank you for taking the time to help us improve.
Regards,
Jacques
Too much pressure for the tenant
I felt super preshured to reserve a place I was just looking at. Also I think that there should me a filter for just female roomates because it was really hard for me to find accomodation like that.
29 December 2025
Unprompted review
Reply from HousingAnywhere
Dear Sara,
Thank you for sharing your feedback with us. We're really sorry to hear that you felt pressured while browsing listings, that’s definitely not the experience we want anyone to have.
.
Regarding your suggestion for a “female roommates only” filter: thank you for raising this. We understand how important it is for many users to feel comfortable with their living situation. While not all listings include this information, we’re actively working on improving search filters and encouraging advertisers to provide clearer details so it’s easier to find suitable matches.
If you’d like us to look into your specific experience or need help finding accommodation that meets your preferences, our support team is here to help anytime.
Regards,
Teddy
Thanks again for helping us improve — we appreciate it.
It's is a great experience.
6 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Pawandeep,
Thank you for your positive feedback! We’re glad to hear you had a great experience with HousingAnywhere.
If you ever need support or have suggestions, we’re always here to help.
Best regards,
Team HousingAnywhere
CLASS ACTION LAWSUIT - LET'S UNITE AND PROTECT OUR CUSTOMER RIGHTS
Since they seemed to have ripped of thousands of people, I decided to start a CLASS ACTION LAWSUIT against them.
We will not only get the refund for rents and their fraudulent "customer protection fee".
We will also get compensation for the stress and damage to our health, caused by forcing us in such scandalous situations.
We should get at least €10.000,-- per victim.
Please put "CLASS ACTION LAWSUIT" in the title of your review.
As soon as I see a good response, I will start a website to organize the law suit.
I will post the website here.
Together we can bring them down.
This way we also can protect future potential victims.
6 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Clemens,
We’re very sorry to hear about your experience and we understand how distressing it must be to face a potential health issue after moving into a new home.
We want to clarify that your cancellation request was submitted two days ago and is currently under active review by our team. These cases require a careful investigation, including gathering information from all parties involved, which can take some time to ensure a fair and accurate outcome.
HousingAnywhere does not ignore reports related to health or safety. While landlords are responsible for the condition of their properties, we do step in to assess situations where listings may not meet our standards or where tenant protection may apply. At this stage, the review is still ongoing and no final decision has been made yet.
We understand your frustration and assure you that our team is working on your case. We kindly ask for your patience while the investigation is completed. Updates will be shared with you directly as soon as possible.
Best regards,
Team HousingAnywhere
SCAM !!!
I never moved in AND my money is still with YOU !!!
They do not answer neither phone calls, webchat or email ONCE THEY GOT YOUR MONEY !!!
29 December 2025
Unprompted review
Reply from HousingAnywhere
Dear Adeolu,
We’re sorry to hear about your frustration.
Our support service provides assistance up to 48 hours after the scheduled move-in date, as clearly stated in our terms. If the move-in did not take place, it is important that this is reported within that timeframe so our team can intervene and assist accordingly.
We do not ignore our users once a payment is made, and we take all concerns seriously. To allow us to review your specific case, we kindly ask that you contact us directly your booking or reference number.
We remain committed to handling all cases fairly and transparently.
Regards,
Jacques
Thank you so much
Thank you so much! You were a tremendous help in finding accommodation in Barcelona, such a vibrant city where finding a place to live can sometimes be difficult. Connecting the landlord and tenant was easy, especially thanks to your secure payment system.
Thanks again!
5 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Taieb,
Thank you so much for your kind words! We’re really happy to hear that we could help you find accommodation in Barcelona, it’s truly an amazing city, and we know how challenging the housing search there can be.
We’re glad the connection with the landlord was smooth and that our secure payment system gave you peace of mind.
Wishing you a wonderful stay in Barcelona, and thank you for choosing HousingAnywhere!
Regards,
Teddy
There are no humans, only bad AI!
I found a property I was interested in, but needed to ask a question. To do so I need to open account. Could not open account - error 104 and told me to contact customer care/support. Support is very primitive AI, which after a few loops told me to contact support on exactly the same address that I was talking to it on. I pointed that out and it asked if I would like to be put in contact with a human. That was 24 hours ago and counting.
4 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Chris,
We’re sorry to hear about the difficulties you encountered when trying to create an account and contact our support team. We understand how frustrating this must have been, especially when you were simply trying to ask a question about a property.
This is not the experience we aim to provide. While we use automated support to handle common requests, there should always be a clear and timely path to reach a human agent when needed. We appreciate you pointing this out, as feedback like this helps us identify where improvements are necessary.
We encourage you to try reaching out again through our support channels so our team can assist you directly and help resolve the issue as quickly as possible. Thank you for taking the time to let us know.
Regards,
Jacques
I liked the whole process of renting an…
I liked the whole process of renting an apartment, very easy and secure.
3 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Kishor,
Thank you for your kind feedback! We’re glad to hear that the rental process felt easy and secure for you. Wishing you all the best in your new apartment!
Kind regards,
Alina
The company is ok and offer everything…
The company is ok and offer everything you need.
The problem is that you have to pay 400€ for an insurance that it won’t help you have problems after the first day of rent. For example, the landlord did not return the deposit back.
He said he sent the deposit back and when I asked for a proof since I did not receive anything he started to find some excuses and then he disappeared
30 September 2025
Unprompted review
Reply from HousingAnywhere
Dear Giulia,
We’re sorry to hear about your experience and understand how frustrating deposit-related issues can be.
We’d like to clarify that the insurance fee covers specific situations outlined in the contract and does not replace the landlord’s responsibility to return the deposit according to the agreed terms. In situations where a landlord does not return the deposit or becomes unresponsive, we usually recommend contacting the appropriate local tenant or housing authorities, as they are best positioned to assist tenants with these matters.
Regards,
Jacques
Flexible to use and communicate
3 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Karl,
Thank you for your feedback! We’re glad to hear you found the platform flexible and easy to communicate through.
Kind regards,
Alina
general review
i was able to find good housing, looking through multiple different options. The service fee was a bit extreme, but I believe what it stands for is good, and feels like a good insurance.
19 December 2025
Unprompted review
Reply from HousingAnywhere
Hi Tana,
Thank you very much for taking the time to share your experience with us. We’re pleased to hear that you were able to find suitable housing after exploring multiple options on our platform.
We also appreciate your honest feedback regarding the service fee. We understand that it can feel significant, and we’re glad to know you recognize the value behind it, particularly the security and support it is designed to provide throughout the process.
Your comments help us continue improving our service and reinforcing the trust our users place in us. Please don’t hesitate to reach out if we can assist you further in the future.
Regards,
Jacques
Easy to use, safety features for landlords too
Easy to use platform, providing target tenant type match too. Management of financials is easy, and owner has the opportunity to accept or decline rental offers - the closest online version of a real handshake.
1 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Koles,
Thank you for your kind review!
We’re really glad to hear that you find the platform easy to use and that our features are working well for you.
It’s also great to know the offer acceptance process feels like a real handshake, that’s exactly the experience we aim to create!
Thank you for choosing HousingAnywhere, and we look forward to continuing to support your rentals.
Regards,
Teddy
You get absolutely zero support from…
You get absolutely zero support from housinganyewehere regarding anything! I moved into an apartment on a Saturday. On Monday started a house renovation wall to wall to the apartment I wan in. They said since more than 48 h had passed they can’t help me. I moved out after 1 Week instead of 2 Months, still waiting for my deposit and they won’t help me there either. They said if the landlord won’t give me the deposit back, I should hire a local lawyer. I experienced new levels of disappointment with this “group”. Not sure why they charged me 350€ for their great support. Never again.
22 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Elinaz,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. Moving into a new apartment and encountering unexpected renovations is understandably upsetting.
Regarding support timelines, our ability to intervene is unfortunately limited once the initial 48-hour check-in period has passed, as outlined in our terms. That said, we regret that you felt unsupported and that our communication did not meet your expectations.
Concerning the deposit, we act as an intermediary platform, and the return of the deposit ultimately depends on the landlord, however, we do encourage tenants to pursue formal local options when disputes cannot be resolved directly.
We appreciate your feedback, as it helps us identify areas where we need to improve clarity and support for our users. We’re sorry that your experience did not reflect the level of service we aim to provide and wish you the best moving forward.
Regards,
Jacques
Rachid is a very responsive and…
Rachid is a very responsive and friendly landlord who will go out of his way to help his tenants. The apartment is exactly as described too, close to Rotterdam Centraal with easy access to transportation.
30 December 2025
Unprompted review
Reply from HousingAnywhere
Hi Rex,
Thank you for taking the time to share your experience. We’re glad to hear that the communication with the landlord went smoothly and that the apartment and location met your expectations. We appreciate your feedback and hope to assist you again in the future.
Thank you for choosing HousingAnywhere!
Jacques
The booking got cancelled after…
The booking got cancelled after confirmation with less than 3 days to move. I already made my payment too. Not sure when I'll get back. And what will happen to the service fee?
28 December 2025
Unprompted review
Reply from HousingAnywhere
Dear Arup,
We’re really sorry to hear about your experience, we understand how stressful and unsettling it must be to have a booking cancelled so close to your move-in date.
If the booking was cancelled by the landlord or because the accommodation is no longer available, you are entitled to a refund. We can see that our support team is already working on your case and they will get back to you in the coming days with more clarity on the outcome, including the refund and what will happen to the service fee.
Thank you for your patience while we look into this, and please know we’re doing our best to resolve this for you as quickly and fairly as possible.
Regards,
Teddy
Perfect Stay – Exceptional Hosts!
I had a perfect experience at this rental! The hosts were incredibly nice and went above and beyond to be helpful. Even when some unexpected circumstances arose, they were extremely understanding and did everything they could to support me throughout my stay. I didn't face a single issue the entire time. They are truly wonderful people, and if I’m ever back in the area, I will definitely book with them again without hesitation!
29 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Tee,
Thank you so much for sharing your experience! We’re thrilled to hear that your stay went smoothly and that the hosts went above and beyond to support you. It’s wonderful to know that everything met your expectations, and we hope to welcome you back to HousingAnywhere whenever you return to the area!
Kind regards,
Alina
Please RUN from the website for your…
Please RUN from the website for your own safetey and sanity. This website is scam website for collecting additional fees. They don't answer inquiries, they don't protect (or even respond to) the tenant even though they charge hundreds of dollars on top of each listing for "tenant protection."
To respond to the business: I was referring to Housing Anywhere's lack of response, not just the landlord. But I need to add that they really do not care about tenants at all; I found out they removed my unfavorable review of the landlord. I have screenshots and photographs that show that every word was accurate. But they don't care about that--all they care about is making sure that as many rentals happen through their website and that their sketchy fees keep rolling in. My review included issues that were dangerous for female tenants, but they clearly did not care to allow others to be warned. These people disgust me. I have been an entrepreneur myself and understand having allegiance to the bottom line, but not at the expense of safety or of the truth. Now seeing all the other one star reviews I know my experience is not an isolated one and I really wish I had checked trust pilot before doing business with them. To one of the owners or executives, I know your name is Alexandra: As a fellow woman you should be ashamed of yourself.
9 November 2025
Unprompted review
Reply from HousingAnywhere
Dear Margaret,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our platform is a booking and payment intermediary, and all fees charged on the platform are clearly displayed before a booking is made. The Tenant Protection applies to bookings completed through the platform and allows us to support tenants when issues arise in relation to those bookings.
Regarding communication, we actively encourage landlords to respond promptly to inquiries; however, responsiveness ultimately depends on the individual landlord.
We take claims like these seriously and would be happy to look into your situation in more detail. We kindly invite you to contact our support team directly so we can review your case and assist you further.
Kind regards,
Alina
Kind and Available Landlord
Selina was very active and available. Some technical issues could have been slightly improved, but the apartment is still a great option with a fantastic location. It was a good experience.
15 December 2025
Unprompted review
Reply from HousingAnywhere
Hi Emanuela,
Thank you very much for your kind review! We’re glad to hear you enjoyed the apartment and its fantastic location, and that overall you had a good experience. We also appreciate your feedback about the technical aspects, your comments help us improve for future guests. You’re very welcome back anytime!
Jacques
Carlota is completely unprofessional…
Carlota is completely unprofessional and disrespectful. She ignored messages, and responded with a rude, dismissive tone. The apartment was dirty, furniture and amenities in terrible condition. A total nightmare, never renting from her again.
1 December 2025
Unprompted review
Reply from HousingAnywhere
Dear JC,
We’re sorry to hear about your experience. Our platform serves as a marketplace connecting guests and property owners, and we do not directly manage individual properties. That said, feedback regarding communication and property conditions is taken seriously and reviewed according to our policies.
Regards,
Jacques
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