Howden Insurance Reviews 

71,761
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 9,647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and knowledgeable, providing expert and professional advice. Many highlight the excellent customer service, appreciating the personal touch and the ability to speak directly with an agent, making interactions pleasant and efficient. Consumers also frequently report finding great prices and significant savings, with quotes often competitive or lower than alternatives. The process is described as quick, painless, and efficient, making arranging insurance straightforward and offering great value for money.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as exemplary,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Price

Customers had positive experiences with price, often finding competitive rates and significant savings on... See more

User experience

People report positive experiences with user experience, describing it as quick, painless, and easy, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into my local branch in Fareham as I prefer a face to face interaction to renew my car insurance. Staff always welcoming and helpful, checked out a few alternatives but all within a few pounds of... See more

Rated 5 out of 5 stars

The people I spoke with were great, friendly, knew the products well and found great prices. What I particularly liked was I didn’t feel pushed into making a decision and that in itself helped me mak... See more

Rated 5 out of 5 stars

My first time using an insurance broker suggested by friends. Found Howden Insurance via a Google search. Dealt with Joe who eased me through the process successfully finding new insurers for my hous... See more

Rated 5 out of 5 stars

Can't fault the customer service ! From my initial call to the two call backs afterwards checking how my break down recovery was going John was great. Especially as it all happened late Friday after... See more


Company details

  1. #77 of 178 best companies in Insurance broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(71,761)

8,780 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

H/C Insurance.

Catherine Smith.Very easy to talk to,Helped through everything l required to setup a new home and content insurance.(Tooting office).Will use again. Thank you.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

First rate service

The staff at Howden Insurance, Basingstoke, are very friendly, helpful and professional. Nothing has been too much trouble and questions raised have been dealt with quickly and communications have been very clear. Every effort was made to provide cover at a very competitive price.

21 July 2026
Rated 5 out of 5 stars

Easiest public liability insurance to do

I had an arranged visit to my tattoo studio today with olly from the newport isle of wight branch and he was so professional easy to get on with explained everything in detail without the fuss of doing loads of paperwork( not my strong suite )

He arrived early dressed smartly and was overall just a top bloke if theres any sort of praise definitely throw it his way ill be recommending him to anyone to help sort out there insurance needs

Thanks again olly absolute star !⭐

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Racheal Malin Howden Van Insurance.

Racheal Malin who dealt with my policy. Was very helpful and polite. Said everything clearly and repeated things that I missed so I was able to the conclusion to go with Howden's Insurance and also the price was just right for my budget. Would recommend them to anyone if they want to insure a van or van to campervan like I'm going to be doing. 1st rate company.

24 July 2026
Rated 4 out of 5 stars

Very good, just a shame their admin fees are too much at £55…

I've had 2 cars and house/contents insurance with Howdens for over 20 years. Very efficient, great customer service, friendly & polite.
The only downside is their admin fees now being £55 on top of the insurance costs. £165 a year just for their fees was too much. Unfortunately, this has caused me to look elsewhere where I have found much cheaper insurance.

28 July 2026
Rated 5 out of 5 stars

I have used Howden/ A plan for many…

I have used Howden/ A plan for many years. They are always available with professional, courteous help. I beleive them to be very competetive and are ideal for insuring classic/modified vehicles. I intend to use them for many years to come

28 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look