Car park was fine, I pulled up, signed up and put my motorbikes details in, stayed for just over 2 hours and left, no payment has been taken, I raised a ticket 10 days after visiting as it says pay... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used Hozah for the first time at a car park near Hertfordshire Sports Village. The registration process was very simple, and the system itself is convenient — no need to worry about paying manua... See more
Company replied
Hozah is my favourite parking App. Once you have set up your account, your car is recognised by ANPR on entering and leaving the car park, and your debit card is automatically charged a few days later... See more
Company replied
Easy, hassle free parking experience, no waiting in the queue to pay at the machine. Updates sent by email including how much you have been charged, which compared to a lot of non hozah car parks is v... See more
Company replied
Company details
- #5 of 7 best companies in Public Parking Space
- #6 of 8 best companies in Parking Garage
- #18 of 20 best companies in Car park
- #52 of 60 best companies in Payment service
- #3 of 5 best companies in Shopping Centre
Written by the company
Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.
Contact info
United Kingdom
- hozah.com
3.9
Great
652 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hozah
Hi Christine,
Thanks for your kind review! We're glad that Hozah makes your parking experience easier. We hope to see you again soon.
Happy Parking!
No more queuing up
I can honestly say switching to automated vehicle registration plate makes it so easy and less stressful than queuing up to pay for your ticket,just drive in and drive out and they bill you within a week...been doing this since mid 2025..and not changing back.
20 January 2026
Unprompted review
Reply from Hozah
Hi David,
Thank you for your kind review! We're so glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
So much easier than having to fiddle…
So much easier than having to fiddle around with cash. It does what it says on the tin !
13 December 2025
Unprompted review
Reply from Hozah
Hi Catherine,
Thank you for your kind review! We're really glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
Once you have registered on the site it…
Once you have registered on the site it is so easy to park. Just rock up, park and go. Cheaper than the council car parks too.
16 January 2026
Unprompted review
Reply from Hozah
Hi there,
Thank you for your kind review! We're really glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
I was given a ticket for parking my car yet I wasn't supposed to be given. …
I was given a ticket for parking my car BP11KZG on the 19 of October 2025, I responded to Hozah with a parking receipt to show that I paid and I got a message that they take time to respond, that was on the 9th of January. Upto today the 20th of January I haven't received any response. You really wonder what next could be done. You can't even find any of their contact numbers. I am not happy at all.
19 October 2025
Unprompted review
Reply from Hozah
Hi Olina,
We truly appreciate your patience and sincerely apologise for the wait in getting back to you. We know how frustrating this can be, and want you to know that our support team is currently reviewing your ticket and will be in touch with you shortly.
Thank you for bringing this to our attention, please accept our apologies once again.
Easy
Easy, no hassle parking after first registering my car. The website is clear and user friendly
5 January 2026
Unprompted review
Reply from Hozah
Hi there,
Thank you for your kind review! We're really glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
It makes parking in Chester so much…
It makes parking in Chester so much easier and the account can be managed really easily on line
17 January 2026
Unprompted review
Reply from Hozah
Hi Scott,
Thank you for your kind review! We're really glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
Simple to register and easy to use
Simple to register and easy to use, payment taken after visit with updated information. Thank you
22 December 2025
Unprompted review
Reply from Hozah
Hi Catherine,
Thanks for your kind review! We're pleased to hear that you find Hozah simple and easy to use. We look forward to seeing you again soon.
Happy Parking!
Simple and straightforward …
I have used Hozah for many years and the process is simple. On a wet and windy day, it is a joy to be able to park and move quickly into the shelter of my local shopping centre while others have to queue outside in the rain at the pay station. My only criticism is that Hozah do not publish a list of Hozah enabled carparks.
15 January 2026
Unprompted review
Reply from Hozah
Hi David,
Thank you for the kind feedback!
We're glad to hear that Hozah has made your parking more convenient.
We look forward to seeing you again soon.
Happy Parking!
Since I switched over to the auto pay
Since I switched over to the auto pay, it has been so much easier and more efficient than standing around in lineup to pay and wondering how much I have to pay. It’s all done automatically good job done.
3 January 2026
Unprompted review
Reply from Hozah
Hi Bruce,
Thank you for your kind review! We're glad to hear that Hozah has made your parking experience simpler and more efficient. We look forward to seeing you again soon.
Happy Parking!
Hozah is my favourite parking App
Hozah is my favourite parking App. Once you have set up your account, your car is recognised by ANPR on entering and leaving the car park, and your debit card is automatically charged a few days later. No more worrying about mobile coverage or queuing at some complicated machine. I wish all car parks were run by Hozah!
27 October 2025
Unprompted review
Reply from Hozah
Hi Bruce,
Thanks for your kind review! We're very pleased that you enjoy using Hozah and that we make your parking experience easier. We hope to see you again soon.
Happy Parking!
Easy payment.
I didn't have do anything expect pay when charged. Great experience. Shame other parking companies aren't the same.
11 December 2025
Unprompted review
Reply from Hozah
Hi Brian,
Thanks for your kind review! We're really pleased that we make your parking experience an easy and positive one. We hope to see you again soon.
Happy Parking!
Great idea... Not dependable
This only worked once for me, and the experience of not worrying about coins or ticketing the windscreen was brilliant. However, Hozah stopped their operation of the car park and told no one. No signs, nothing.
Next thing I know is a £60.00 fine through my letterbox.
Just pay and display - at least you know you're covered
29 November 2025
Unprompted review
Reply from Hozah
Hi Bruno,
Thanks for taking the time to leave a review. We’re really sorry this happened, especially after such a positive first experience.
We completely understand how frustrating it must have been to receive a charge when you weren’t aware the parking setup had changed. When a car park stops using Hozah, the new site operator is responsible for updating signage and making this clear on site. We’re sorry this wasn’t a smooth transition in your case.
We hope you’ll have the opportunity to use one of our other car parks in the future and enjoy the same convenience you experienced on your first visit.
Thank you again for sharing your feedback.
Reply from Hozah
Hi Rob,
Thanks for your kind review. We're very glad that Hozah makes your parking experience an easy one. We hope to see you again soon.
Happy Parking!
Easy to set up and no issues since.
Easy to set up and no issues since.
I've used the automated service for a good couple of years now and never had any issues.
13 January 2026
Unprompted review
Reply from Hozah
Hi Alastair,
Thanks for your kind review! We're really pleased that we make your parking experience an easy and positive one. We hope to see you again soon.
Happy Parking!
So very easy to enter and leave the car…
So very easy to enter and leave the car park without having to enter payment.
3 January 2026
Unprompted review
Reply from Hozah
Hi there,
Thanks for your kind review. We're very pleased that you've had a positive experience with Hozah and that we make your parking experience easier. We hope to see you again soon.
Happy Parking!
Good location with poor standards
Car park is unclean and stairs stick of urine.
Wouldn't entertain using the lift as it's like a bin in there
11 January 2026
Unprompted review
Reply from Hozah
Hi James,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the condition of the car park and facilities during your visit, that’s certainly not the experience we want anyone to have.
While Hozah provides the parking technology rather than managing the day-to-day upkeep of the site, we absolutely take feedback like this seriously.
If you’re happy to do so, please reply with the location details. We’ll make sure this is raised directly with the site operator.
Thank you again for bringing this to our attention.
Secure parking
Easy secure method of payment. No struggling to find change or card. Secure parking
13 December 2025
Unprompted review
Reply from Hozah
Hi there,
Thanks for your kind review! We're very pleased that you had a positive experience with Hozah. We hope to see you again soon.
Happy Parking!
Fantastic place to park
7 January 2026
Unprompted review
Reply from Hozah
Hi Benedicta,
Thanks for your kind review! We're very pleased that you had a fantastic experience with Hozah. We hope to see you again soon.
Happy Parking!
Right to have receipt from them
I paid by cash the amount asked for by parking pay point
Gave my email for a receipt as one only sent via email
Got letter saying have not paid
With a fine
Contacted them with letter /emails
Still sent a fine this stressed me out as I paid tried to contact no phone is to be contacted on
I have taken advice been told
I have a right to see receipt
Not to be bullied into paying
I will Never go to Festival car park Basingstoke
Still waiting for conclusion.
Wendy
7 January 2026
Unprompted review
Reply from Hozah
Hi Wendy,
Thank you for contacting us and for explaining the situation in detail.
We understand how frustrating and stressful this experience has been for you, and we appreciate that you have taken the time to reach out and provide further information.
After reviewing our records for the date and location in question, we have been unable to locate any payment associated with your vehicle registration number. Unfortunately, without a recorded payment, we are unable to issue or retrieve a receipt.
Kind Regards,
Hozah Support Team
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