Houst Reviews 3,282

Alex Taylor and his team have been great dealing with my property and they're always available. The cumulative fee with airbnb is high though so it may not suit everyone but for temporary letting the whole Houst team is very dedicated and did a great job.

It’s alright

The house is lovely, warm and very clean. We really enjoyed our stay because the house has that warmth of home because we are away from home. We loved everything about this home but the only thing I can complain about is the fact that this house has everything except a microwave.

Checkin was really easy and instructions were clear.

The appartment is very nice, has a nice view on the river Liffey and is very clean. Access to the appartment is via key lock that is easy to find. The location is perfect, good bus connections, near the main city. The Hosts are very nice and answer very fast.

The platform made the entire process of my Air BnB stay so smooth and effortless

Excellent house. Spotless. Very warm. Everything we needed and more.

The House was exactly Like advertised, very good equipped and in a good Location.
We enjoyed our Stay.

Good communication in general. Clear information about check in / Check out. Slight hassle with repeated automated messages that were not correct based on my specific query. Resolved after a phone call.

It was a great experience specially location which give me access to metro and dubai mall easily , the cleanliness of the place and the privacy .

The whole experience from booking to check out was very smooth and straight forward. Lovely property, clear instructions with friendly, quick and professional communication.

Very helpful and really responsive throughout our stay, much appreciated and we will be back in short order!

The worst company I have ever dealt with.

We listed our house with Houst and it was a nightmare from start to finish. They repeatedly added unexplained charges such as “guest inspection fees”, yet were unable to tell us what incident had occurred or what the fee related to. When challenged, they justified this by saying they operate on small margins and therefore need to add additional charges. Resolving issues like this took hours of back-and-forth and was unnecessarily exhausting. They also seemed to make invoicing purposefully confusing to help hide these hidden fees.

When we eventually ended our contract, we faced similar problems trying to recover our deposit (why a deposit is required at all is unclear), obtain a refund for a cleaning fee we were double-charged for, and get our keys returned. Requests were repeatedly ignored, with excuses such as the keys being “located” following an office move.

We were then told they no longer had the keys because a guest had lost them and that Houst was not responsible. This was never communicated to us at the time and raises serious concerns, as it would imply the property was being managed without a spare set of keys. At best this is negligent; at worst, dishonest.

It ultimately required issuing a formal letter before action and threatening legal proceedings before Houst returned the money owed and paid for our locks to be changed.

This review only scratches the surface of the unprofessionalism, negligence, and lack of trust we experienced. The fact that Houst actively encourages guests to leave Trustpilot reviews, seemingly to dilute negative reviews from landlords, only reinforces how questionable their practices are.

Avoid at all costs.

Houst have looked after my flat for many years now. A huge thank you to the entire team for their professionalism, commitment to prompt communication and responsiveness, attention to detail and excellent client care.

Really easy stay - good, clear communication, flat clean and exactly as described.

loved the location of this property and the ease of getting on the tube(2 min walk)the property its self was very cute and homely

Great service from the team. Super responsive and reliable

Great service from the team. Super responsive and reliable

I trust Houst with my home.
They look after managing the hosting of guests across multiple platform as well as cleaning/ linen services.
This they have been doing for many years.
When ever I have had any concern they have been super responsive to resolve any matters to my complete satisfaction.
They are a very professional and conscientious team. Highly reccomended.

Adnan and Saurabh have been great and very fast at replying and providing solutions. Really recommend them and very easy to work with.