Hoxton Gal Reviews

164

•

2.9

Clothing Shop

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, most reviewers were somewhat happy with their experience overall. Customers found some items to be stylish, well-made, and true to size, with some appreciating the unique designs not commonly found elsewhere. Some also noted quick parcel delivery and positive experiences with specific customer service interactions when refunds were processed efficiently. Conversely, a significant number of people were dissatisfied with the return policy, experiencing difficulties and a lack of responsiveness when attempting to return items or secure refunds. Many reported poor product quality, with items differing from advertised images, being defective, or transparent, and some found the clothing to be cheaply made. Reviewers frequently mentioned long waits for refunds, with some still waiting after several weeks or even months, and a general lack of communication from the company regarding their return requests.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy, with many reporting... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers reporting significant difficulties... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Response time

Users describe negative interactions with response times, with many reporting no answer or response from the... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, with many customers battling for... See more

Reviews shaping this summary

Terrible experience. I ordered a navy blue top and a dress but received a black top and a white top instead. The white top was defective as well. Completely different items from what was advertised on... See more

Company replied

Very poor customer service. I made a purchase through the Debenhams website from Hoxton Gal and, after encountering an issue, contacted them several times. They never replied. No support, no updates,... See more

I haven't received my goods, I have tried to contact them several times, email, online chat, online message. No response from anyone, worst customer service I have experienced in a long time. They ha... See more

Completely different blouse to the photo. No option to return so had to contact. Eventually got an Evri code. Sent it back . Still no refund. Contacted again via email. Was asked for trackin... See more

Company replied

Company details

#570 of 602 best companies in Clothing Shop

Written by the company

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.

Contact info

2.9

Average

164 reviews

5-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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All reviews

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43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jan 25, 2023

I love the style of Hoxton Gal tops but…

I love the style of Hoxton Gal tops but cannot understand why they do not do a size 14-16! A 12-14 is too tight on my bust but the next size up, 16-18 is too big. Why oh why do you not do 14-16 which is surely a common size?!

20 January 2023

Unprompted review

Reply from Hoxton Gal

Jan 26, 2023

Hi Brady, Thank you so much for your review.Your feedback is important to us. We will forward your comment to our production team. If you need any help with finding your size, you can always contact us by orders@glrfashion.com. We'd be happy to help you! :) -Hoxton Gal Team

Jan 18, 2023

I love my black pantsuit and can wear…

I love my black pantsuit and can wear it to work with a long sleeved top under.Only problem was I was running for the bus and tripped on the trouser leg 🙈🙈🙈🙈🙈😬

18 January 2023

Unprompted review

Reply from Hoxton Gal

Jan 18, 2023

Hi Amy, Oh this is lovely to read! We are so pleased you are happy with your item. Happy future shoppings! :) - Hoxton Gal Team

Dec 15, 2022

Lovely top

Lovely top - very elegant & beautiful colour, but fit wasn't great. However, customer services were brilliant, prompt & really helpful regarding a refund.

15 December 2022

Unprompted review

Reply from Hoxton Gal

Dec 16, 2022

Hey, This is lovely to read! Thank you so much for your kind reviews. We'll check the item's fit with our production team. Happy future shoppings! :) Thanks, -Hoxton Gal Team

Dec 6, 2022

Excellent service when I had an issue with my order. Sorted it out straight away and took my query seriously and kept me updated with regular contact.

3 November 2022

Reply from Hoxton Gal

Nov 3, 2022

Hi Nasseem, This is lovely to read! Thank you so much. We are always here to help you, if you need us! :) -Hoxton Gal Team

Oct 29, 2022

Highly recommend

I’m highly impressed with the quality and customer service of this brand. I sense a lot of hard work and passion goes into this and i highly recommend.

29 October 2022

Unprompted review

Reply from Hoxton Gal

Oct 30, 2022

Hi Lara, This is brilliant to read! Thank you so much! :) - Hoxton Gal Team

Oct 26, 2022

Bought my girlfriend a dress…

Just bought my girlfriend a dress from here. Beautiful quality, and looked just like the photos. She’s really pleased with the style and originality. Big thanks!

11 October 2022

Unprompted review

Reply from Hoxton Gal

Oct 26, 2022

Hi James, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Oct 25, 2022

My first experience shopping with HG. My items were true to the online images and good delivery time.
Quality and colour are fab! One of my items was one size only which is always a chance you take, but for the sale price I took a chance. Although I would have liked it a bit looser as a preferred fit I like the style, colour, quality and bargain price so I will keep.

5 August 2022

Reply from Hoxton Gal

Aug 7, 2022

Hi Pethal, We are so pleased you are happy with your items! Happy future shoppings! :) - Hoxton Gal Team

May 10, 2022

E mailed regarding a price query

E mailed regarding a price query, it was resolved within 2 minutes . Excellent customer service

10 May 2022

Reply from Hoxton Gal

May 10, 2022

Hi Deb, We are so grateful for your kind words. Have a lovely day! :) - Hoxton Gal Team

May 4, 2022

I bought a top from here and the…

I bought a top from here and the quality is lovely the fit is also true to size. I contacted Hoxton Gal via email and I had a reply within the hour. Communication is excellent! I will definitely buy from here again. Thank you

4 May 2022

Reply from Hoxton Gal

Updated May 4, 2022

Hi Jas, Thank you for sharing your review with us and the community. Happy future shoppings! :) - Hoxton Gal Team

Updated Apr 19, 2022

Great customer service!

Great customer service! I had to return the items I ordered and it was quick and easy once I chatted on Etsy to a representative. Received a full refund

19 April 2022

Unprompted review

Reply from Hoxton Gal

Apr 19, 2022

Hi Elizabeth, We are very glad that you were satisfied with our service. We are always here to help you, if you need us. Happy future shoppings! :) - Hoxton Gal Team

Apr 15, 2022

Having trouble returning my purchase.

15 April 2022

Reply from Hoxton Gal

Apr 16, 2022

Hi Kim, Thank you so much for sharing your review. You can always contact us for any problems you have with your orders.We would like to solve the problem as soon as possible. Here is our e-mail address, orders@glrfashion.com Thanks, -Hoxton Gal Team

Apr 3, 2022

Very helpful customer service and quick…

Very helpful customer service and quick delivery. Thank you.

3 April 2022

Reply from Hoxton Gal

Apr 7, 2022

Hi Harris! Thank you so much for your kind review. We are so happy to hear that. Happy future shoppings! :) - Hoxton Gal Team

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