Howden Insurance Reviews 

71,776
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 9,647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and knowledgeable, providing expert and professional advice. Many highlight the excellent customer service, appreciating the personal touch and the ability to speak directly with an agent, making interactions pleasant and efficient. Consumers also frequently report finding great prices and significant savings, with quotes often competitive or lower than alternatives. The process is described as quick, painless, and efficient, making arranging insurance straightforward and offering great value for money.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as exemplary,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Price

Customers had positive experiences with price, often finding competitive rates and significant savings on... See more

User experience

People report positive experiences with user experience, describing it as quick, painless, and easy, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into my local branch in Fareham as I prefer a face to face interaction to renew my car insurance. Staff always welcoming and helpful, checked out a few alternatives but all within a few pounds of... See more

Rated 5 out of 5 stars

The people I spoke with were great, friendly, knew the products well and found great prices. What I particularly liked was I didn’t feel pushed into making a decision and that in itself helped me mak... See more

Rated 5 out of 5 stars

My first time using an insurance broker suggested by friends. Found Howden Insurance via a Google search. Dealt with Joe who eased me through the process successfully finding new insurers for my hous... See more

Rated 5 out of 5 stars

Can't fault the customer service ! From my initial call to the two call backs afterwards checking how my break down recovery was going John was great. Especially as it all happened late Friday after... See more


Company details

  1. #77 of 178 best companies in Insurance broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72k reviews

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4.8

All reviews

(71,776)

8,898 reviews in the last 12 months

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Rated 5 out of 5 stars

Racheal Malin Howden Van Insurance.

Racheal Malin who dealt with my policy. Was very helpful and polite. Said everything clearly and repeated things that I missed so I was able to the conclusion to go with Howden's Insurance and also the price was just right for my budget. Would recommend them to anyone if they want to insure a van or van to campervan like I'm going to be doing. 1st rate company.

24 July 2026
Rated 4 out of 5 stars

Very good, just a shame their admin fees are too much at £55…

I've had 2 cars and house/contents insurance with Howdens for over 20 years. Very efficient, great customer service, friendly & polite.
The only downside is their admin fees now being £55 on top of the insurance costs. £165 a year just for their fees was too much. Unfortunately, this has caused me to look elsewhere where I have found much cheaper insurance.

28 July 2026
Rated 5 out of 5 stars

I have used Howden/ A plan for many…

I have used Howden/ A plan for many years. They are always available with professional, courteous help. I beleive them to be very competetive and are ideal for insuring classic/modified vehicles. I intend to use them for many years to come

28 July 2026
Rated 5 out of 5 stars

Friendly, helpful and lowest price.

Caleann was friendly, knowledgeable and overall very helpful. When she needed help with part of my query that she wasn't 100% sure about, she reached out to the relevant staff and didn't keep me on hold for long periods. I felt confident in her customer service and the insurance quote beat all others across 2 comparison websites. Now have 2 vehicles insured via Howden.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Howden keeps up its high standards

As in the past few years since Howden took over Endsleigh's business, I have had a great experience with renewing my motor insurance. I didn't think Endsleigh could be bettered, but Howden have achieved that!
It's great to have real people, in offices local to where I live, to talk to. Staff are, without exception, intelligent, sensitive, clear in communication, and well informed. Thanks on this occasion to Nikita, Ann-Marie, and Sonia!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Charlotte…

Had a great experience with Charlotte Jones from Howdens to purchase specialist insurance for my Tuk Tuk this morning. Charlotte was clear, natural and professional throughout the call, I felt I had everything clear at each stage. I purchased the insurance Charlotte quoted me for. Great job Charli! ;-)

4 August 2026
Unprompted review

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