Hoyle's of Oxford Reviews 

192
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that parcels arrive promptly, safely packaged, and exactly on schedule. Buyers appreciate the extensive selection of high quality games and cards, describing the online ordering experience as smooth and secure. Consumers also highlight the knowledgeable and helpful staff members who provide excellent support. However, some customers also noted occasional issues, such as a product arriving with a minor defect, a delayed order, or missing digital materials. A few shoppers mentioned minor inconveniences regarding specific items, though these isolated setbacks did not overshadow their overall satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product quality and prompt delivery, highlighting well-crafted... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and ahead of... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy online navigation... See more

Quality

Customers had great satisfaction with quality, consistently noting that items arrived in excellent condition... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff along with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous Backgammon set! 🤩Really pleased! We haven’t stopped playing daily yet!! 🤣 Very efficient service from Hoyles. Easy to order. Backgammon set arrived promptly. Great quality!

Company replied

Rated 5 out of 5 stars

Easy ordering, great communication on stages for delivery (which was accurate almost to the minute!) very well packaged and great value for money. At the time of purchase, the items I wanted could o... See more

Company replied

Rated 5 out of 5 stars

An excellent shop. We play a lot of games and I would recommend Hoyles to anyone who is looking to buy a game. I have been to the shop in person and ordered online. Ordering online was easy and des... See more

Rated 5 out of 5 stars

Parcel came on time, product was exactly as I expected and was in excellent condition. As a plus they even used recycled packaging - which you don't see a lot from online stores so good on them.


Company details

  1. Game Shop

Written by the company

We’re an independent, family-run games shop in Oxford, proudly serving the community since 1997. Specializing in traditional games like chess, backgammon, mah jong, and go, we also offer an extensive selection of board games—from timeless classics to award-winning newcomers and niche, hard-to-find gems. Our collection includes puzzles, jigsaws, and playing cards, ensuring there’s something for every enthusiast.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering online was easy

Ordering online was easy. I received an update as soon as my order was ready, and pickup at the store was quick and convenient. I love this game and highly recommend it.

17 November 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Thanks so much - and so pleased you like the game!

Rated 5 out of 5 stars

New customer but will definitely be back

Easy ordering, great communication on stages for delivery (which was accurate almost to the minute!) very well packaged and great value for money.
At the time of purchase, the items I wanted could only be found together here or in the US (with eye-watering fees!)

15 November 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Brilliant! So pleased on all counts!

Rated 5 out of 5 stars

Great Service

Parcel came on time, product was exactly as I expected and was in excellent condition. As a plus they even used recycled packaging - which you don't see a lot from online stores so good on them.

16 October 2025
Rated 5 out of 5 stars

Gold star

Gold star! The people I was emailing got back to me quickly in answer to my question. And this included a Sunday!
Friendly and positive responses , and when something wasn’t available they quickly offered alternatives and options. Payment was made easily via the link they sent me and my parcel arrived in good time. They couldn’t have been more helpful and efficient. Wouldn’t hesitate to recommend them.

27 October 2025
Rated 5 out of 5 stars

Customer service

Contacted straight away that a product was out of stock, but new stock inbound. Offered alternative or to wait. Choose to wait, turned up when told and perfect condition. Great service

15 October 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Thank you so much for the lovely review, so glad we were able to help out.

Rated 4 out of 5 stars

Great spot for rare gems

Bought 2 games off them, rare ones on this side of the pond. Great service both times. 1 star knocked off as no PDF included in purchases, which sorta sucks.

10 October 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Hi David, thank you for your review and supporting us here at Hoyle's, we truly appreciate it. I'm sorry we weren't able to offer PDF's as our TTRPG supplier doesn't provide them to us. So we didn't have them to pass on to you. In the case where we can offer a digital PDF to go with the book, this will be in the product title or description.

Rated 5 out of 5 stars

good stuff

item shipped fast and as expected

8 October 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Thanks!

Rated 5 out of 5 stars

Philip was very helpful with advice on…

Philip was very helpful with advice on which chess board, pieces and game to purchase for my son’s birthday and he was very happy with his gifts. Having discovered this company, I will definitely visit their site again and would like to visit the shop when next in Oxford.

17 September 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Delighted to hear it - and thanks so much!

Rated 5 out of 5 stars

Ordered a Chinese Checkers board game…

Ordered a Chinese Checkers board game from Hoyle's and I'm really impressed. It was well packaged, came really quickly and the board is really nice quality. Will definitely be using Hoyle's again.

23 September 2025
Hoyle's of Oxford logo

Reply from Hoyle's of Oxford

Great! Delighted you're happy with it - and thanks so much for letting us know

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