Terrible experience. I ordered a navy blue top and a dress but received a black top and a white top instead. The white top was defective as well. Completely different items from what was advertised on... See more
Company replied
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Review summary
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Reviews shaping this summary
Very poor customer service. I made a purchase through the Debenhams website from Hoxton Gal and, after encountering an issue, contacted them several times. They never replied. No support, no updates,... See more
I haven't received my goods, I have tried to contact them several times, email, online chat, online message. No response from anyone, worst customer service I have experienced in a long time. They ha... See more
Completely different blouse to the photo. No option to return so had to contact. Eventually got an Evri code. Sent it back . Still no refund. Contacted again via email. Was asked for trackin... See more
Company replied
Company details
- #571 of 602 best companies in Clothing Shop
Written by the company
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Contact info
London, United Kingdom
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2.9
Average
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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It isn't to best fit relaxted buy..
It isn't to best fit relaxted fit lack of shape no ways thats up to a 16 size felt like a size 20 and fabric is awful one wash it pilled hasn't been sewen well on hem or cuffs it had potential but not worth the money.
26 November 2024
Reply from Hoxton Gal
Hi Amber
Thank you for sharing your feedback. We're truly sorry to hear that the item didn’t meet your expectations. Your comments about the fit, fabric quality, and stitching have been noted, and we’ll be addressing these concerns with our production team to ensure improvements are made.
We always strive to provide our customers with the best possible experience and value for their money, so we sincerely apologise that we fell short this time. If you could reach out to our customer service team, we’d be more than happy to assist you further, whether it’s arranging a return, exchange, or finding a more suitable option for you.
Your satisfaction is very important to us, and we’re grateful for your honesty—it helps us grow and improve.
Bought through Debenhams
Bought through Debenhams. The dress arrived quickly and although lovely was too small. I had a query about the return process and had a satisfactory response straight away. I would purchase from this seller again.
12 November 2024
Unprompted review
Reply from Hoxton Gal
Hi Louise
Thank you so much for your lovely feedback! We're delighted to hear that your order arrived quickly and that you were happy with our customer service. We always aim to provide a seamless shopping experience, and it’s wonderful to know we met your expectations.
We’re sorry to hear the dress didn’t fit as expected, but we’re glad the return process went smoothly. We truly appreciate your support and look forward to serving you again in the future.
Beautiful top and a perfect fit!
Beautiful top and a perfect fit!
Thank you!!
2 December 2023
Unprompted review
Reply from Hoxton Gal
Hi
Thank you so much!
It has all been resolved and wish to…I wish to give Hoxton Gal 5 stars for the swift answer to all my queries
It has all been resolved and wish to thank Hoxton Gal very much for the phone call and sorting out my problem I would now recommend this company for the speedy reply
Many thanks
Yvonne Curtis
25 September 2024
Unprompted review
Reply from Hoxton Gal
Hello, thank you for your positive review, but it is still marked as 1 star. We would really appreciate it if you could change it.
Hoxton Gal Team
Returned item AND STILL WAITING FOR MY REFUND!
Hi, this product was sent back as the colour was not right, I have sent several E-mail with proof if posting but I keep getting failed E-mail doesn't exist, I bought through Debenhams who haven't been very helpful, I'd be very grateful for any help.
Kind Regards
Jackie Lewis-owen
(The item was the Bloomsbury messenger cross body bag in orange, I also followed the returns information...
Hopefully correctly..I am 70 and not good with computers)
IT IS NOW THE 26TH OF AUGUST, NO REFUND AND NONE OF THE EMAIL ADDRESSES WORK! FUMING!!!
2 August 2024
Reply from Hoxton Gal
Dear Jackie,
Thank you for reaching out, and I'm truly sorry to hear about the difficulties you've experienced with your return. We sincerely apologize for any inconvenience caused.
I've noted that the item you returned is the Bloomsbury messenger crossbody bag in orange. It seems there has been some trouble with the email addresses, which is quite frustrating, especially when you've gone through the trouble of following the return process.
Please be assured that we're here to help you resolve this issue. You can reach us directly at either mert@glrfashion.com or orders@glrfashion.com. We will make sure to assist you with your return as quickly as possible.
Once again, we apologize for the inconvenience, and we appreciate your patience and understanding.
Best regards,
GLR Fashion Customer Support
I’m in Australia and my order was…
I’m in Australia and my order was delivered to the UK. This was an honest mistake and the company rectified and issued a refund once the mix up was clarified. Apologies for making assumptions but unfortunately it’s the world we live in but this did have a prompt resolution once the right email address was found.
Helen
31 July 2024
Reply from Hoxton Gal
Dear Helen,
Thank you for reaching out to us regarding your recent order. We sincerely apologize for any inconvenience caused by the delivery issue you experienced.
As soon as we received your email, we responded promptly, asking for your order number so that we could assist you further. Unfortunately, we have not yet received a reply from you. We understand how frustrating this situation can be, and we want to resolve it as quickly as possible for you.
Could you please provide us with your order number? Once we have this information, we will be able to investigate the issue and ensure that it is resolved to your satisfaction.
We appreciate your patience and look forward to assisting you further.
Best regards,
Mert
Reply from Hoxton Gal
Hi Cath
Thank you for your lovely feedback! We’re glad you love the dress. Looking forward to serving you again!
Mert
Reply from Hoxton Gal
Hey Suki, Thank you for sharing your review with us and the community. Happy future shoppings! :) - Hoxton Gal Team
Love the shirt it looks great on
Love the shirt it looks great on. Arrived within a couple of days. Great service.
9 April 2024
Reply from Hoxton Gal
Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team
Quick delivery and item and the top
Quick delivery and item and the top
I ordered is lovely quality
17 March 2024
Reply from Hoxton Gal
Hey Liz, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team
Amazing customer service
Amazing customer service! I had an issue with an item I returned and Asli, a member of the team, was incredibly helpful and kind. I was able to sort out the issue thanks to their great customer service!
31 January 2024
Unprompted review
Reply from Hoxton Gal
Hi Faiza, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Reply from Hoxton Gal
Hi Sarah, We are so pleased you are happy with your items! Happy future shoppings! :) - Hoxton Gal Team
Excellent customer service- quick and…
Excellent customer service- quick and efficient- thank you for sorting Asli
15 January 2024
Unprompted review
Reply from Hoxton Gal
Hi Alan, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team
Highly recommended
Gorgeous tops
Quick delivery
Top quality
Would highly recommend
I am a size 14 and the one size jumper and tshirt fits perfectly
2 January 2024
Reply from Hoxton Gal
Hi Shally, This is lovely to read! We are so pleased you are happy with your tops. Happy future shoppings! :) - Hoxton Gal Team
Ordered item came wrong size I…
Ordered item came wrong size I reordered the item three times all came wrong size
27 November 2023
Reply from Hoxton Gal
Hi Anna,
We are so sorry to read this has happened. Please be assured we are always here to help. Our team will chase this mistake and will get in touch with you ASAP. We will get this resolved for you.
Thanks,
Hoxton Gal Team
Perfect seller!
23 November 2023
Unprompted review
Reply from Hoxton Gal
Hi Ozgu, Thanks a lot! Your feedback is important to us! :) -Hoxton Gal Team
Amazing customer service
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!
21 November 2023
Unprompted review
Reply from Hoxton Gal
Hi Mrs Milne, Thank you for taking the time to leave a review. We are always here to help if you need us. Happy future shoppings! :) - Hoxton Gal Team
I have got a dress from Hoxton gal and…
I have got a dress from Hoxton gal and that was fit me well and quality and delivery was Amazing Thank you so much .
13 November 2023
Unprompted review
Reply from Hoxton Gal
Hi Gulay, Thanks so much! Your feedback is important to us! :) -Hoxton Gal Team
Quality products and got support when needed
Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!
6 November 2023
Unprompted review
Reply from Hoxton Gal
Hi Berkay, We are so pleased you are happy with your purchase! Happy future shoppings! :) - Hoxton Gal Team
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